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Twinklens

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.


twinklens.com
KWAI CHEONG, New Territories
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Twinklens Reviews Summary

The company has cultivated a positive reputation for its product quality and timely customer service, with many customers praising the comfort and aesthetic appeal of the contact lenses. Fast shipping and attractive packaging are frequently highlighted as strengths, contributing to overall customer satisfaction. However, there are notable concerns regarding delivery delays, particularly for urgent orders, and inconsistencies in product quality, such as damaged lenses. Additionally, some customers expressed frustration over pricing discrepancies and packaging issues. Overall, while the company excels in product offerings and responsiveness, addressing shipping reliability and quality control could enhance customer experience further.

This summary is generated by AI, based on text from customer reviews

service
44
value
45
shipping
45
returns
31
quality
44
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1,033 reviews

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Michigan
1 review
0 helpful votes
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Shipped fast
November 6, 2023

Awesome contacts! They're very cute and I enjoyed wearing them for Halloween!

Date of experience: November 6, 2023
Arizona
1 review
0 helpful votes
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I wore the white and black contacts once on halloween night then the next day i went to try to put them in again and they ripped.

Date of experience: November 5, 2023
Texas
1 review
0 helpful votes
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Confy
November 6, 2023

Contacts looked great, considering I have dark eyes. They felt as if I didn't have anything on, super comfortable. Will definitely be buying other colors!

Date of experience: November 5, 2023
Missouri
1 review
0 helpful votes
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Awesome!
November 6, 2023

The package for my contacts came right on time no complaints here!

Date of experience: November 5, 2023
Arizona
1 review
0 helpful votes
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Forever!
November 12, 2023
Updated review

I still have yet to receive my package. It has been almost a month since I placed my order. I never had problems with previous times I've ordered from them but this time…. I probably will not order from them again.

Date of experience: November 5, 2023

Quick easy and frustrationless
October 8, 2023
Previous review

Quick easy and frustrationless

Date of experience: October 8, 2023
Indiana
2 reviews
0 helpful votes
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Quick great service
November 5, 2023

Professional from every angle of service. Very surprised and happy!

Date of experience: November 5, 2023
Oregon
1 review
0 helpful votes
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Had no problem ordering the lenses and getting them shipped quickly to my house. My only issue is I felt them scratching and completely drying my eyes out as soon as they were in. I toughed through the night pouring tons of artificial tears in my eyes, and when I finally took them out I could tell they were very raw. The pain lasted for about 2 days before it stopped feeling like I had sand or hair in my eyes. I'd love to recommend them, but didn't have the best first experience.

Date of experience: November 5, 2023
Canada
1 review
0 helpful votes
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Came when expected.
November 5, 2023

Ordering was easy. Delivery was as expected. The package came in good condition. I didn't open it as i had ordered it for a friend so idk about the products themselves.

Date of experience: November 5, 2023
Indiana
1 review
0 helpful votes
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Sweet
November 5, 2023

Totally satisfied. Other than not realizing how long shipping takes. I'm so stoked

Date of experience: November 5, 2023
Texas
1 review
0 helpful votes
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Great
November 5, 2023

It arrived in time and everything was fact paced!.

Date of experience: November 4, 2023
Canada
1 review
0 helpful votes
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Waste of money
November 29, 2023

I ordered contacts for Halloween. Tried them on and I couldn't see. The white contacts did not have a clear area for my pupils. I was not able to wear them for my parry, which was a huge disappointment. Waste of money. I did not have time to look for another pair elsewhere.

Twinklens attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 4, 2023
California
1 review
0 helpful votes
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Sasuke contact lenses
November 4, 2023

I like it, very comfortable!thank you for fast delivery

Date of experience: November 4, 2023
Puerto Rico
1 review
0 helpful votes
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A+++ service!
November 4, 2023

Fast shipping and good quality! This is the second time that I order.

Date of experience: November 4, 2023
West Virginia
1 review
0 helpful votes
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The color and contact itself was wearable and comfortable but I couldn't see through them to actually wear them long enough for my purpose of buying them [Halloween], I ordered them size (0.0). I wouldn't say they are a waste of money but the Blackout Lenses need to be more visual.

Twinklens attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 4, 2023
Washington
1 review
0 helpful votes
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My favorite brand!
November 11, 2023

I love the color and quality of these contacts, received a lot of compliments.

Date of experience: November 3, 2023
Washington
2 reviews
0 helpful votes
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Awesome
November 3, 2023

They fit great, I was very pleased when they arrived

Date of experience: November 3, 2023
Indiana
1 review
0 helpful votes
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A little late
November 3, 2023

They were a little late, but the colors were stunning

Date of experience: November 3, 2023
Colorado
1 review
0 helpful votes
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Amazing!
November 3, 2023

Never used contacts before these are amazing and easy to put in I had no issues at all! Was very pleased!

Date of experience: November 3, 2023
Nevada
1 review
0 helpful votes
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I got compliments all night. Very comfortable too. I will purchase from again

Date of experience: November 1, 2023
Alabama
1 review
0 helpful votes
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My eyes…
November 1, 2023

Girl i really don't know what else to say. I liked the way they looked on me.

Date of experience: November 1, 2023