Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Twinklens

Twinklens

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.


twinklens.com
KWAI CHEONG, New Territories
How would you rate Twinklens?
grey stargrey stargrey stargrey stargrey star

Twinklens Reviews Summary

The company has cultivated a positive reputation for its product quality and timely customer service, with many customers praising the comfort and aesthetic appeal of the contact lenses. Fast shipping and attractive packaging are frequently highlighted as strengths, contributing to overall customer satisfaction. However, there are notable concerns regarding delivery delays, particularly for urgent orders, and inconsistencies in product quality, such as damaged lenses. Additionally, some customers expressed frustration over pricing discrepancies and packaging issues. Overall, while the company excels in product offerings and responsiveness, addressing shipping reliability and quality control could enhance customer experience further.

This summary is generated by AI, based on text from customer reviews

service
44
value
45
shipping
45
returns
31
quality
44
This company does not typically respond to reviews

Instant Feedback

1,032 reviews

We monitor reviews for authenticity

Nevada
1 review
0 helpful votes
Follow elizabeth Y.
Unfollow elizabeth Y.
Share Review
Report Review

Love it!
January 27, 2023

Love the quality, such quick delivery, packaged well

Date of experience: January 26, 2023
Maryland
1 review
0 helpful votes
Follow Light I.
Unfollow Light I.
Share Review
Report Review

Lenses are always fire
January 25, 2023

Experience is usually great both ordering and shipping

Date of experience: January 25, 2023
Texas
1 review
0 helpful votes
Follow Kaci A.
Unfollow Kaci A.
Share Review
Report Review

5 stars
January 24, 2023

Great product will order again in future also fast shipping

Date of experience: January 24, 2023
Canada
1 review
1 helpful vote
Follow Gavin O.
Unfollow Gavin O.
Share Review
Report Review

Great website
January 21, 2023

The delivery process takes a couple weeks to ship from China to Canada, but it's worth it. You can always choose express shipping if you'd like a quicker experience. The contacts I've gotten have all made me feel slightly more confident. I enjoy attention so I like when people look at my eyes directly to see the contacts.

Date of experience: January 21, 2023
New York
1 review
0 helpful votes
Follow Jason L.
Unfollow Jason L.
Share Review
Report Review

Delivery and shopping experience
January 21, 2023

Delivery was fast and website was easy to navigate will shop again only problem was trying to put on sclera contacts but haven't reached out to customer service yet for instructions

Date of experience: January 20, 2023
Montana
1 review
0 helpful votes
Follow Olivia P.
Unfollow Olivia P.
Share Review
Report Review

Great place for contacts!
January 20, 2023

I've used this site for a while. The contacts are great quality and are super cheap! It's nice for people who don't have much money but want to get contacts for cosplays and such! I recommend everyone this site! The shipping is super fast and nice!

Date of experience: January 19, 2023
Belgium
1 review
0 helpful votes
Follow Julia H.
Unfollow Julia H.
Share Review
Report Review

Delayed APO shipping
January 18, 2023

I had originally ordered some contacts in Oct for Halloween. Those never arrived, Jan comes around and I email customer support. They asked if I wanted another set mailed asap. They arrived a week later. Shipping to APO can be complicated so I understand but customer service was great.

Date of experience: January 18, 2023
New York
1 review
0 helpful votes
Follow Marlene T.
Unfollow Marlene T.
Share Review
Report Review

Love the website
January 14, 2023

Great experience love it. Would recommend to my family and friends.

Date of experience: January 14, 2023
Puerto Rico
1 review
0 helpful votes
Follow Vanellys W.
Unfollow Vanellys W.
Share Review
Report Review

Good item
January 14, 2023

Reasonable arrival. Item looks as expected. Fast checkout.

Date of experience: January 14, 2023
Canada
1 review
0 helpful votes
Follow Azrael S.
Unfollow Azrael S.
Share Review
Report Review

Very nice!
January 12, 2023

They are my first pair of Sclera lenses. They're good quality and look accurate to the photo!
The tracking information was a bit confusing, but they shipped and arrived quickly. Would recommend^-^

Date of experience: January 12, 2023
VE
1 review
0 helpful votes
Follow Naomí F.
Unfollow Naomí F.
Share Review
Report Review

Kind and fast customer support!
January 10, 2023

They had no problem replying to my questions and inquiries through email and we had no further problems with payment or delivery. Recommended :)

Date of experience: January 10, 2023
New Zealand
1 review
0 helpful votes
Follow Nandi V.
Unfollow Nandi V.
Share Review
Report Review

Okay
February 9, 2023

The lens came on time and with a little gift. Shopping from site was very easy however the lens did not suit me. It did not look natural

Date of experience: January 10, 2023
Pennsylvania
1 review
0 helpful votes
Follow Lauren M.
Unfollow Lauren M.
Share Review
Report Review

Absolutely love them!
January 10, 2023

I ordered three pairs for $36 during a sale, and I love all three! The pink pair are my favorite by far

Date of experience: January 10, 2023
Puerto Rico
1 review
0 helpful votes
Follow Felix F.
Unfollow Felix F.
Share Review
Report Review

Great Eyes!
January 10, 2023

It was an awesome experience and high quality product. Definitely gonna get more!

Date of experience: January 9, 2023
Washington
1 review
0 helpful votes
Follow hannah R.
Unfollow hannah R.
Share Review
Report Review

Fast shipping
January 7, 2023

Quality is great and very breathable, dont waste money spending it on other brands ttdeye

Date of experience: January 6, 2023
California
1 review
0 helpful votes
Follow Jamie G.
Unfollow Jamie G.
Share Review
Report Review

Creepy Contacts
January 6, 2023

I bought these for my daughter and after the initial frustration of trying to get them in she was very pleased. She looks like her eyes are completely black until you're up close and then you see the lavender and black circles.

Date of experience: January 6, 2023
Texas
1 review
0 helpful votes
Follow Barney X.
Unfollow Barney X.
Share Review
Report Review

AWESOME!
January 6, 2023

Awesome inventory to choose from- SO MANY different colors, shades, fun dress-up options and costume options.

Fast shipping. Great prices. All around 10/10 and y'all will be getting more business from me

Date of experience: January 5, 2023
Oklahoma
1 review
0 helpful votes
Follow Lindsay W.
Unfollow Lindsay W.
Share Review
Report Review

The best
January 5, 2023

I ordered this and just checked out and forgot that my old address was still on the shipping. I sent one message with the correct shipping address and they immediately fixed it for me.

Date of experience: January 5, 2023
New York
1 review
0 helpful votes
Follow barbara N.
Unfollow barbara N.
Share Review
Report Review

Shipping took too long
January 4, 2023

Great shopping experience however the shipping was too long.

Date of experience: January 4, 2023
Pennsylvania
1 review
0 helpful votes
Follow Guia B.
Unfollow Guia B.
Share Review
Report Review

Great contact lenses
January 3, 2023

They look so nice on me. Will definitely shop here again. Thanks!

Date of experience: January 3, 2023