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Twinklens

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.


twinklens.com
KWAI CHEONG, New Territories
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Twinklens Reviews Summary

The company has cultivated a positive reputation for its product quality and timely customer service, with many customers praising the comfort and aesthetic appeal of the contact lenses. Fast shipping and attractive packaging are frequently highlighted as strengths, contributing to overall customer satisfaction. However, there are notable concerns regarding delivery delays, particularly for urgent orders, and inconsistencies in product quality, such as damaged lenses. Additionally, some customers expressed frustration over pricing discrepancies and packaging issues. Overall, while the company excels in product offerings and responsiveness, addressing shipping reliability and quality control could enhance customer experience further.

This summary is generated by AI, based on text from customer reviews

service
44
value
45
shipping
45
returns
31
quality
44
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1,033 reviews

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North Carolina
1 review
0 helpful votes
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Came on time
October 22, 2022

Lots of options in the store, plus your store was recommended for cosplayers who are new and want to be specific character.

Date of experience: October 22, 2022
Florida
1 review
0 helpful votes
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Shopping on the website was so easy and made it fun! My contacts when it came in was great until one of the contacts kept getting dry and felt like a small microfiber was in there and was really irritated. I even cleaned it and put it in the other eye and still felt the same. I'm still trying to make it work b/c they still look really good!

Date of experience: October 22, 2022
Illinois
1 review
0 helpful votes
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Awesome!
October 22, 2022

Customer service experience was exceptional. Everytime I reached out in regards to my order, they responded back fast & was knowledgeable of when my package would be received.

Date of experience: October 22, 2022
Missouri
1 review
0 helpful votes
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Customer Satisfaction
October 22, 2022

My contacts are perfect! Arrived right on time like they said, I'll be getting my contacts lenses from here on out!

Date of experience: October 22, 2022
Indiana
1 review
0 helpful votes
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Cool contacts
October 22, 2022

The site was easy to use and had lots of cool options but my order did take longer than expected

Date of experience: October 22, 2022
Puerto Rico
3 reviews
0 helpful votes
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A great find!
October 22, 2022

Excellent experience finding a place that shipped within weeks to Puerto Rico. I will definitely buy again. They have great quality and great prices.

Date of experience: October 22, 2022
New York
1 review
0 helpful votes
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Bought for Halloween party
October 22, 2022

Colors are deep. Contacts are mostly comfortable (still contacts) and the price was fantastic. Received quickly too.

Date of experience: October 22, 2022
Texas
1 review
0 helpful votes
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Always on time the order
October 22, 2022

It is my second time that I buy and they always give me the best attention, they are the best and their products are of good quality

Date of experience: October 21, 2022
New York
1 review
0 helpful votes
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Beautiful
October 21, 2022

Beautiful product good quality and fast delivery on time

Date of experience: October 20, 2022
Canada
2 reviews
0 helpful votes
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Perfect
October 21, 2022

Fast delivery and the contact are perfect. I love the color and they are comfortable

Date of experience: October 20, 2022
Georgia
1 review
0 helpful votes
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So far so good
October 21, 2022

Easy to shop. I like the product when it arrived. I've been wearing the pure hazel for about a week now. I really like them. At times, I forget that I'm wearing them because they are comfortable.

Date of experience: October 20, 2022
California
2 reviews
3 helpful votes
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Great item, loved it and super fast delivery, great quality lenses

Date of experience: October 20, 2022
New York
1 review
0 helpful votes
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Love it
October 20, 2022

Love the three styles I choose, all fit comfortably. Have to choose which one to wear good Halloween.

Date of experience: October 20, 2022
South Carolina
1 review
1 helpful vote
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Never got my contacts. Waited over 15 days! Dont order from here! They ship internationally but try to make it look like its coming from NJ. SCAM

Twinklens attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 19, 2022
Kansas
2 reviews
0 helpful votes
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White contacts
October 20, 2022

Easy to use website, fast shipping and a great product.

Date of experience: October 19, 2022
Michigan
2 reviews
0 helpful votes
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Fast shipping, quality products
October 19, 2022

Got my order quickly and it was even better quality than expected! 10/10, will buy again.

Date of experience: October 19, 2022
Maryland
1 review
0 helpful votes
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Halloween tricks
October 19, 2022

Hope they get here in time!
No problems ordering. Quick and easy. Doesn't give any shipping time info. Great discounts!
Follow up---- order was quickly delivered without problems. Lens were comfortable, wore them all night! Looked great!
Only problem... white out lens made you completely blind. Wore only 1 lens for party and couldn't drive, but looked extra creepy. Thanks for 2 nights of great looks. Will tell everyone

Date of experience: October 19, 2022
Arizona
1 review
0 helpful votes
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Delivery
October 19, 2022

Very simple and easy and got it quick thank you very much

Date of experience: October 19, 2022
Indiana
1 review
0 helpful votes
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Great buy
October 19, 2022

These are amazing I will be buying more in the future

Date of experience: October 19, 2022
Florida
1 review
0 helpful votes
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Got my stuff
October 19, 2022

Thanks guys i got my stuff it had the wrong address but its fine now

Date of experience: October 18, 2022