Uber EatsReviews 1,339

Good delivery app but their Customer Service staff are desperately lacking training.

Promo code didn't work on one of the orders, so instead of looking into the issue the customer service agent lied, then tried to cover it up with some " Certain policy limitations", when I challenged him the agent simply disconnected the chat.

Not good hey?

Would not recommend. Sad, really

My driver took extra trips in the opposite direction as me after picking up my pizza. Obviously it arrived cold. I would have just had a frozen pizza instead if I had known that would happen. I didn't pay for delivery to eat reheated pizza. Also, the pizza had no sauce on it and I definitely selected marinara sauce when I checked out.

Ubers "priority" service means your food waits for an hour whilst the courier sits outside the restaurant. Cold soggy food delivered over an hour after the order was placed. We paid extra for the priority service. Customer services useless. Do not use them unless you want inedible food and terrible service!
Photos show the time order was ready at the restaurant, time delivered, and state received in.

I was being lazy as usual and ordered Uber eats. I had placed a big order at my local McDonald's for my family which was almost 100.00 dollars with the delivery fee. When the delivery guy brought my food he handed me a small bag and I instantly knew this can't be right! So we opened the bag and noticed none of the food was for us and immediately made an online request for my money back. Well they sent 75of it back but I lost money and didn't have any good and wasted 2 hours of my time. This whole process was crap. Never again.

You can see the whole video of terrible experience I had attached!~ Charged my card without my permission and would not refund~

This is the worst customer service I have ever seen in my life and Im old so that is saying a lot. I got this first time users coupon in my email for 25.00 off ubereats so I decided to try it. I went to the site started placing an order and the coupon never showed in the cart. So before placing the order i contacted customer support. They actually argued with me asked me to send 2 screen shots because apparently the first 1 with the coupon on it was not good enough they needed to see all of the email which made no sense then once I sent it to them they said they never got the first 1 so I sent both in the same email and they said they never got that. After an hour and a half of going through all of their BS i told them to forget it I would order through grubhub. Now this month they sent me another coupon same code so I sent a message to their customer service telling them to stop sending me codes that don't work went through all of what happened last time because now apparently now they have some kind of block on my account because got mad last time. Now I am going through it all again with these idiots. It is like they have nothing better to do than to bother people, and give them fake coupons.

Tried to order take out from down the street, too busy at work to go myself, restaurant is maybe 1 minute drive, and app is saying they are busy and that's too far. I'm sorry, I thought this was a delivery service? Will never use this app again.

I recently ordered a meal and cancelled it within minutes. Re ordered and got that one. After a month I got billed for both. When I complained they told me sorry after 48 hours nothing they can do. My app shows it is cancelled and I ordered from the same restaurant, so the food was not spoiled in fact went up I added more items. So in essence, they take your money, charge you later, even if your app says cancelled, and then blame the timeline. WHAT A GREAT BUSINESS PLAN! Never again go elsewhere and save your money.

You order your food and half the time stuff is missing then when you complain they say order was delivered complete then ita hassle to get your money back iam disabled that's why I order through uber then they have the nerve to say go to restaurant to pick up missing order or we will refund items iam disabled cant go and iam hungry want my meal. Then I have to re order not right uber really sucks and they own most of the other delivery companies so you can't win

Uber Eats enticed me to use them with a promise of 40% discount, I was then billed without any discount!
I then reported this to Uber Eats who said minimum basket total wasn't met!
This was because items ordered were not available!
I never would have shopped in this way had it not been for the promised 40% discount!
Uber Eats refusing to honour the promised discount!
Shame on you UBER Eats!
I will never ever use you again!
Disgusting!

Just HORRIFIC - constant bad experiences of food not being delivered. Then they have their 'customer' reps in the Philippines who make things worse with their very bad English and low intelligent quotient. WILL NEVER USE UBER EATS AGAIN.

HORRIFIC EXPERIENCE with Uber Eats AGAIN (UPDATED 2.9.24_

Wrong order. Uber Eats then says give it 48 hours to investigate. Then they say they need pictures? I already threw the wrong order away. GO TO DOOR DASH PEOPLE - So much better

A couple of weeks ago their driver canceled my order after almost an hour of wasting. They couldn't explain why and gave me a credit. I wanted to use the credit so I ordered burgers. Their driver took an hour to get to me and made 2 othet stops. My only thought was the food is going to be cold. Yep. Cheese was cold and stiff and fries were cold. Called customer service and they said there's nothing they can do since it arrived 15 mins early. More like an hour. They don't care if the driver has a few stop and the last person's food to be delivered will be cold. They said the food got here on time. That's all that mattered. Will not go with them again and I will past this info to everyone I know. Uber eats is ridiculous. I'm surprised they r even still in business.

This company I ordered only once off their app and day after they started taking a small amount out of my bank account I didn't think anything of it in the beginning but I was stupid in not reporting it to my bank sooner as they went into my bank account yesterday 7 separate time's different amounts adding to a total of 245.51 out of my bank I reported to my bank now they will retrieve the money back hopefully! Im writing this warn others of these crooks and they shouldn't be operating period via food or driving my next avenue is the bbb you $#*!s aren't taking my money and getting away with it

I 100% agree that company is a wreck and do not care at all about customers. Their app is old and not functional and they don't care if you do not have your refund. You cannot reach nobody for help. I will take off their application right away. One advice: run away from them!

Cold food ( Due to drivers picking up more than 1 order) customer service is non existant, company cares not a jot.

See photo below. Absolutely worse customer service ever. Uber Eats delivered somebody else's order and refused to refund.

I just got fired from them yesterday September 23,2022. They said they fired me due to not taking enough orders or cancelling ok I understand that. But I did have life going on while living in the car. ( Life happens) but I made it to Platinum in 3 days! Anyway when u go below a certain rating they classify you as (fraud) then when you try to cash out like you normally do they have the system automatically say it's down so you can call them and they can tell you why this happen and when you will get your money. Enjoy working for them watch out for the businesses and people you deliver to even customer service ( Uber eats) because people have the power to review you, view you and make you lose your job, ratings are everything and sometimes you truly can't control your ratings. It's always something when you trying to better yourself.

I ordered from Qdoba because uber eats said delivery would be free if I spent a certain amount. Come to find out that was not and I was charged full price. Didn't realize it until order was placed. Canceled immediately and was still charged $40! Customer service is a joke! They claim its in their policy and can't refund my money. Never again will I use Uber Eats. Stay away! Scam artists.

The driver finally arrived with cold food and said the Uber eats app couldn't find us. We are in the middle of a small city, been on the map for +50 years, yet her map couldn't find our house? We watched as she drove all over the place, even down a road leading away from us that has no houses. Hey Lady, ever heard of Google Maps or Waze? They would have had you here in 8-10 minutes.
Then, after we reheated our food and sat down to eat, we got a message saying our order was canceled and to contact the restaurant. WHAT?