I have used Uber only twice in my life, and after that I received a message from support accusing me of making a racist statement. First of all, the message was in French, even though my app language is set to English. Secondly, they sent me some legal/policy references related to France, while I live in Switzerland. When I contacted support asking to clarify: What exactly happened When it happened Who I supposedly said something to —I did not receive a single clear answer. Support only replied with generic, automated phrases like: "We understand this is frustrating" and "We are required to act on such reports." At the same time, when I asked for details, they claimed it was "confidential information." So essentially, the service: Makes serious accusations Provides no evidence Completely ignores attempts to clarify the situation I have never in my life made any racist or offensive statements. In fact, I don't even talk to drivers at all. My entire interaction is always limited to: "Hello" "Thank you" "Have a nice day." I repeated this to support multiple times, and was simply ignored. It is especially absurd that the company claims to follow anti-discrimination policies, while at the same time falsely accusing users without providing any information or proof. My conclusion: Completely incompetent support, automated responses, and zero respect for customers. Extremely disappointed. I will not be using this service again.
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Uber Reviews Summary
Positive Highlights
- The app allows users to request rides and deliveries easily.
- Some drivers report earning extra money through quests.
- The platform offers a wide range of services including rides and food delivery.
Negative Highlights
- Customer service is often unresponsive and provides generic, unhelpful answers.
- Uber bills users for trips they did not cancel and applies unauthorized charges.
- Drivers sometimes demand additional cash payments beyond the app fare.
Most commonly discussed topics
The most helpful reviews behind these summaries
> I bought a package that stopped working after only two rides. Uber support didn't fix it or reply properly. I lost my time, money, and trust. Their service caused real frustration and emotional stress. Very poor experience.
Needed customer service so located telephone number on Google. Come to find out it's a scam. They ended up using my credit card in uber account and taking out $100.00. Of course unable to contact Uber. Found customer service on their app and no one contacted me back for over 24 hours and when I answered I had to wait another 24 hours for a 1 sentence response. They don't care. No customer service and there are scammers who have hacked into our accounts with actual Uber. Cancel everything with them, they don't care and very unsafe
Horrible customer service ending the chat. When a supervisor is requested submitting wrong information. Giving me wrong information about the wrongful submission.Looking for blame from the third party company
Friday 22. 08. 25. I order an Uber from my house ( hanger lane) to Luton airport ( 31 miles) at 17.30 a clock. I choose the first one in the line ( £75) and said is coming in 4 minutes. Im going outside of my house and after 2 minutes Uber send me message -because i cancel the trip im gonna be charge for £7.05-... so, i get charge for £83 pounds for 40-45 minutes drive and i never cancel the trip. Ridiculous.!
In San Pedro Marcoris 4 Uber drivers cancelled on me when I said no to their messages demanding I pay an additional 800 pesos to make a short trip in addition to the price I was paying in the app. This is against Ubers policy but evidently they are getting away with it. Personally I would avoid the city in the future
Uber has this great new scam going on. They get drivers (for Uber Eats) to sign up for a "Quest", which is to take a certain amount of deliveries with under a certain amount of cancellations. When you complete the quest, you're paid an additional $49 to $100, depending on the quest you signe up for. As soon as you sign up for one, the app immediately starts to malfunction. It won't let you mark deliveries as picked up. It says you aren't at the location, even though you have the food right in your hand. When you contact support, the only way to resolve the issue is to allow them to cancel the order. You now have a cancellation that's on your account. I had 3 such cancellations last night and now 2 more, due to the glitchy app. Support also refuses to remove the cancellations, even when you deliver the food to the customer - which is what happened last night. I did the 3 malfunctioning deliveries, support marked them as delivered, and then they showed up as cancellations on my account that were made by me. WTF? I didn't cancel them. All I did was ask support to mark them as delivered. When I contacted support, they said there was no way they could remove them - even though it shows I delivered the items and was tipped for them. So, this is obviously a way for Uber to make promises, get their drivers to take these deliveries, and then not pay them the bonus. In every situation where I've ever had to contact Uber support, it's clear they don't care at all about the drivers. They're happy to abuse them. This isn't so with DoorDash. Dash really goes the extra mile to help drivers whenever there's a delivery issue. Parys drivers $1.50 per deliver, even if you drive 20 miles. The only way you can make any decent money is by Uber expecting customers to pay an hefty tip. And yet, the CEO is a billionaire. He couldn't care less about the people he uses to make his fortune.
