Uber EatsReviews 1,339

I ordered on 8/3/23. Never received my order because it was cancelled by delivery driver. I contacted company and chatted with them advising order cancelled and asked why? They could not provide an answer. As I am talking to them 2 more charges get posted to my c.c. I advise of new charges and they once again look into. They end up crediting my 2 charges back but say the 3rd one is a hold and will drop off. I locked my card. I get emails saying they are trying to put through more charges of $3.36. So today, the charge went through on my new c.c which I have not received yet. I contacted cc company, And filed more disputes! Highly recommend NOT using this company. Fraudulent charges!

First and last! If you're gonna charge an arm and a leg that's okay just make sure the order is right and if I pay extra for "10-15 minutes" please don't make it longer. There's a reason UberEats is 1.5/5. A JOKE!

Ordered food their driver took our food and Uber eats refused to refund when clear as day the driver took it. Risk using them at your will but companies like this perhaps needs to be taken down a notch #don'tuseubereats

I placed an order with Uber Eats on 08-10-23 with Chic Fil A and I was charged the order amount along with the $2.00 tip I authorized them to submit. They charged me the $2.00 tip twice and would not correct their mistake and refund the $2.00 back to my card.

They had me going back and forth providing proof of their error and they told me they won't and can't refund my money back. Uber Eat is a nice function but it is very unethical when it comes down to them making right their wrong.

This site would not add receipt via pdf so I copied and pasted it below:

Total $27.27
August 9,2023

Thanks for tipping, C
Here's your updated receipt for Chick-fil-A (Dwarf House).

Total $27.27
You saved $14.91 on this order with Uber One and promos

1
Chick-fil-A® Nuggets Meal
$16.39

Choose your option
No Chick-fil-A® Nuggets 8 Ct Meal $0.00
Chick-fil-A® Nuggets 12 Ct Meal $3.94
Choose your option
12 ct Chick-fil-A® Nuggets $0.00
Meal Sides $0.00
Meal Beverages $1.34
1
Cole Slaw
$4.59

1
5 Ct Nuggets Kid's Meal
$8.88

Choose your option
5 ct Chick-fil-A® Nuggets $0.00
Choose your dipping sauce
2 Garden Herb Ranch Sauce $0.00
Kid's Meal Sides $0.00
Choose your option
Waffle Potato Chips $0.00
Meal Beverages $0.39
Choose your option
Chick-fil-A® Lemonade $0.39
Prize $0.00
Choose your option
No Toy $0.00

Subtotal $29.86
Service Fee $3.72
Tax $3.12
Delivery Fee $1.49
Tip $2.00
Tip $2.00
Delivery Discount

Uber eats sent us a promo code that we applied to the cart. Once we checked out, the code for some reason didn't apply and our card was charged full price. Exactly 3 minutes later, we cancelled the order but Uber eats still charged us for order. After 3 days of calling, we finally got a call back from a supervisor who told us that the restaurant had already prepared the order and had it packed up to go. I argued that A) their promo code didn't work and B) how is it possible that they had prepared a fresh meal and packed it up in 3 minutes? Ubereats confirmed the time frame was in fact 3 minutes and even though there code didn't apply to our order, they basically said this was our problem and they wouldn't be offering a refund or any credits since the restaurant claimed they already prepared the meal. As far as customer service goes, awful! Three days for a call back, unacceptable, not honoring their promo code - sad, believing the restaurant and not they're customer - pathetic! Next time we will order our own food from the restaurant and pick it up self, shame on you Uber eats!

I just ordered at a Red lobster and did not receive my order and I was upset and they did not compensate me in any way. They totally disrespected me and I will soon not use their services. The only reason I'm still with them is because the drivers are A lot better than the other companies. But I wanted to write this review for bad customer service because I'm a loyal member and I deserve compensation for not receiving my order.

