Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TTDeye

TTDeye

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate TTDeye?
grey stargrey stargrey stargrey stargrey star

TTDeye Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the vibrant color options and affordability of the contact lenses. However, a significant number of reviews highlight serious concerns regarding product quality, including discomfort and health risks associated with the lenses. Many customers report issues with order fulfillment, including incorrect prescriptions, delayed shipments, and inadequate customer service responses, often leading to frustration. The lack of effective communication and support during disputes, particularly regarding refunds, has negatively impacted the company's reputation, suggesting a need for improvements in customer service and product reliability.

This summary is generated by AI, based on text from customer reviews

service
138
value
125
shipping
138
returns
104
quality
124
This company does not typically respond to reviews

We monitor reviews for authenticity

South Carolina
1 review
1 helpful vote
Follow christine a.
Unfollow christine a.
Share Review
Report Review

BURNS
September 30, 2021

My eyes are absolutely burning and the spot for the pupil is far too large making the real color so obvious. I used to not have this problem with their contacts but now i hate them. My eyes get so red and watery

Date of experience: September 30, 2021
Texas
1 review
1 helpful vote
Follow Joann S.
Unfollow Joann S.
Share Review
Report Review

I really fell in love with packaging and with cases. It does take about 10 days to receive. I am definitely ordering again... so happy with the products.

Date of experience: September 24, 2021
California
1 review
2 helpful votes
Follow Adrienne F.
Unfollow Adrienne F.
Share Review
Report Review

Please beware! I will Never order from this company again. Shipping takes forever because it's not US based. Descriptions on their products are not clear whn order prescription contacts. Whn my package finally arrived it was incorrect. I spent $59.20 on the products and to return unopened products for correct ones I paid $17. I have my tracking info but USPS only tracks up until it reaches customs. The customer service is terribly delayed and I've sent several emails and haven't received a response besides the one email telling me they don't have my return. I was shut down after that! I either want my money back or the correct product shipped. That's all! Save your money and shop close to home. $76 out of pocket Order# ******* I recommend Irisbeauty

Date of experience: September 19, 2021
California
2 reviews
1 helpful vote
Follow Brianne I.
Unfollow Brianne I.
Share Review
Report Review

Great Prices
September 15, 2021

Just received my first pair of prescription colored contact lenses and so far im not disappointed. Great prices. Lens are comfortable and soft on my eyes. Will recommend this website to all. I do wish shipping was faster. Thats the only negative flaw from me. Other than that, Im about to make my second purchase from TTDEYE.COM right now.

Date of experience: September 14, 2021
Virginia
1 review
1 helpful vote
Follow Liah H.
Unfollow Liah H.
Share Review
Report Review

I think I may be regretting this…
September 10, 2021

I purchased my order during the buy 2 get 1 free sale. That was on August 26, now on this app I have called Shop to track every order I make says that it's in Memphis. But it's been there for 5 days now…. Plus it keeps changing saying "it's in transit, arriving on time" or "in transit, arriving late". I look at the tracking literally almost every hour to see if it left but it hasn't. The email from TTDEYE also says that it takes 10-20 days for a package to be delivered. It's day 15. I stay in Louisiana so Memphis is seriously not that far. I even researched the distribution center it's at……TERRIBLE. If I don't receive my package by the 20th day, I'm sending an email about a refund because these type of carriers for packages is ridiculous. TTDEYE should use DHL, FEDEX, or even UPS. I've never heard of 4PX in my life.

Date of experience: September 10, 2021
California
2 reviews
2 helpful votes
Follow Cic C.
Unfollow Cic C.
Share Review
Report Review

This company has horrible customer service. All their correspondence is in another language and I've heard people complain about it and they still haven't made any changes. I've complained about I was ignored. The wait time for the contacts is extremely long almost a month. I am not sure if it's worth the stress of buying from this company just because they have cheap contacts. Sometimes you get what you pay for.

