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TTDeye

2.6

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TTDeye Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the vibrant color options and affordability of the contact lenses. However, a significant number of reviews highlight serious concerns regarding product quality, including discomfort and health risks associated with the lenses. Many customers report issues with order fulfillment, including incorrect prescriptions, delayed shipments, and inadequate customer service responses, often leading to frustration. The lack of effective communication and support during disputes, particularly regarding refunds, has negatively impacted the company's reputation, suggesting a need for improvements in customer service and product reliability.

This summary is generated by AI, based on text from customer reviews

service
138
value
125
shipping
138
returns
104
quality
124
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Ghana
2 reviews
0 helpful votes
Follow Akuoko D.
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Nice products
August 5, 2022

Wow wow wow...
I have been in search for a contact lens but when ever I get my hand in one is not to my likeness but the one I bought for TTDEYE is the best ever in my collection.

Date of experience: August 5, 2022
Washington
1 review
0 helpful votes
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These were the worst contacts I've ever worn
August 2, 2022

I've had contacts for 11 years, and these are the most uncomfortable contacts I've ever worn. They make your eyes ache and feel scratchy. There color is low coverage. I have light blue eyes, and they were still clearly visible with both the flowery purple and HD black. The color also wasn't where my iris was. It went around it.

Date of experience: August 2, 2022
Wisconsin
1 review
0 helpful votes
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Here's my experience:
I've ordered from this place a total of 4 times. The very first two times were a while back but it went smoothly and the contacts were great! The only issues I had with was the packaging: they'd add cute stationary items along with the order but the face glitter that comes with it would always break causing it to go everywhere in the box.
The very last and recent orders didn't go as smoothly. The second to last order that I bought took more than a month to get to me. My sister who had ordered a pair of contacts after me had already received hers, so I contacted customer service... the lady who helped me out was sympathetic and very professional, she got me my package within the next day.
However I won't be shopping here anymore due to the most recent purchase. I had ordered one pair of contacts and waited AGAIN FOR PAST A MONTH; I'd check the tracking but it'd always say that my order was received at the parcel, nothing else... so once again I contacted customer service. They got to me the next day and said that the reason that I haven't gotten any tracking info or my package in general is because THE COLOR WAS SOLD OUT! So I waited A WHOLE MONTH for basically nothing and they never thought about notifying me about this issue witch gave me the impression that this mightve been a scam. I kept my cool and compromised with them; they told me to choose a different color with no charge. And yet I'm still awaiting for my package to arrive. I'd recommend finding contacts elsewhere for the risk and sake of your time.

Date of experience: July 21, 2022
Nepal
3 reviews
0 helpful votes
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I got contact lenses from ttdeye, really soft and high quality. This website is especially for online shopping where contact lenses can be found easily and can be purchased at affordable prices. The coutomer service here is also very fast and good. You can also buy good, soft and high quality contact lenses in different colors and designs from ttdeye.

Date of experience: July 19, 2022
Nevada
1 review
2 helpful votes
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Do not buy
July 19, 2022

I ordered 3 packs. 1st pair did not change my eyes at all. 2nd pair made me look like an alien by the eyes. They would not credit or exchange them, because I opened them up. How can u know what they will look like if u don't open them. $50 gone.

Date of experience: July 19, 2022
Kenya
3 reviews
0 helpful votes
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Best ever
July 20, 2022

This is definitely the best place to get colored contacts. I ordered some with perceptions by mistake. I reached out their customer service email and truly they are efficient in responding back. I recommend it to everyone.

Date of experience: July 19, 2022
Peru
1 review
0 helpful votes
Follow Borlyn D.
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This site is very good I bought some contact lenses on this website and seriously the quality of the product is good and what is better is that the shipping is fast, also the customer service is very good, now I am very happy with it my new glasses, I look much better and very confident.

Date of experience: July 19, 2022
Israel
16 reviews
1 helpful vote
Follow Natan S.
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TTDeye is very good service to buy contact lenses brand for the gift or for own using.
The site provide trust and quality products. Easy to search product and very good prices.
Free shipping and good customer support. I highly recommend this site.

Date of experience: July 19, 2022
Morocco
1 review
1 helpful vote
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Fascinating!
July 19, 2022

One of the best companies I have ever dealt with, they made them so comfortable to wear. Before dealing with them I was really struggling!

Date of experience: July 19, 2022
Kenya
1 review
1 helpful vote
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Highly recommend!
July 19, 2022

The shipping was so fast especially considering that the contacts come from China. I ordered the queen chocolate lenses to achieve a light brown look. These lenses far exceeded my expectations. They are super natural like even I can't tell they're really contacts. I highly recommend!