Uber Eats customer service is horrible and the response to complaints about problems encountered are always the the merchant not the cause of their crummy driver

I used to like ordering from UberEats until today. I ordered from Tender Shack in Columbus GA and received the wrong order. I paid $31 for 10 piece tenders, 2 sides of fries and honey mustard sauce. I contacted my dasher who ignored my call. I contacted support team with pictures of proof that what I ordered was on the correct receipt however what I received was not correct. They told me twice with ALL that PROOF that my order was not eligible for a refund. I am very upset and will not be using there services ever again. BEWARE! They are not professional

I switched to Uber Eats because both Doordash and Grubhub have screwed me over before.
So far, things have been okay with them- but holy crap their customer service is full of morons.
I asked a simple website question- where is the option to choose tip amount?- because I had placed an order, wasn't given the option to input tip, and then charged and extra $10 on a $22 order.
They said they couldn't help me without logging into the email associated with the account. I just want to know if we can pick tips or if they changed that, and they will NOT answer me. The fact they can't answer a simple question is beyond ridiculous, especially one that involves more money for them. Shady as hell, the company sucks.

I'm trying to get a job. And my criminal record is 10 years old, with no problems sense. But I was denied

I just received a "promo code" less than 24 hours ago. And of course it was invalid. Uber honestly just $#*!s people over. $#*!s always missing from orders, drivers don't know where the hell they're going. Foods cold, items missing. Just not good service. Great concept! Terrible execution, but everyone's making money. The American Dream

Everything went wrong from my order delivery to the customer support chat.

Area: Calgary
Date: August 7,2023
Chat support person: Jii
Delivery Person: FANTAYE

Ordered food from a restaurant and the delivery person didnt come to house or cancel my order for 15 mins above the expected time. I called her and she talked about not delivering the order as she is at her home and asked me to order again.

Then i chatted with support and the lady"Jii" mentioned that she cannot do anything to reassign the delivery person unless the first person cancel the order. Then she also didnt give any link to rate this delivery person. She gave ONLY option to cancel the order from their system and when i asked her to tell me how i can rate this chat, she simply disconnected. Worst every experience with UBER EATS in alberta and beware of these kind of customer supports. Thanks

Uber Eats erroneously charged my visa $58.81 on 7/21/23. I caught it next day on my account. Called their lame brain customer service department. They said will credit back to my account within 3 to 5 business days. I have the emails to prove it. It's been 17 days. Still no credit. Called customer service again today. They said they have credited back to my account and did so on 7/22/23. Their stories always change. It has not been. I am calling our local new station to get them to warn innocent consumers to run from Uber Eats as they are corporate thieves.

I will never use this service again...ordered a $10 meal from burger King once I hit check out it came up to almost $22.the app was suddenly unavailable so I went to the restaurant to cancel it was around 10p.m. They said nobody has come through for t he order and they make it to order...so why was I charged for the meal anyway...they swore that the order was made...but it was suppose to arrive to me at 10:20p.m. So my food would've been made and cold by the time it was suppose to arrive...whatever money hungry service...NEVER AGAIN! I give it a negative 0

Signed up to drive and I have 1 ticket 7 years ago food was good a few times but not worth the money

They have some type of limit for refunds. Which is unorthodox… the point of receiving a refund is because of something they did wrong. I received someone else order I sent picture proof and spoke to three different people and nobody helped me. They are just taking people money even when we had nothing to do with what the driver did wrong. Don't ever trust Uber eats. I won't even be using Uber period.

I have had several instances where this service never delivered orders and only was given a refund. While an eventual refund is necessary, there is never consideration for the waste of time. They take no ownership whatsoever. I removed their app and will no longer bother with their "service."

They suck and don't give your money back after they cancel an order and customer service is horrible they don't care about your money or try to help fix the problem

Good day from Surrey, BC. Canada

Reaching out to share my one and only experience with Uber Eats. Simple story really. Ordered some ice cream, and had it delivered. Simple right... when the couple arrived at my home to drop off the order. The female literally started begging for a large tip. I mean I understand they don't get paid much, but this was to the point that we had to hide in our homes as this woman yelled "Please, give us a better tip, over and over again.

I have promptly removed my credit information and deleted the app. Ive been using Skip the dishes for years and have never experienced this. Sorry, Uber eats, hire sane and professional ppl andyou'll keep new customers. Wow that was just terrible and disgusting service.