Date of experience: September 7, 2021
Illinois
2 reviews
0 helpful votes
Follow Sherry G.
Unfollow Sherry G.
Share Review
Report Review

Too Cloudy
August 24, 2021

My contact lens were very beautiful but I could keep them for more than hour. They where too cloudy too see out of and I order non-Rx! They must of been prescription! I want a refund!

Date of experience: August 24, 2021
Colorado
1 review
0 helpful votes
Follow Arianna M.
Unfollow Arianna M.
Share Review
Report Review

Never received my package
July 28, 2021

I would never order from here again! Tracking is very complicated it states that my package was delivered July 27th at 7:18am, my mail doesn't even run that early! And when I emailed them to get answers they stated it was delivered the same day at 3:16pm and they're making me check with local post office or neighbors to make sure it was delivered to the right address! So basically me putting the RIGHT address that they claim they delivered it to doesn't even matter. If it was delivered to a local post office that should be in the tracking information! I have to go through to much to receive my package or a refund for these items I purchased which aren't cheap at all! I am very stressed out I feel like I waisted my time and money with this company very unsatisfied! I would give 0 stars if it was an option

Date of experience: July 28, 2021
New York
1 review
1 helpful vote
Follow Roxana M.
Unfollow Roxana M.
Share Review
Report Review

Lost
July 23, 2021

I was tracking my lenses and says the lenses was delivered but i never received it. I want to know what can i do? In the image says delivered but don't say the address and nothing else

Date of experience: July 23, 2021
Germany
1 review
0 helpful votes
Follow Deborah B.
Unfollow Deborah B.
Share Review
Report Review

If I could I wouldn't even give a star at all. It took me 2 weeks to receive it and it was a struggle to get them. I'm a professional contact lenses wearer and these lenses were extremely uncomfortable, I tried everything but it didn't work. I couldn't even have them on for 1h. To bad.

Date of experience: July 10, 2021
New York
1 review
1 helpful vote
Follow stephanie m.
Unfollow stephanie m.
Share Review
Report Review

These are the only contacts that didn't move around in my eyes or didn't irritate them at all they're really soft and are barely noticeable, will definitely purchase again!

Date of experience: June 11, 2021
Belgium
1 review
1 helpful vote
Follow Anon A.
Unfollow Anon A.
Share Review
Report Review

Ordered lenses with color, received ones that barely had any color and did not stay into my eye, were very painful. These were obviously a defective pair of lenses. I contacted them, they said they would send me a new pair if I cut them in half. I did this and sent a picture. They claimed these were not their lenses (because they didn't match their pictures) and they wouldn't send me a new pair. Ironic, since it was a defective pair of lenses and the whole point was that they probably didn't look like their pictures BECAUSE they were defective. Money gone.

Date of experience: June 8, 2021
Washington
1 review
1 helpful vote
Follow Veronica A.
Unfollow Veronica A.
Share Review
Report Review

I bought 3 pairs
June 5, 2021

I bought 3 pairs, gray, glacier brown and gold
You do not see them, very blurry even I put 1.75 grad. Glacier brown you can see them cause they are thicker but they look very weird. I wanted to return them but you don't suppose to open them... how do you how they supposed to Look like if you don't open them stupid! Do not buy this $#*!!

Date of experience: June 4, 2021
Virginia
1 review
0 helpful votes
Follow bob l.
Unfollow bob l.
Share Review
Report Review

I ordered these impulsively without doing research first and I emailed asking if i could cancel my order. They said not until i receive it. I received them and now i want to return them and get refunded $30 they have not answered my emails. I have emailed 3 times. I want my money back! Pls

Date of experience: May 26, 2021
Texas
1 review
8 helpful votes
Follow Kimberlyn B.
Unfollow Kimberlyn B.
Share Review
Report Review

Terrible Customer Service and company lied about replacing wrong lenses if I paid shipping and handling, but has yet to send the replacements. I am currently looking into filing a lawsuit for theft.

This was my first time ordering color contacts, so I made a large order at the beginning of November, thinking it would come soon; it did not and arrived a couple of days before Christmas. I followed the guidelines for preparing the contacts and wore Edge Brown to a wedding over the Christmas holidays but noticed they started to slide around significantly. The same with another pair, so I contacted customer service, who stated I probably tore them. I made another order, but new pair of Edge Brown still slid around to my surprise. It turns out the Base curve was not correct in any of my contacts.

