Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Twitter

TwitterReviews 424

2.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Twitter?
grey stargrey stargrey stargrey stargrey star

Twitter Reviews Summary

The company, formerly known as Twitter, has garnered significant criticism regarding its customer service and platform management. Customers frequently report issues with account access, lack of responsive support, and perceived bias in content moderation. Many express frustration over automated responses and difficulty in resolving issues, leading to a sense of abandonment. Conversely, some users appreciate the platform's potential for engagement, although this sentiment is waning. Overall, the reputation is marred by concerns over ineffective customer service and a perceived decline in the quality of discourse, prompting many to consider alternative social media platforms.

This summary is generated by AI, based on text from customer reviews

service
100
value
96

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Richard J.
Unfollow Richard J.
Share Review
Report Review

Kicked off again
November 6, 2022

No freedom of speech. Musk got scammed by the company. For a smart guy he messed up buying this sinking ship. He kept a bunch of lefty morons in the company. How Dumb.

Date of experience: November 6, 2022
Canada
1 review
1 helpful vote
Follow Mack G.
Unfollow Mack G.
Share Review
Report Review

What a piece of $#*!
November 6, 2022

This is a huge waste of money, it's just a matter of time before it's dead. Elon is truly doing a terrible job

Date of experience: November 5, 2022
Afghanistan
1 review
0 helpful votes
Follow Bezho j.
Unfollow Bezho j.
Share Review
Report Review

This is the great site for increase our subscribers also this site is the best of other site thanks a lot for everything

Date of experience: October 26, 2022
Canada
1 review
1 helpful vote
Follow Judy H.
Unfollow Judy H.
Share Review
Report Review

Didn't realize how controlled Twitter is - definitely government overreach.
Twitter is more for the 'woke' crowd who are overly sensitive to the truth or any opinion that is different from their own. I told someone to "go jump off a bridge' - mentioned literally- most people are smart enough to know that expression is to show strong feeling while not being true. Off course Twitter police look for an excuse to remove someone if you are not speaking government propaganda. This kind of censorship makes it difficult to have genuine discussion, meaningful discussion. The censorship has closed down debate and those that have something of relevance to say have drifted away from Twitter or have been shut down by Twitter 'police'. After joining Tumblr - tumblr platform is like a breath of fresh air.

What I have seen which is expressed by others is that their administration is poor - no one to talk too - to understand why account is suspended. Like they hide from the clients because they don't know how to talk with people. I included snapshot of the admin garbage I get from Twitter (my account was set up with phone # not email) but Twitter program not smart enough to know this! Keeps prompting me for email not phone number-So I can't reconnect or do anything! This is either bad programming or deliberate.

Anyway Twitter is too much work to give anymore time too. Engaging with others is suppose to be fun and interesting not work. So went to another platform.

Date of experience: October 21, 2022
Australia
5 reviews
17 helpful votes
Follow Daniel M.
Unfollow Daniel M.
Share Review
Report Review

I posted a tweet reply to somebody detailing what the US did in My Lai to women, children and babies and about the 50 million litres of agent orange they dropped on the civilian population.

See screenshot for the result.

Date of experience: October 20, 2022
Australia
1 review
4 helpful votes
Follow Sally B.
Unfollow Sally B.
Share Review
Report Review

I am feeling bitter and angry at the way Twitter has handled me. I have made a couple of comments that they didn't approve of and am permanently suspended.

I have tried to talk sense with them. I have tried to negotiate. The reasonable way to treat a human being is to suspend the account temporarily. Even a one year suspension would have taught me a valuable and hard learned lesson.

My "perceived crime" does not fit the punishment. It's unjustified, cruel and inhumane. That is why I have decided to never try to use Twitter again.

Twitter's policies are having a hard impact on a lot of people. Famous people have complained of being cut off at the knees because of some perceived crime.

These are frivolous and vexatious accusations that don't correspond to the reality of life. The system is designed to punish and be unnecessarily aversive in nature.

I am never going to give Twitter another opportunity to treat me this way again. I am moving on 100% to more humane platforms. I don't want to use the "read only" option that they have given me.

Date of experience: October 18, 2022
California
2 reviews
10 helpful votes
Follow CALEB M.
Unfollow CALEB M.
Share Review
Report Review

Twitter sucks
October 11, 2022

Too restrictive. The site is boring and no good content whatsoever. They set way too many rules and if you appeal something they just deny it.

Date of experience: October 11, 2022
Denmark
1 review
10 helpful votes
Follow Gordon C.
Unfollow Gordon C.
Share Review
Report Review

Child abuse central
September 25, 2022

Twitter is a nightmare of child abuse posts. Blue check marks encouraging child mutilation and violence at anyone who disagrees. Even the staff are abusive and poorly educated. It's a great place however if you want to groom children.

Date of experience: September 25, 2022
Maryland
1 review
3 helpful votes
Follow No N.
Unfollow No N.
Share Review
Report Review

Nothing But Hate
September 20, 2022

Twitter sucks.
They are hateful and disgusting.
$#*! you, Twitter.
Who do you think you are?
I hate you.

