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Twinklens

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.


twinklens.com
KWAI CHEONG, New Territories
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Twinklens Reviews Summary

The company has cultivated a positive reputation for its product quality and timely customer service, with many customers praising the comfort and aesthetic appeal of the contact lenses. Fast shipping and attractive packaging are frequently highlighted as strengths, contributing to overall customer satisfaction. However, there are notable concerns regarding delivery delays, particularly for urgent orders, and inconsistencies in product quality, such as damaged lenses. Additionally, some customers expressed frustration over pricing discrepancies and packaging issues. Overall, while the company excels in product offerings and responsiveness, addressing shipping reliability and quality control could enhance customer experience further.

This summary is generated by AI, based on text from customer reviews

service
44
value
45
shipping
45
returns
31
quality
44
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1,033 reviews

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California
1 review
0 helpful votes
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Comfort
October 22, 2024

This experience was better this time around. A couple of years ago I was missing part my order and was told it was on its way and still never received it.

Date of experience: October 10, 2024
Canada
1 review
0 helpful votes
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Haven't tried
October 22, 2024

Very quick i bought them for my wife. She hasn't tried them pick and scroll through

Date of experience: October 8, 2024
California
1 review
0 helpful votes
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I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Date of experience: October 7, 2024
Mississippi
1 review
0 helpful votes
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Love them!
October 15, 2024

I've always ordered from here and they never disappoint! Thank you!

Date of experience: October 5, 2024
North Carolina
1 review
0 helpful votes
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Second Time Buying
October 14, 2024

Easy to find contacts. I'd recommend a filter to be able to find contacts with and without power easier

Date of experience: October 4, 2024
New Zealand
1 review
0 helpful votes
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Surprisingly good
October 14, 2024

The contacts I ordered were shipped nearly immediately and only took a week to arrive. The materials used in them are extremely comfortable as well as breathable, no foreign body feeling at the end of the day and very easy to insert and remove.

Date of experience: October 3, 2024
Colorado
1 review
0 helpful votes
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Amazing
October 10, 2024

Got my order after about 10 days. Contacts are beautiful, love the brown/Grey and the black ones. Good quality as always, doesn't make my eyes angry

Date of experience: September 30, 2024
Puerto Rico
1 review
0 helpful votes
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Fast shipping
October 9, 2024

I was looking for some contacts for a costume and came upon this site. I ordered and got my package so fast. They are exactly as described.

Date of experience: September 28, 2024
Canada
1 review
0 helpful votes
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Wow. Just wow
October 5, 2024

Great. May be ordering more. Loved the fact that i got a couple of extra containers, and love the travel kit. Would love to get some more of them

Date of experience: September 25, 2024
Ohio
1 review
0 helpful votes
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I haven't tried it yet.
October 5, 2024

Product arrived in timely fashion. Have not tried product yet cannot verify if it's good or not. You wanted to review now you have one.

Date of experience: September 25, 2024
Canada
1 review
0 helpful votes
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Decent contacts
October 3, 2024

Contacts are here, exactly as ordered, with extra cases in tow! The colours are exactly what I was looking for, three out of four pair were perfect.

The sizing on the Sclera isn't great, won't be able to wear them as the fit isn't right, so theres a constant air bubble. Not sure what can be done about that. I am an experienced user if them (just never from this site) I've tried everything I can think of to try to get rid of the bubble, but the fit just isn't there.

The tracking process was a little rough, but again, they got here in decent time, so I won't complain about that.

Date of experience: September 23, 2024
Washington
1 review
0 helpful votes
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Broken two times.
October 3, 2024

I bought a pair of contacts, and they arrived ripped and torn. As soon as I reported it, I did get a replacement very quickly! Although, when the replacement came, it was also ripped. Again. I've read good reviews on this brand; I'm sad to only have a bad experience.

Date of experience: September 22, 2024
South Carolina
1 review
0 helpful votes
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Best Quality Lenses
October 1, 2024

My 4th time ordering from TwinkLens and they're, so far, better than Vampfangs with their prices, customer services and monthly discounts. I recommend this company for all your go-to needs when it comes to any kind of contact lenses weather buying singular or in pairs. Shop, twinklens!

Date of experience: September 21, 2024
Florida
1 review
0 helpful votes
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Good love it
September 25, 2024

We love you l&R keep up the goo made it to me so I'm happy all get some more

Date of experience: September 15, 2024
Illinois
1 review
0 helpful votes
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Amazinggg
September 18, 2024

I love these contacts so pretty and came in pretty quick will buy again! :)

Date of experience: September 8, 2024
Texas
1 review
0 helpful votes
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Good product, but
September 18, 2024

Purchased a birthday gift for a friend and they loved the contacts, packaging etc. Our only issue was there was no tracking provided with my order even though it was said there would be. I was even emailed a link to track the order, but with no tracking number provided it didn't work and it wasn't available on the site either. Overall a good experience but I hope if other people are having this issue as well it will be fixed

Date of experience: September 7, 2024
Illinois
1 review
0 helpful votes
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Awsome product!
September 9, 2024

Looks exactly like it does in pictures. Easy to apply, comfortable and makes my eyes really pop! I most definitely will buy more in the near future.

Date of experience: August 30, 2024
Colorado
2 reviews
0 helpful votes
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Review
September 6, 2024

Fast shipping easy to navigate the site the prices were great

Date of experience: August 27, 2024
Australia
1 review
0 helpful votes
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Unfortunately will be returning because I found the 22mms are too big for my eyes and don't sit correctly

Date of experience: August 17, 2024
California
2 reviews
0 helpful votes
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Detail oriented product visuals
August 26, 2024

Well cared for, represented and superior quality product. Made a dream come true and money well spent!

Date of experience: August 16, 2024