Customer service tried to have me wear the contacts longer to see if that worked; then when the time had passed they said too much time had passed to refund. Then when I pointed out that I have been contacting them since the beginning, they offered to replace the contacts if I paid $20 shipping and handling. When I did, I still did not receive the contacts. They keep sending emails asking about which contacts don't fit, which I want to be replaced and to cut up the once the ones that don't fit before they send new ones. However, in these emails as well, they identify that they do not have my particular base curve of 8.4 and don't want to replace any contacts I can not use. Nor are they willing to refund me my money.

Ultimately they have gotten my money for the contacts I cannot wear, received extra money for shipping and handling of contacts they do not intend on shipping and want me to cut up the contacts I have in my possession and have paid them for already.

Contacts moving
Date of experience: May 24, 2021
GB
1 review
1 helpful vote
Follow Anaria Z.
Unfollow Anaria Z.
Share Review
Report Review

Don't go near them. If they get their hands on your details you will NEVER get rid of them. No matter how many times you unsubscribe from them spamming you or how many times you email them to stop using your data they will just keep spamming you.

Date of experience: May 20, 2021
Indiana
1 review
0 helpful votes
Follow Kentasha G.
Unfollow Kentasha G.
Share Review
Report Review

If I had known what I know now I would've never bought from this company what a waste of time thinking I was going to have contacts was better off using that money and went to my corner store and got them never again been patient enough smh

Date of experience: April 29, 2021
TTD E. TTDeye Rep
over a year old

Hi,

First of all, we sincerely apologize to you for any inconvenience that brought to you.

Regarding the shipping time, it varies with the destination countries but it usually takes 10-20 days to most countries. However, sometimes, it may take longer than 20 days due to some unexpected and uncontrollable factors, such as fewer flights. Customs clearance delay, bad weather, etc, especially the COVID-19 influence. Hope to get your understanding.

In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating us with your order number here or emailing [email protected]? We will help you with this.

Again, we are extremely apologetic for what you have experienced and sincerely hope to serve you better in the future.

Best wishes!

Oregon
1 review
1 helpful vote
Follow Hieu L.
Unfollow Hieu L.
Share Review
Report Review

The shipping was pretty fast, and they arrived with a cute lens case with a suction thing and tweezers, as well as a mirror! They're VERY comfortable to wear. Definitely would recommend them!

Date of experience: April 22, 2021
California
1 review
2 helpful votes
Follow Kimberly C.
Unfollow Kimberly C.
Share Review
Report Review

Preferably 0 stars
April 22, 2021

Contact Lenses are not the same as advertisement!
Don't waste your money!
I ordered 2 different colored pairs and they're so dark in person and online they're nice and and very bright. False false advertisement and to finish it off one of my contact lenses didn't come with its pair.

Date of experience: April 21, 2021
TTD E. TTDeye Rep
over a year old

Hi,

Thank you for taking time to write to us on how our product does not meet up with your expectations.

Please be informed that the contact color shows different on eyes because eye color can influence it. And it also can be influenced by lights, camera lens filters, background color, etc.

Regarding the unmatched pair, would you mind emailing us your order number and a clear pic of the contacts to [email protected]? So we can assist to solve this issue for you.

Last but not the least, we are extremely apologetic for what you have experienced and appreciate all your understanding.

Minnesota
1 review
2 helpful votes
Follow Lorena A.
Unfollow Lorena A.
Share Review
Report Review

I love how natural these look. My only issue was they ran "smaller" on my pupils, maybe because I have larger than normal ones. Otherwise I'm pleased with them. They came in the cutest box and I appreciate the gifts included.

Date of experience: April 19, 2021

From the business

TTDeye Colored Contact Lenses! Wide Selection of Colors, Prescription and Categories! Cheap and High Coloring Index! 100% Authorized! Worldwide Free Shipping!