Uber EatsReviews 1,339

They charged me for a cancelled order that the merchant had already given to the u er driver and I never received it, they cannot comprehend what happened, Ime dealing with a bunch of idiots

Ordered food and realized it wouldn't get here for an hour and a half.tried to cancel it ONE minute after ordering and even though their policy states that you can cancel the order until the delivery person is dispatched to the restaurant -- which they were not yet--they said If I canceled I'd be charged the full amount...which is just bull$#*!.won't be using the app again.

They pride themselves on absolutely nothing and they have no problem doing wrong and having a completely inadequate team!

They can take that $25 and put it where the sun doesn't shine. I wouldn't order from this company if you gave me free food and paid me to do so. Their help center for your employees are completely useless and aren't worth calling to fix a single thing. They pay them (drivers) next to nothing. Their app is faulty and you steal their tips. Not to mention their trips/completed deliveries disappear. They only care about lining their pockets and screwing over their drivers. Oh and they live blaming their drivers for their issues. Lack responsibility on all counts. Good job UberEATS... Not! Wish I could give them negative stars.

Driver apparently got lost and tried to blame it on Uber even though the app had my address correct. He called at 10 after the hour and said he left the pizza on the porch. There was no pizza. At 40 minutes after the hour he delivered cold pizza. Not recommended. Especially since they raised the price of every item that you're buying and at a fee and ask for a tip

In addition to the extra fees at check out they tack on additional costs to the entrees themselves. 20 wings on Chex grill and wings is 26$ on the restaurant's side and 35$ on Uber eats. Unethical rip off!

I've tried to use Uber eats a couple of times. Even subscribed to the Uber. One thing they are no better than they were 3 years ago. They don't respond in a timely matter and even when they do respond, you pay $65 for a crap meal which is the delivery driver's fault, not the restaurants and they give you $5. What good is that? When you try to update an older review, it doesn't let you so you have to find other ways to let people know that even after trying multiple times, they still suck

In Irvine, Uber eats are the worst. You are paying for services, which is the worst, frequent issue with order. Now one of my item is missing and they are saying I am not eligible for refund. Are they freaking kidding me? Is that uber eats or uber charity that I have to pay money to them for nothing.

Placed my order from a restaurant 5 minutes away. I got the text driver on the way 19 min later no driver. Then the text delivered...not im in hall like where is my order. I text driver send photos. Get told i( i knocked and left at door.)
No its not here come see. She wanted to continue to debate. I check with front desk hey no delivery past this desk. I walk to the hotel next door and hello. My food cold at the next hotel.
Don't bother with customer service they will stall you for 30 min to make you give up. I gave them all the info on email text store info and he cant find it check back later.

First issue...I went on Uber Eats to order from Chipotle, I saw what the total would be (expensive) so I never completed it and closed the page. I then placed an order for Taco Bell it hadn't showed up so I called the driver/deliverer he said that he was not my driver. I searched for a # to call (impossible) I finally found the option for help and reported that I had not received my order. They replied by sending a picture of where they dropped off my food, behind my house! It had been sitting out there in the rain for 40 mins because I never even received a message that it was dropped off... So...on top of it being wet and cold the order was wrong. I called Taco Bell and they said I had to take it up with Uber Eats...Uber Eats messaged me back and said to write a review on Taco Bell's website. Then I decided to use Door Dash and ordered from Chipotle even tho they were more expensive, they delivered the food no problems but I noticed another wet bag of food from Chipotle that Uber Eats left (The order that I never actually placed) I ended up spending $80 for one burrito bowl that door dash delivered. Uber Eats said that I was not due a refund since the food was dropped off at the right address...even tho they left it behind my house in the rain and never notified me it was dropped off.

My order was never delivered. The driver never called or texted me. I received a bill in email as if the food was delivered. I had to wait 20 minutes on a chat on the Uber Eats website just to get a refund. What a waste a time and money. The chat representative purposely disconnected me. This company should be ashamed of themselves for the money they charge for delivery and such poor customer service.

UberEats delivered two pizzas to me from the same place, different days, with all the topping pushed to one side. I caught the driver before she left this time and showed her the pizza. She apologized profusely and tried to call Uber. I was able to reach them and she confirmed that she damaged the pizza badly. They still won't give me my money back, stating that my account is restricted because I receive a refund before. Yes, because this same thing happened before! They are the absolute worst. I have found that they do this to lots of people. They don't let you know your account is restricted. You can place an order, but you can't get a refund when they mess up. That was my last time. They will not get me again. That was $27 gone. Scammers!

They shouldn't get one star. I have proof by home cameras neighbors whom were out side and this employee Nathan never delivered food text me if it was lot 173 knowing it was 131 I also gave him accurate lot via txt worst effort worst customer service not one call if lost kept food almost 70$ i paid clicked delivered no proof by picture like Amazon walmart or any decent delivery service/company to back he claim of delivery my 13 year old son waited in drive way after 8pm to help lost driver find my house easier out of helpful consideration my cameras don't show a delivery or order placed on my property. He had the odassity to thank me for the tip bit delivered nothing. I have been addressing since 6/30/23 before 10pm thru their app they aren't making him provide pictures anything I have video clips on 2 cameras also there is community cameras on each corner showing all activities on the street Nathan the delivery driver lied and kept 70$ in food uber eats needs better policies in place and to be way more customer based especially any high price orders. Not allow customers to get robbed and then not help them at all I was told all they can do is restrict him from delivering to me in the future- he should not be allowed to be employed still with out proving picture proof he did what the button he clicked claims. Disturbing and disgraceful uber should not be in business they screw customers over all the time. It's not allowing me to post pictures of my proof or screen shots to include not addressing the issue refusing refund and saying I'm at fault he waited over 8 min bs my son was waiting outside and my neighbor was also outside making sure my son was ok safe and nothing happen because I was caring for a premature baby who's medically fragile and was born at 23 weeks emergency c-section after months in nicu finally home. I will never use uber ever again.

I placed a grocery order, and it wasn't delivered. Customer support will not help me as on their end it was delivered. Never using any Uber services ever again!

Bad. Worse. No caring for drivers. Low base pay. Drivers drive a long distance without any compensation——— we sometimes don't get our tips. In a word. The company is like a parasite

Every single time I order Uber eats grocery delivery, it's guaranteed to have items expired, incorrect or missing. I'm done and will use other reliable and cheaper delivery services

I placed an order and then needed to change the payment information and then immediately ordered it again and so I was charged twice. The support person said that they could not refund me, and when I was asked for a corporate email, they said "I've already explained this, I am going to close the chat to make way for other customers". So upsetting!

Ya all are stupid! Cancel my order bc your driver is tired? Really?! Deleted your app and I'm done w Uber eats and Uber EVERYTHING! Like ani t even get an Uber ride after this BS! Stupid I tell ya! Uber any and everything in a hole and complete bust!