Uber EatsReviews 1,339

We placed a order cancelled it 30secs after and they told us are $50.52 we can't get back. I'll never order with them again and they kept $10 dollars as well

The driver confirmed a grocery collection and then didn't move on the tracker for over an hour! It looks like the driver was outside their home, as it is residential street and not road that would have traffic on it for OVER AN HOUR!
Messaged the driver, no response! Called uber eats support, got passed round to 4 different people having to repeat my same problem only for them to put the phone down on me! They then called me back and hung up on me, as soon as answered. (Was in "great" signal area). The offer of a £5 credit is unsatisfactory for the service received today. Really unhappy and not what I expect. I want someone from the Uber eats team to contact me immediately.

Uber Eats is one of those less-than-ethical apps that inserts itself above the website you really wanted to get to, hoping to confuse you into paying a lot more for the food you wanted, even if your original intent and expressed choice on the Uber Eats site is Pick Up. Appalling. Check your URL carefully to make certain it's for the site you wanted--not a sneaky app like Uber Eats.

Every other order from Uber Eats is jacked up. Tonight I ordered Lobster and crab legs. Guess what? No crab legs, and Uber thinks a $2 Uber cash credit fixes it? BS! Can't talk to anyone, everything is bot generated responses. So FU to the customer who paid $150+ for dinner and we have to plot a freaking lobster so we both get to eat. DONE WITH UBER EATS

My mother placed an order for 152.89 cents through Uber eats and canceled as delivery times were unsatisfactory, app shows cancelled so my mom thought it's done. She ordered some place else. 2 days later she sees two charges on credit card statements, called Uber eats, they blame my mother for not calling earlier, neither did they send any receipt, for my mom to know she was charged. Bottom line very poor customer service, not willing to listen and satisfy a customer. Unless, we consumers start using alternatives do these companies realize, customer satisfaction is of upmost importance and profits come secondary…, after this experience our family and friends are boycotting Uber eats! Hope you all will after this horrible experience with a senior citizen. Unfairly charged

Someone in this company order food tuesday from chazz in white plains i did not food i call them to cancel and the resturant and charged the whole amount to my criedt i stopped payment tonight they used my mothers debt card thats fraud. I want my money i will take legal action against this place

Ordered dinner two different places never showed up 45 minutes to an hour and a half out still never showed up will never use Uber eats again

THEY ARE A THEIF. I ordered and canceled my first order, then I placed my order again the same day within few minutes. They put a temporary hold on the first canceled order, which was okay. Then on Monday I see another transaction that happened in the amount of $32.22, which I did not authorize and then again today, same amount taken out of my account without any reason. Be careful and check your bank transactions when placing an order with them. They over charge and steal money.

They should be called Uber Cheats. They deliver the wrong order and then refuse to refund the difference. Not recommended. Please stop using Uber Eats. They are rogues.

I had a porno that was $25 off order with $1 minimum purchase. I ordered one chicken sandwich and two small orders of red beans and rice from Popeyes chicken... Total order was under $15. When I went to compete my order I was only charged $4 and some change. My order came on time it was fresh and hot. But something told me to check my transactions on my card. These guys charged me $21 and some change! Will never order from Uber Eats again! And of course there's nobody to call and speak to about the issue!

I placed an order and when it came I had a missing sandwhich, I sent pictures asked for a refund on it and got nothing. I then placed another order the next day which took nearly 1hr, they state if it goes passed the max estimates time you get £5 credit which I did not, my food was missing two items, took 1hr and had cold items. I asked 3 times for a refund and got the same automated response. I sent pictures and have proof for it all yet I got the same automated response. 3 times. They are a joke and just take your money. That's all they care about. If you need all the pictures I have them saved for both orders, But I will not hold my breath.

Apparently uber eats drivers can steal other drivers orders and then cancel the order and you never get your food! Then you have to run through an AI robotic maze trying to explain this. Once you finally reach someone through the chat line its been another hour. The order is canceled and your told to have a great day

My first experience using ubereats delivering an order from LA herradura will be my first and last. Our driver Isaac had at some point while waiting on our food so he said...sent us a text saying that he was at the restaurant... they were running behind...the food would be up shortly... they were just busy for the weekend. When we got the food we were missing over half of our order... the food was extremely cold and drenched from the juices...so soggy. We called the restaurant and I actually spoke to the person who said he specifically packaged our food and handed our driver two bags not one... And he then went on to say that our driver was late he was not on time. When we called customer support she looked up the status and it did show that he was late picking up the food, so why did he lie to us in the text? And his name was Isaac maybe you should have a discussion with him... She then went on to explain that they do not send another driver to pick up the difference of our food or replace the rest of it as well but I would only get a refund for what we were missing. Not only that she then went on to say that she was going to give a $40 credit on the Uber's cash along with the refund to my bank account.
So then I wake up this morning to go on to my account and the Uber cash has now been lowered to $23 wow who does that?
Great way of taking care of your guests and resolving issues... Never again... Our order was initially over $100 by the time the service fee the delivery fee and our generous tip it then came to $118...
When I asked how to lower the tip to go back and adjust it she told me to go to my orders on my Uber account nowhere on there does it show that you can adjust the tip once it has went through... Another lie I'm assuming.
Thanks for the worst first experience ever ordering food and having it delivered...
Anne Tamer

Uber Eats charged me for an order I didn't receive. There was a problem with the app, so when it wasn't delivered, I didn't care. I ordered from the other delivery service. Just checked my monthly credit card bills and saw I was charged for something I didn't receive. UberEats will not refund becaue it's more than 48 hours. Total BS. They charged me for something I didn't receive. They should give me my money back. It's that simple. Talked to 2 service reps who were totally rude and disprespectful and basically said FU - sue us.

Promotions don't apply when they tell you they are added when you make your order, times are not accurate and take very long time. It us a scam. Don't use it.

Kristin B was supposed to deliver my food, in Scottsdale, AZ, and it never showed up. I actually ordered twice from the same location and received the first order. The second order was never delivered nor was it returned to the store. I received a message that she was lost. Then she called me and asked if I was in the mountain. I live 3.2 miles from the restaurant and she blamed Uber seats for sending her the wrong direction. The restaurant is now refunding both my orders and I have no food for myself. I am diabetic as well. Just don't do it. Not worth it.

I've ordered with Uber eats a few times and almost every experience has been awful. The prices are ridiculously upcgarged, the deliveries are extremely slow, and the customer service is the worst I've ever experienced. Just tonight I was missing some items from my order, so I contacted support and told them about my issue. They responded with the most non-human response they could have "I'm sorry but this order isn't eligible for a refund". I wasn't looking for a full refund, I just wanted the money back from what I didn't receive. I tried contacting them again 3 more times and they basically gave me the same answer each time and closed the conversation right after they sent their message. 0/10 in every category I can imagine. Definitely would stay away from Uber eats.

I ordered from Wendy's on Uber Eats on September 2,2023. At 5:43 pm. the app said it was delivered by Jagdeep. But it was not delivered to my residence. I am getting a refund from Uber of the total of the order but not the drivers tip which he does not deserve. We went to Wendy's and they replaced the order even though it was not their fault we did not get our order.

Very frustrated not to be able to find how to change the type of food from Chinese to another type of cuisine. Can't see a way in the site to change it and can't get an answer from googling it. Not even going to try anymore and will try another delivery service. About to use it a lot so customers need a website to be easy.