Subject: Lost iPad in Uber Ride – Urgent Assistance Needed To Whom It May Concern, I am writing to report a lost item and request urgent assistance. On November 23,2025, at 8:14 AM, I took an Uber ride from my home at 3354 Meadowside Drive, Sachse, TX to 6777 Kiest W, Dallas, TX. Unfortunately, I accidentally left my iPad in the vehicle. Approximately three hours later, I contacted the driver, PJ, at +1 *******786. He confirmed that he had found my iPad and promised to return it as soon as possible. However, despite waiting for three days, the item was never returned. I attempted to call him again through the Uber app, but received no response. After multiple unanswered calls, I was surprised to find my phone number blocked. I also sent several messages to Uber Customer Service online, but to date, I have not received any reply. I am extremely disappointed with the lack of support and communication from Uber. This experience reflects poorly on your company's professionalism and customer service standards. I kindly urge Uber management to intervene and ensure the return of my iPad promptly. Sincerely, Jare Oyekale
HAD MULTIPLE RIDES SEVERAL TIMES WITH "UBER". VERY TRUSTWORTHY WITH RESPECTFUL DRIVERS. THIS IS ABSOLUTELY NOT THE CASE OF "YELLOW CAB" THAT EMPLOYS LIKELY DELINQUENT&CRIMINAL DRIVERS AS OF THE PERCEIVED. SO HERE IS ONE EXAMPLE OF SECULAR MODEL OF YELLOW CAB DELINQUENT PICK ME UP AT THE RACETRAC HAS ALMOST HIT ME & EVEN THREW MY SUITCASE FROM THE CAR ON THE GROUND VERY HARD AND FAR AWAY JUST BECAUSE SHE GOT MAD WHEN I ASKED HER TO CLOSE HER TWISTED CAR DOOR FOR ME! A VERY BIG & TALL LADY UNDER TOXIC SUBSTANCES & LOSS OF HOPE AS OF THE PERCEIVED. WATCH MY DELAYED "EXOTIC LAWSUIT" ON THE RISE!
PS: HELLO YELLOW CAB, DON'T EVEN THINK I FORGAVE THE CRUELTY AND VIOLENCE THAT HAD ESSENCE FROM ONE OF YOUR INTOXICATED AND UNAWARE DRIVERS AS DISTINGUISHED ABOVE. A FIRM LAWSUIT IS THEREFORE TAKING PLACE AND IS ON ITS WAY MOVING SURELY AND SLOWLY JUST LIKE A TURTLE BUT WITH A LONG STEP!
I used coupon they sent me to buy groceries. I got discount at the time of placing order but they charged me full price at the time of delivery. Nobody to call. No chat agents will listen to you after that. Beware of this cheater company. Chat agents are also cheaters asking for screenshot of the coupon used. You can not provide screenshot of coupon when it expired that same day. They can take money out of your account without notifying you. Please delete this app from your phone if you want safety.
I was charged twice for one ride but when it tried to charge me the second time, there wasn't any money in my account. So now it's reflecting a balance & I can't book any more rides until I pay this balance for a ride I already paid for. There is no customer service line & the faq prompts are not helpful at all. Super frustrating especially when I rely heavily on rideshare apps to get from A to B. Lyft isn't always available so this just limits me even more. Very inconvenient. Would have given zero stars if it was an option.
