Uber EatsReviews 1,339

Uber eats is a scam. They tacked on an extra $10 after claiming I only had to pay $16.00 (which was than the door dash price) and wouldn't let me cancel the order. I only got out of it by phoning the driver.

I've been delivering food for UberEATS for a couple of months now after losing my job. Their pay is horrible. They pay us below minimum wage meanwhile they charge customers really high fees and pay us peanuts. I don't know how what they do is even legal in America. They should be sued for their illegal practices they screw everyone over the driver, the customer, and they're the only ones profiting. Don't work for them, or order food from them. I really hope they get sued.

Uber eats does not have a proper system to resolve their issues if u have an issue u complain they will just say sorry and next message hopefully your problem is resolved thank you
Useless team

1 star too many. Uber and Uber EATS will not allow a review, clearly for obvious reasons. Uber eats app is terrible and WILL NOT allow the consumer to review the order fees prior to submission. Yes I submitted my order seeing the basic order fee and tip but NOT other fees associated until after it's placed. I tried to cancel immediately after but there is no option. I call and told they can't refund my money. I said fine, then deliver the food since 80% of the charge is the fee for canceling. NOPE, "Mary" said she can't because they can't assign a delivery person at this time. A supervisor would not get on the line and I was told AFI would call me back because there was no way to transfer my call, really? No call back. Just terrible all around and a permanent story I will tell going forward.

Simply not worth it. I continuously get bad food, missed items, or bad delivery drivers. Recently I had a HORRIBLE order that I asked for a refund on. It was burnt, the food was cold, my burger was somehow watery, and I ended up throwing it away. I waited an hour. They refused a refund, and gave me the same automated response. Delivery fees are also very high. Use Grubhub or Doordash. Uber Eats is not worth all of the headaches just to order food.

Uber eats suck Will never use it again. I will pick it up from now on twice I have to cancel and pay full price worth not using them. An hour and a half is too long to wait for a sandwich. He picked up my order and has five drop offs. Wow.

I placed an order for Popeyes for some chicken and fries for the wife and I. A chicken sandwich and a couple of apple pies. And a couple of drinks. What I got were cold chicken tenders with not even a handful of greasy fries, a single drink (which was not what I ordered,) wrong pies and no sauce. I tried talking to the u er eats support chat and they told me that I was not eligible for any kind of refund or compensation for the inconvenience. I had to leave my pregnant wife to get a new order done and get back. I would have rated this BS 0 stars but it won't let me. Worst $#*!ing service I have ever had to deal with.

Ubereats charged me $35 for a $16 salad when the restaurant canceled my order! Use DoorDash or Grubhub! Don't ever use Ubereats! You absolutely cannot get anyone in customer service!

Received notification that order had been delivered. It was not. Which was weird because she marked the order delivered two minutes after picking it up. It would have taken her 7 to 10 minutes to reach my home. I went through the process to contact the driver through the app and there was no answer, TWICE. While I was on a call with support, I went through the app, eventually figuring out how to get a refund. That was a nightmare. However, while talking to support, they told me that the driver successfully delivered to the correct address and said I am accountable after that. She said the driver indicated the specifics on what building to drop off. OK... so she read my drop off instructions and told support just that. I told them I did not get the picture of the location the order was left and that I would not be held responsible since there was absolutely nothing delivered and my Ring cam would have sent the notification she was there. Seriously Ubereats, if you want satisfied customers, don't tell them there is nothing you can do after the driver says they delivered to the correct address and did everything correct... did not provide a picture of the drop off. She totally stole this order! Are these the people you want your customers dealing with? I periodically do deliveries for Uber and always ensure the customers get what they pay for.

Honestly it was embarrassing how bad Uber Eats is. They took 4 hours to deliver my food. Drivers kept adding and then dropping my order. I contacted customer support like nine times. They were completely unhelpful. All they did was gaslight me and when I called them out on it, they got rude and hung up. My food got to me cold with half the items missing and Uber Eats refused to give any refund. Honestly, I feel robbed more than anything. Doordash isn't perfect, but they have the same restaurants usually and they don't try to rob you through sheer incompetence.

This place is shady. Especially when ordering late night with Uber eats. Found this place being open late so decided to order pizza using uber eats. After order was placed, 50 min, pizza still didnt leave the shop. Called Kennys BBQ and and found out that place is closed, so i moved forward with canceling my order via app.
Well here is something you all need to watch out for, totall scam and bad buisness. If the store accepts your order and for some reason you decide to cancel, you are out full amount with out any food. Called uber eats and they confirmed.

Ubber eats robs their costumers. Can u imagine how rich they r getting from stealing 30 plus dollars per customer all over the world smfh I've been robbed 3 times by them they are canceled and making sure all ny family and FEI ds cancel back to grunhub

I ordered by Uber eats at 12:55 p.m. So, I canceled at 1:02 p.m. I was charged for cancellation. They don't want to pay back for cancellation. Also, I told them that "If you can't pay back me, I wanna keep the order. They replied to me, It's impossible. So, I am suffering both financially and psychologically. They should pay attention to their service policy. They don't care about their customers. They privileged one side to the detriment of the other. I don't have my money, I don't have my food.

I put in the same order TWICE AND...never got it! The first driver just took it. Never delivered it. The restaurant called me confused because they had just given my order to the driver & I told them I never got it so we put it in AGAIN. The 2nd driver messaged me in Spanish and did not know how to pick up our order and deliver it. I'm not kidding. I called the restaurant about this. I tried talking to Uber Eats about it. You can't get a hold of anyone. Basically, Uber Eats really does not care about customer service in any way shape or form. Run the other way as fast as you can!

I placed an order through McDonald's delivery app which was issued through Uber eats. The service I received was absolutely disgusting. The customer service advisors were unhelpful. I contacted them in regards to my order not arriving, even though the tracker stated my order was delivered. According to the advisor the rider stated on the system that he tried to contact me. Which was NOT the case as I have not received any notifications or a door knock. I spoke to the manager named Esha to explain my situation and she was extremely rude and dismissive, hanging the phone on me when I asked her a question. I still have not received a refund or my order which is unacceptable. Not only has it caused an inconvenience it has really upset me due to the way I have been treated. The advisors have taken the riders word and completely ignored my situation due to the "guidelines". I am now still sitting here with no food to eat and my money being held hostage. I don't understand how these people can work in customer "support", and have no ounce of humanity or compassion, I will be taking this matter further.

Horrible service and jacked up prices. DO NOT USE. I am so disappointed with quality and service. Worst company ever.

I placed an order with uber eats last night and decided to cancel about 2 minutes later. They canceled my order and not only charged me for the order they added an additional 7 dollars to the order I have talked to uber eats and they will not refund my money nothing on the app says that you won't get your money back they didn't even have enough time to start making the order so no I'm out 40 bucks and have to dispute this with my bank I will never use these scam artists again. They won't even let you talk to a manager they told me they would have them call me back and I've never heard back from them. They will clearly not stay in business with these kind of reviews and ripping people off taking There money and not giving you anything for it. Screw you uber eats