Uber EatsReviews 1,339

Horrible service. Order read error, no confirmation that food order went through, then food arrived without my knowledge sat outside for over 3 hours and would not refund me. Absolutely awful customer services.

I placed an order and the wait was over an hour which is unusual. After their app showed that the driver pictured picked up our food, she cancelled the order. She is obviously a thief. Customer service was very unhelpful as I wanted to take note of their policy for drivers who do this. I have since deleted the Ubereats app. Clearly, they will hire ANYBODY.

I got an error while placing an order with ubereats, they are not able to resolve until now. Customer care is awful, i never seen this in my life. They are not understanding the question and not able to look into the issue, make people wait on call for so much time without having any solution.I dont know how this company is working, need to shut down

Refused to refund an item that wasn't delivered. Direct breach of my consumer rights. Unbelievably terrible service from an awful company - avoid.

They bait you with deals, you call and they assure you it will be fine after you get the order the reciept will update and then hit you with a sorry, we have a right to discontinue promotions for no reason. Very scammy.

This app is RIDICULOUS now. You do not get your money's worth at all. Delivery drivers are not vetted very well. It use to be a convenient app, but now it's just trash!

Never order from Uber eats.The prices are high.I ordered chili chicken and rice for my order and they got it completely wrong.They refused to give me a refund or any sort of compensation.They do not care about their customers.The customer service people are rude.

A Uber driver dropped my food off in front of my store, snapped a photo, picked it up, and then drove away. I even have video of him doing it. Once before that I paid extra for quick delivery, and he was extremely late. The previous time they left items and my drinks behind at the store. I give up on Uber!

I ordered groceries this morning from Uber Eats because I had 40% off promo code. Minimum order was 70$ so I made an order just over 71$.
While the driver was shopping, the promo suddenly disappeared from basket. I couldn't rise concern as I wasn't billed yet. After the purchase was done the promo never applied and it was also gone from my promotions as I had technically used it.
After I received the delivery I turned to help section. They admitted that there was issue with the backend. BUT as I couldn't provide the promo code screenshot they refused to refund me. So I paid full price and got treated like a moron for NOT providing a picture.
So I consider Uber Eats a scam. Why would I as customer screenshot my promo code each time in fear of being ripped off?! This is nonsense. Especially because customer service already admitted mistake on their end.
After disagreeing with the rip off decision I just entered endless loop of automatic response of no screenshot no help.
And I pay for Uber One. Which I deeply regret now.
So yeah, steer clear from discount codes as they are a joke and you as a paying customer are too a joke to them. Garbage company and garbage customer service.

0 stars. I just ordered food for me and my boys and they left off the 2 apple pies I had ordered for my trip in the morning. This isn't the first time something like this has happened. I have given them many chances.

Don't use this app they send their drivers to multiple locations and they are always late to bring my order which I receive cold or damage then their customer service keeps repeating their apologies with nothing to do!

For a few months, I had a monthly membership that was $9.99/m. Out of no where, I was charged $60 for an annual membership(this was in July 2023). I never changed or canceled my monthly membership, nor authorized to be charged for the annual membership. I chocked it up to a glitch, contacted customer service, and they refunded me. I continued my monthly membership for 9.99 for a month, then decided to cancel it all together, because I wasn't using it enough to justify paying for it. Woke up today to a 14.99 charge from UberOne on my bank account. [Follow along, because this get confusing]. Contacted customer service, asked for a cancellation and refund. I was told because I had already been refunded in the past(that annual membership I never signed up for), that they wouldn't refund me. So I asked why it was 14.99 instead of the monthly 9.99, he told me it was for a 3-month membership and I was "only charged 14.99 instead of the standard 30 for three months" as if I should be appreciative. He then explained it as "You canceled the annual membership, but kept your monthly membership, so you were charged for a 3 month membership." EXPLAIN to me how that makes sense. I never should have been charged for the annual. I shouldn't have been charged for the 3 months, after canceling it all together. And I shouldn't have been charged for 3 months PERIOD because I never signed up for it. He and I went around in circles for 15 minutes then he hung up the chat. The entire thing makes no sense; I'm out $15 now. I'm taking my card off their app and will NEVER, EVER order using them again. This is literally theft.

I have just gotten off the phone with your support staff. 3 times in one week, I was overcharged, not receiving the 2 for 1 discount advertised for Sunny Jims in Pittsburgh, PA. After finding this, I went back and found I have been overcharged TWELVE TIMES from Sunny Jims since August 2,2023, not once getting the 2 for 1 promotion price. If you look at my account you will see I use your service 7 days a week, sometimes twice in one day. Your rep tells me there will be no refund of the $120.00 stolen from me in little more than a month, as those transactions are more than 48 hours old. It appears that Uber may be doing this intentionally to steal from a loyal customer. Is this how you reward me for spending thousands of dollars with Uber? The last insult was the rep I chatted to refusing to send me higher up the chain of command.

Thoroughly disgusted

I order Chinese food the app said $33.25 and I placed the order but in the same time Uber charge me $36.25 I call costumer services and the representative offered me free cancellation and you see what happened,Uber East charge 2 time for the order and I never received the food or the money back

Absolutely ridiculously overpriced- the hike the prices and add delivery and you're expected to tip on top of everything, basically you're spending min $30 more likely $50-$60 for a single meal. What is the point you might as well dine in at these prices. I will never give this company my hard earned money.

Not that I like any of the food delivery apps as they are ripping off customers with their myriad opaque fees. However, I have found that Uber Eats is worse. Not for opaque fees so much but in the delivery process itself. Since it's an Uber driver who will be delivering the food oftentimes the driver makes at least one stop before delivering our food. Thus, it's a pain if one is in a hurry to eat and worse the food is oftentimes lukewarm when it's delivered due to their additional stops.

Today I ordered blueberries and raspberries as well as some frozen items from Target using Uber eats. When I went to wash the raspberries there was some mold outside but mold inside most of the raspberries. I took a picture and asked customer service to either refund the money or call Target so that I could pick up some good raspberries this week. They refused both and said there was nothing they could do. So use Uber eats to shop or dine in at your own risk. Yesterday when I ordered the same two items I did not get either of them so some of their shoppers need training. Before that, a shopper brought me tuna in a paper pack instead of chicken in a can. This is in spite of having photos of the items they are shopping for. Uber eats repeatedly asked me to give the shopper today a bad rating but that would not be fair to him as the mold may not have been something he would know to look for. Now this is interesting as Uber eats has no problem asking the customer to poorly rate the shopper when that person needs to make a living. Target would reimburse Uber eats for bad product but Uber eats does not consider it worth their time and would rather have food safety issues they refuse to address and poor customer relations. Beware big tech.

When a restaurant fails, Uber refuses to refund. When ordering from some merchants the prices jump from how they are listed to a much higher cost at checkout. They raise the price of the items from what they cost in-store. The support is rude and useless. Missing items are common. Some drivers cannot find an address. It is very hard to understand the call takers when calling support.