OK I am getting a ride on May 30 around 1245 in the afternoon from Uber. The young lady pick me up her name is Catherine she's driving a Toyota Prius OK so when she drop me off in Oak Grove because that's why I had a doctors appointment. I left my purse in her car. I try to reach out to her, but she had her music loud so I couldn't reach out to her, I was trying to flag her down and she wouldn't stop so I'm writing because I've been calling Uber. I've been messaging him back back-and-forth and they saying they don't find a ride of the day when I have it on my phone I have the girls name I have her plate number and everything and all they keep giving me is a bunch of crap, Uber is the worst ever I don't even know why they have this company because they're no good this Catherine with the Toyota Prius gray car has my purse and I expect her to $#*!ing bring it to me. I am not a happy person right now at Uber at all I've been reaching out to them since yesterday, all day I called them this morning the same thing they tell me they can't do nothing but we have to message back and forth, that's the only way to create a ticket. I figure since the driver pick me up she knows when she pick me up. Why don't you bring my purse? What's the problem? I'm sure she lives close by. I'm not happy with Uber at all. I'm going to the police and I'm giving this girls plate number to the cops this is what I'm gonna do go to the police station and report it because Hubert they suck
Overcharged if you agree on a price they have no right taking more this could cause overdraft fees on your bank account we have to provide our debt card to this bussiness and its not a ticket to use like that and no way to complain to them they need to fix this asap
More times then I can count im having to find alternate rides to work. There will be cars showing all over but nobody ever takes the ride, or they will take it get 95% to pick up then cancel it.
The Uber App is terrible and confusing. I've taken an Uber to an exact address of a medical building. When I request a ride for the return trip, the Uber app will not show the exact address, just the businesses in the area, e.g., gas station, flower shop, etc. This happens repeatedly. Invariably the driver cannot find the exact pickup spot and I've waited and waited and gotten charged for a no-show trip when the driver is the no-show. Trying to maneuver this confusing App to reverse the charge for the no-show driver is another Uber nightmare.
A passenger urinated on my back seat. The seat is a dark black color so pictures would not show the stain. Uber refused to compensate me for the professional cleaning I had to avail myself of. I can still smell the urine. Uber is unbelievable.
Taxi was mutch easier you call they come.you guys buyl$#*! with your app not going true not ok.good luck yo you
They never showed up. I waited in the hot sun over an hour. Missed my doctor's appt. Got a text message telling me they had no driver in my area.
We recently ordered a ride from Marco to drive us from Alcabideche to Sintra which is like 5-10 miles straight highway driving. I accepted the $9.00 quote and tipped him afterwards. My email receipt showed a whole different picture. It showed our root to the hotel, but then he kept going, presumably home and the map looked like a bowl of spaghetti. He charged us $67.00USD. The worst part of it is when I filed a claim against it with Uber, they disconnected my card from the account and still refuse to pay me back the difference. They stuck me with some "ECHO" service which i think is 3rd party that acts like a wall between Uber and the customer. I have gone back and forth with this Echo email and still haven't been able to resolve the issue. It's sad because when we Uber'd out to the village, that driver was very kind and friendly. Such a stark difference. Marco showed 4.6 stars. Open to suggestions beyond moving over to Lyft.
How does a delivery service business stay in business when they can't deliver? Placed an order for same day delivery through Game Stop 3 hours later Uber canceled because they couldn't find a driver. No order and refund tied up for 3-5 business days. Maybe Game Stop should think about going back to using Door Dash!