Date of experience: July 19, 2022
California
1 review
1 helpful vote
Follow Valerie C.
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I was looking to order a pair of cosplay lenses for a convention and paid for expedited shipping. The next day I was contacted by customer support to let me know the lenses I'd ordered went out of stock. They offered to switch the lenses out for another pair of my choice off their website without having to pay the price difference. It was tempting, but it wouldn't arrive in time for the convention anyway, so I requested for a refund. Customer support was extremely pushy and kept trying to convince me to change my mind, offering discount codes and once again offering to switch the lenses. I shouldn't have to fight to get my money back from a company who appears to be using the "bait and switch" scam, as another review mentioned.

Date of experience: July 16, 2022
Switzerland
1 review
0 helpful votes
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After 38 days finally got my 11 pairs of contacts. Most of them beautiful colors and great effects on my dark brown eyes.
BUT! In only few minutes time my eyes get very heavy, tired, swollen, totally red and the sight is absolutely blurred.
What a pitty! The colors and pixelation would be great. But all in all i cannot recommend these contacts. They are not worth the money.

Date of experience: June 21, 2022
Indiana
1 review
0 helpful votes
Follow Candace F.
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I have yet to receive ordered product! I suggest you shop with a different company. They took my money and did NOT ship my product, sent me what they had in stock and and

Date of experience: June 18, 2022
Utah
1 review
0 helpful votes
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Amazing customer service
June 11, 2022

This is definitely THE place to get colored contacts. As someone with dark brown eyes I think that they look very natural. I just bought several pairs for upcoming cosplays and, being the dumbass I am I ordered some with perceptions by mistake. I reached out to the customer service email and they were so quick to respond and fix the problem, no questions asked. Definitely recommend!

Date of experience: June 10, 2022
Ohio
1 review
0 helpful votes
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I ordered contacts about a year ago from them. They worked great while I had them so I wanted to get more for my cosplay. I had a last-minute convention to go to, so I rush ordered them. They never showed up. So I placed another order like an idiot. I canceled both and am waiting on them to return my money. I highly doubt I will get my money back so save yourself the expense and go somewhere else.

Date of experience: June 8, 2022
Louisiana
1 review
1 helpful vote
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Rip off
June 3, 2022

Received the contacts. Purchased 2 separate pairs. They would not stay in my eyes at all. Looked at the expiration date one showed 2018 the other 2021. I wouldn't recommend them at all if I could give 0 stars I would

Date of experience: June 3, 2022
Florida
1 review
2 helpful votes
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Order not found
May 6, 2022

I placed an order on April 14,2022. When tried to search it for tracking, I was never given a tracking number or a confirmation number so what ever I put in, it says order not found. Sent them an email. No response. Never again!

Date of experience: May 6, 2022
Illinois
1 review
0 helpful votes
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Worst company
April 29, 2022

It is the worst company to but lenses from, first of all i did not get my items, they wanted me to go through lot of hazzles to find, which i fmdid whatever i could to find my parcel then customer service is very very poor, after lot of follow up around 20 days after theydecided to resend my shipment, also promised me to give 10% doscount coupon which againthey gave after numerous follow up, so ultimately after 2 months i recieved my items, inbetween i tried the other lenses figured out its difficult to use in for a first time user, so decided to return so first they said you can return but you gotta ship it to china woth tracable tracking which they never gave, they give you the shipping numbeg to track from china, also for refund they want the customer to bear shipping charges then ultimately when i was ready to return after that too they said you cannot since its fulfilled twoce ultimately this stress is not worth it specially when you are not even tried lenses before

Date of experience: April 28, 2022
Wisconsin
1 review
0 helpful votes
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Never Recieved Order
April 22, 2022

It's been a month since I last ordered, I contacted customer support off of their site and never received a response. Checked spam and the only thing that I have is the confirmation number and a bunch of emails about offers. I can check the order status still and it still says processing so I don't know what to really take from this. I'm never ordering or buying contacts from here again.

Date of experience: April 21, 2022
Missouri
1 review
3 helpful votes
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If I could give them zero stars I would. The contacts might work if you have light blue eyes but if you have brown eyes don't waste your time. They don't do refunds and you will definitely not get what you see in the picture. This company is garbage and they should be more upfront about their policy's instead of hiding it in the fine print. How hard is it put "no refunds" under the items like every other decent company does. It was my mistake for ordering from this company without reading the reviews first so don't make the same mistake I did!

Date of experience: March 12, 2022

From the business

TTDeye Colored Contact Lenses! Wide Selection of Colors, Prescription and Categories! Cheap and High Coloring Index! 100% Authorized! Worldwide Free Shipping!