Date of experience: September 20, 2022
Idaho
3 reviews
7 helpful votes
Follow Michael W.
Unfollow Michael W.
Share Review
Report Review

Twitter OVERLOADED?
September 12, 2022

Twitter is quickly becoming the worst platform on social media! The new terms of service give patrons little or no contact to support. I have spent over 100 USD in twitter adds and received nothing in return. No clicks no followers nothing. Now my account is blocked and they refuse to acknowledge me or answer my tickets. I have been asking for help for months now. I feel singled out and abused by them halting my add after taking my money and then blocking my account from adds. Again they did not tell me why or how to fix it. I am here to let people know the dark side of twitter. They just want your money and if you have an issue you go under the BUS!

Date of experience: September 11, 2022
Texas
2 reviews
6 helpful votes
Follow Terry L.
Unfollow Terry L.
Share Review
Report Review

Issues here
September 12, 2022

The number of words to be used is limited. This makes a user limited in their description of items one is advertising, this can bring about misleading statements. The platform can be toxic bringing about challenges in relation to mental health due to cyber bullying and fake accounts used to tear down individuals profiles.

Date of experience: September 11, 2022
Colorado
6 reviews
38 helpful votes
Follow Dimitry P.
Unfollow Dimitry P.
Share Review
Report Review

I have reported numerous racial slurs directed at different people on Twitter. But apparently, as long as they are Russian, it's fine. You can laugh about assassination of Russian civilians, post pictures with racial slurs including one account posting a video with Russian POW of Asian descent and calling him "a future slave for West Ukraine", call them names using denigrating racial slurs quite like the n-word or any other slur, but as long as they are from Russia, it "doesn't violate their policies". What a pile of steaming you know what their moderators and their policies are!

A comparison of what happened over last few months: A response to my report of a Twit where a person was expressing their happiness over assassination of Darya Dugina and saying that "it will come for all of you" was that it doesn't violate their policies.

Meanwhile, my post calling someone stupid and dumbass was blocked "on the basis of race ethnicity, etc. - none of them applicable.

Date of experience: September 9, 2022
Florida
2 reviews
4 helpful votes
Follow Papi Y.
Unfollow Papi Y.
Share Review
Report Review

Creativity
September 2, 2022

It's a platform you didn't think you needed and it comes to you and becomes essential not only to experience what you feel and share it, but to maintain communication with the people you get to know through it. It allows you to stay connected to things going on around you that you are not normally aware of because of distance or because it is not happening directly to you. And it is a form of entertainment in a way thanks to the creativity of its users.

Date of experience: August 31, 2022
California
7 reviews
24 helpful votes
Follow Robert S.
Unfollow Robert S.
Share Review
Report Review

Pathetic Censorship
August 27, 2022

I have a truckload of expletives to throw at this dictatorial app! After a couple of nonsensical lockouts for my harmless & completely justified comments, I felt my best course of action was simply to delete them from my life.@&!#%* YOU, Twitter! And your unjust Censorship!

Date of experience: August 27, 2022
Nevada
2 reviews
4 helpful votes
Follow Andy R.
Unfollow Andy R.
Share Review
Report Review

The neanderthals running I mean ruining Twitter are complete hippocrates. This site is a joke you can not even say anything without being scrutinized.

Date of experience: August 26, 2022
GB
1 review
2 helpful votes
Follow Oleg R.
Unfollow Oleg R.
Share Review
Report Review

It lets you choose between email and phone sign up and then forces you to enter a phone no matter which you choose. The allow bull$#*! posts that when you write something against, their system picks up as harassment and suspends your account in case the original poster gets offended. Some staff are reasonable about it and unsuspend your account quickly, while others are manual following $#*!s who keep you locked out until you get lucky for a reasonable reviewer to look at it. When appealing the suspension it sometimes doesn't let you just because. Elon, hurry up and buy it so this $#*! can be prevented.

Date of experience: August 26, 2022
Colorado
2 reviews
3 helpful votes
Follow David D.
Unfollow David D.
Share Review
Report Review

Use extreme caution with Twitter web site. PORNOGRAPHY on there crashes phones. (As popped up without warning) Twitter denies. Reported to FEDERAL GOVERNMENT. HOPE THIS HELPS.

Date of experience: August 10, 2022
GB
7 reviews
8 helpful votes
Follow Matthew P.
Unfollow Matthew P.
Share Review
Report Review

So they say on here you can delete you're account but you can reactivate before 30 days and you're account be the same as what it was when you deleted temporaily well that's a lie as when I went to reactivate before the 30 days where up there was no followers and no body who I followed neither so in the end I just deactivated it completely

Date of experience: July 20, 2022
North Carolina
2 reviews
7 helpful votes
Follow Samuel M.
Unfollow Samuel M.
Share Review
Report Review

Great tool
July 20, 2022

As a whole twitter has been a great additional tool for advertising my business online. Any additional way I can market my business is useful for me, and can potentially bring in more customers. I like being able to share and allow my customers to retweet my advertisements. These can potentially bring more clients, and it's always great to get free marketing.

Date of experience: July 19, 2022
North Carolina
1 review
1 helpful vote
Follow Josiah M.
Unfollow Josiah M.
Share Review
Report Review

AGE
July 19, 2022

Don't get me worng i like twitter but it says you have to be 13 or older i but my birthday june 17 2009 witch means i am 13 year old and it locked me out and i lost everything they need to fix there damn age thing that pissis me off

Date of experience: July 19, 2022