UberReviews 1,537

I tried to get a Uber last night I had money on my card the app saying I couldn't get the Uber because I didn't have money on my card they charge my card 14 times try to call customer service can't talk to anybody I left messages since 3:00 in the morning still didn't heard back from Uber or customer service and all them charges is still pending on my bank account and I never took a ride I need them to refund all of my money that's broad and it's wrong so if y'all at Uber see this review please get at me and reimburse my money that you charge my card

Uber is price gauging. I ordered a 10 minute trip that was $10. Then suddenly upon completion was charged $44. Customer Service is Terrible. Need more Honest Competitors that have upfront price & not Rip off working ppl. UBER is a Greedy Company

I drive for Uber. I also use the service. You will always come across some sort of trouble with them. Not reimbursing for rowdy messy passengers, over-priced surges and rides. I could go on to be honest and Im not even a negative guy. But it has gotten ridiculous. Lyft is not perfect but I am permanently for them and against Uber. Also, a buddy of mine was treated so unfairly by the Uber team when he had to pay a bunch of money to fix legitimate scratches on his caused by a drunk passenger and they said "this doesn't classify for something warranting reimbursement". And he was going through a very hard time financially at the time. So ridiculous. From a company that has so much and cannot give the rightful help to their hardworking driver that makes them so much money. It is absolutely inexcusable and I am down to send waves now until Uber feels it.

Passed by my stop three times. Time frame went from 10 min, 13, to 15. Flagged her down, yet she used across the street to turn around I had to tap the back of the car for her not to hit me. Finally stopped in a puddle of water then suggest I have a talk with God about the rain. When I informed her that she was passing my stop she kept going so I waited for her to stop then I told her I am getting out here and opened the door to begin getting out and she peeled off with half my body out the car to were it yanked and spinned me around a little.
So I'm walking around to my building to clock in soaked and wet she drives around, get out the car, shouted then peeled off again.
I am seeking legal advice.

I had a 5:20 pick up on 7/23.2 drivers dropped the pick up. A third driver showed 30 min late. Then no one ever showed@ 10:30 for return trip

We took 3 Uber rides this evening. We waited a while for our 1st 2 rides but understand no one has enough workers these days. We waited 2 hours for our last ride of the night and finally called a taxi. It was a lot of money but at least we got back. We would have happily paid Uber more if it would have meant getting a ride from them

The worst company I have traded with. If u use Uber for your restaurant to deliver food. Beware, as soon as a customer puts a complaint in, even if you are 100%certain the order was correct they will still refund the customer. A lot of customers know they will be refunded by putting a false complaint in, u are better off with just eat and deliveroo

At SFO, 1st driver says cannot pick me up. Ok so i summon a 2cnd driver who takes 30 mins to get me and I'm only going 1.5 miles. I could have walked faster. No 800 customer srv number nor does their app let you reach them. I filled out something and hit submit-never sent. And in SF where uber began! Borderline stupid app, terrible service. Cancelling my account.
DON'T USE THEM! Wasted almost 90min to do all this for a 1.5 mile ride. Hot charged cancel fee of 5 bucks too for 1st inept driver. I hope uber sees this. Love the "law" bull$#*! language below. No bull$#*! here. Poor service no doubt.

Was called the N word and homosexual slurs by driver who appeared to be on drugs and Uber gave me a 5 dollar credit and said they would "talk to" the driver, I am assuming because they felt the same way and support this behavior. Worst company ever!

This is the second or third time I've had a pendant track session on my account for a ride that I never took I'm sick of this s***

So on July 7,2022 I requested for an Uber from work to home and had have been doing this for a week never had a problem until today. So this morning I go on the app to request a ride to work, and wouldn't let me process the ride due to the fact that Uber says I owe for $26.31 for the pervious day stating my payment did not go through. Which is a lie because,. This is where I'm confused because of my payment didn't go through how I get an Uber? From my understanding of you do not have the funds for an Uber you can't get one. So how did the Uber take me home yesterday and now I owe. That make no sense. So i tried to call Uber this morning trying to rectify the situation and come to find out that their 800 number does not deal with complanits you have to use the app chat. 1st of I never dealt with a place that doesn't resolve issues by phone. Secondly the Uber app is horrible! No direction of where to go took me 15 mins to accidentally stumble on the chat. So I finally was able to chat with someone only to find their no help either. I was told to send a snapshot of my bank statement showing the request and money taking out for the Uber which I did. For them to tell me someone will email me back about this. Nobody has emailed me about resolving this situation yet! I'm not a satisfied customer the customer experience was totally horrible on the phone and chat. It's sucks because I use Uber often especially at work to order me something to eat. But after this experience I was go back to using doordash. Uber u definitely need a customer service number where customer can get their issues resolved a lot quicker than trying to use the app which is horrible! This is the worst customer experience I have ever experienced with any company ever!

I submitted my back round check documents@ may 28th 2022.
I call so many time to uber support
But my documents pending
I spent $ 100 for police and $ 112 for Inspection.
I have bad experience with uber

App doesn't work and customer care couldn't care less... Not dependable at all.
Can't ask for help on app either cause "you have not taken a ride with us before"... jee thanks, and now I never will

I am new to Hyderabad and here to cover distance between office and home is near 6-7 kms. Uber charges that are shown while booking the cab/auto show high compared to other apps also when you book cab/auto then on purpose all auto/cab drivers takes very long route to reach destination and says it's the app fault that showed long route and end up charging you a lot than the actual fare you initially booked the cab/auto on. This happened twice with me within 2 weeks. Even after dropping compliant on app itself none improvement were made. Terrible services and cheats people for extra money. Utter disappointment!

I have a duplicate account issue ever since Postmates merged. I have been told over 20 times to log into my original account, even though I would send every message through my original account. They don't even read my messages, they repeat the same thing to me, over and over again. I called them a month ago, waited on the phone for 2+ hours, the technician appealed my account and said it'll be ready in a few business days. Still waiting…. All the Uber agents should be fired for not reading customer messages. I've never seen anything like this.