Poor services, always have missing items when we put order and it is hassle to get the issue resolved
On April 20th I requested a package pickup for 2 package for $23.36 the driver only picked up one. I reached out to her she blocked me. I reached out to the customer service rep on here named Tan He said I would be refunded for the trip since she didn't pick up both packages I requested for. I didn't receive the refund so I reached out to my bank and the fare was returned now I have $23.36 "unpaid" amount on my app. I have been contacting Uber for weeks to have this charge removed and everytime I get in contact with one stupid rep that doesn't understand what I'm saying I get the run around. I wish I could report Tan who was so rude and ended the chat on me as I was stating I need a refund. I literally hate Uber. It's so frustrating and annoying. I want this resolved I'm so tired of contacting them
I have been using uber for over 7 years in last 6 months uber became trash company, awful and disrespectful drivers, with awful set and high expectations of tips. Ordered uber, arrived to the wrong location, accused me of being rude and told me to get out, because he arrived the wrong location. Peace of trash nothing else I can say about this company
Uber driver deleted my ride information from my phone and created a new ride. My confirmed ride was $19.71. Driver purposely stalled at pick-up location for 5 minutes feigning operational issues with his car app and then asked to see my phone which displayed my ride information. Driver deleted it and created another ride request while in the app. This was my 2nd time ever using Uber as I had always taken, well over 150 times in the past, a NYC yellow taxi at a cost of: $20-$30 including tip for the 10 minute-8 mile trip. Uber executives refuse to investigate claiming it's a result of their 'dynamic pricing policy' Dynamic pricing at 2 o'clock in the morning with hardly any vehicles on the roadway? It appears that Uber is criminally conspiring with the driver to defraud consumers.
They make up promotions to get you to work harder but don't pay you for them they let people say they going to give a 10 dollar tip and when u drop it off they leave 5dollars terrible company all about getting they pockets fat
It is an awful business practice for the consumer to spend money for a reserved ride, ensuring that there is enough money to cover the ride, only to find out that you are going to be charged twice for the same ride, because Ubers policy of allowing riders to purchse Uber cash and STILL HAVE TO USE MONEY THAT MIGHT NOT BE ABLE TO BE USED (namely when you HAVE TO BORROW IT) so that you can get to where you need to go.
At this moment, apparently, my issue has been escalated. I spent fifty bucks on a ride that I HAVE TO TAKE very early in the morning this coming Wednesday. I used what money I had left over in order to secure that the ride would be here, and to wake up finding out that indeed I have the fifty bucks in Uber cash (which, again, was the ONLY MONEY THAT I HAD) but still had to spend more money to get to the airport at four in the morning!
This is a horribly deceptive way to do things. The drivers are pleasant, or so I have heard, but this is wrong. This is SO wrong. The reason that people put money into the app IS SO THAT WE CAN GET WHERE WE NEED TO GO and NOT SO THAT IT IS "just in case" my CREDIT CARD WOULD NOT GO THROUGH! That IS NOT helpful at ALL!
It is greedy. It is shameful. I am angry. I would love for nothing more than to get my money back. This is wrong. I am going to have to get back home when I land back here in Vegas and I will not have the money to get to the house, because apparently Uber does not think that way. Uber does not think that people over a certain age would need to be able to get back and forth from point A to point B.
It really sucks when businesses pull this garbage
Take a cab.
I will be forced to put more money towards this even though I already have ENOUGH TO GET ME BACK HOME, uber is GOING TO ROB ME AGAIN to cover its billion dollar plus havin okole. Never mind the consumer.
I will choose another way to get to places that I have to get to in the future. I stopped using Uber in the past because it costed more than I could afford. Same with Lyft - because these people use this method of payment...to have us keep THEM safe while we end up paying more while THEY have their rear ends covered.
Your drivers are cool but your app and the people who take the money and make these rules suck HORRIBLY. Your app has just made an already VERY EARLY DAY for me even WORSE
Thank you for making me spend more money than I had.
RK Cottell
Nevada
My ride was standard good per Uber rules etc, however the driver Muhammad! This guy reports he found my phone i dropped in the back seat, then says to corporate its not mine as I fully characterize my busted screen, color, make, and model. Not to mention this is my company phone so I really need that. This guy wont call back or return it, worst of all this guy only lives two streets over, following my phone on GPS all day n night for 3 nights! I use to live and swear up and down by Uber but it only takes "One Bad Apple" to spoil the bunch. Whats up Lyft?! Looking might y fine right now!
Unable to request a ride. Given a generic error message with no helpful information. "Contact help." Tried that, they were unknowledgeable and unable to help, then disconnected the chat. Used Lyft insead, got a ride right away, the first time.
