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Twinklens

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.


twinklens.com
KWAI CHEONG, New Territories
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Twinklens Reviews Summary

The company has cultivated a positive reputation for its product quality and timely customer service, with many customers praising the comfort and aesthetic appeal of the contact lenses. Fast shipping and attractive packaging are frequently highlighted as strengths, contributing to overall customer satisfaction. However, there are notable concerns regarding delivery delays, particularly for urgent orders, and inconsistencies in product quality, such as damaged lenses. Additionally, some customers expressed frustration over pricing discrepancies and packaging issues. Overall, while the company excels in product offerings and responsiveness, addressing shipping reliability and quality control could enhance customer experience further.

This summary is generated by AI, based on text from customer reviews

service
44
value
45
shipping
45
returns
31
quality
44
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1,032 reviews

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Pennsylvania
1 review
0 helpful votes
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Perfect Color
January 2, 2023

I've been looking for the right color blend for a very long time and these are perfect. I'm ordering today.

Date of experience: January 2, 2023
Minnesota
1 review
0 helpful votes
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Good
January 1, 2023

The look cool and I like them. Hard to put on at first but got the hang of it

Date of experience: December 31, 2022
Virginia
1 review
0 helpful votes
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Review
December 30, 2022

Contacts arrived quickly, would definitely recommend.

Date of experience: December 30, 2022
Uruguay
1 review
0 helpful votes
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Third time is the charm
December 28, 2022

Purchasing my lenses was an adventure to say the least... first parcel was sent to the wrong address and the replacement for it arrived damaged from factory. Third time is the charm they say. I got my new replacement today in perfect condition. Every time something went wrong Twinklens took complete ownership and responsibility. They were always polite despite me getting stressed in the end. I didn't have to pay a single thing, return or stress myself with logistics. All I paid for was my original purchase. They provided with replacements twice and handled the situation spectacularly even when I was starting to become impatient.
We all make mistakes, it's how we handle those mistakes what sets us apart from the rest. This company has some incredible compromise to their customer base.

Date of experience: December 27, 2022
Kentucky
1 review
0 helpful votes
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Beautiful colored lenses
December 28, 2022

I thought I only ordered from their US warehouse stock however I accidentally chose one pair of lenses that were only available from Hong Kong so the shipping took longer than I initially anticipated. However, considering they did come from so far away in the middle of the new age covid impacted Christmas frenzy month of December it was actually pretty quick. They are very soft, flexible and easy to insert as well as remove. I have brown eyes so I was surprised at how well the color shows.

Date of experience: December 27, 2022
Missouri
1 review
0 helpful votes
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Christmas gift
December 24, 2022

Ordered them a week before Christmas and the arrived in time can wait to see how she likes them

Date of experience: December 24, 2022
California
1 review
0 helpful votes
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Your go to for contacts!
December 24, 2022

It's always amazing but a little overwhelming to know which color to choose because there are sooo many colors.

Date of experience: December 24, 2022
Australia
1 review
0 helpful votes
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Love it
December 23, 2022

Ordered before and order again now, will be ordering in the future too

Date of experience: December 22, 2022
Louisiana
1 review
0 helpful votes
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Very satisfied
December 21, 2022

I never received my package went through the postal service for months. Emailed twinklens and like that they mailed me new ones super quick. Love the lens but love my experience even more with them.

Date of experience: December 20, 2022
District of Columbia
1 review
0 helpful votes
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REVIEW
December 21, 2022

I would say that i enjoy the shopping experience with Twinklens, they have a lot of color and even other kinds of styles most company do not offer.

Date of experience: December 20, 2022
Missouri
1 review
0 helpful votes
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Quick response
December 20, 2022

It was a complication with my original order and Twinklens was very fast at resolving my issue and getting my contacts to me in a timely manner.

Date of experience: December 20, 2022
New York
2 reviews
0 helpful votes
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BEST EYE CONTACTS!
December 20, 2022

Twinklens is the best eye contacts retailer worldwide. The site is easy to use and has a wide variety of products to choose from at affordable prices. They're shipped my items for free and I received it fast enough. I will buy again. I highly recommend this website and their products!

Date of experience: December 19, 2022
Georgia
1 review
0 helpful votes
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Thank you
December 19, 2022

They were delivered in good time! And I love the color!

Date of experience: December 19, 2022
Canada
1 review
0 helpful votes
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THE BEST!
December 19, 2022

Been using twinklens for years and I never get disappointed. Thank you! Great product and great quality.

Date of experience: December 18, 2022
Illinois
1 review
0 helpful votes
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Amazing
December 19, 2022

My contacts came super fast! So pretty I love them. And they made sure my order came! I recommend this brand to all my friends

Date of experience: December 18, 2022
Puerto Rico
1 review
0 helpful votes
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Tremendous
December 18, 2022

Great product and great quality. Surpassed my expectations

Date of experience: December 18, 2022
California
1 review
0 helpful votes
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Twinklens Review
December 18, 2022

Although there was a bit of confusion, I've been using contacts from twinklens for little over a year and would always recommend them when people ask me where I get them from.

Date of experience: December 18, 2022
Arizona
1 review
0 helpful votes
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Perfect for a doe eye look!
December 14, 2022

Sometimes a girl just wants to look extra cute and innocent so you know your girl had to try these and they are PERFECT

Date of experience: December 13, 2022
Arizona
1 review
0 helpful votes
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It didn't matter
December 13, 2022

Princess in the product I couldn't wait to get it I finally ordered it but it took forever to get here 16 days but after looking at it I'm very happy and so it didn't matter that it took so long

Date of experience: December 13, 2022
Iowa
1 review
0 helpful votes
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Not the fastest shipping
January 12, 2023

Took awhile to finally get to me, i ordered 3 pairs and only 1 actually works for me. I've bought from them before so I'll keep trying them out.

Date of experience: December 12, 2022