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TTDeye

2.6

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TTDeye Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the vibrant color options and affordability of the contact lenses. However, a significant number of reviews highlight serious concerns regarding product quality, including discomfort and health risks associated with the lenses. Many customers report issues with order fulfillment, including incorrect prescriptions, delayed shipments, and inadequate customer service responses, often leading to frustration. The lack of effective communication and support during disputes, particularly regarding refunds, has negatively impacted the company's reputation, suggesting a need for improvements in customer service and product reliability.

This summary is generated by AI, based on text from customer reviews

service
138
value
125
shipping
138
returns
104
quality
124
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Texas
1 review
1 helpful vote
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Terrible customer service
March 19, 2023

I have ordered contacts from TTDEYE in the past with little to no issues. But recently I spent like $200 on their contacts and upon receiving them, the first pair I opened didn't even have the proper prescription. I couldn't see through them and I ended up having to toss them out. I've tried emailing them a few times now, even sending them my eye prescription from my doctor as they asked me to, and still, no response. I'm honestly really disappointed and I don't think I will be ordering from them anymore. They seem to have gone downhill. Don't waste your money on them!

Date of experience: March 19, 2023
TTD E. TTDeye Rep
over a year old

Hi Melanie,

First of all, we sincerely apologize to you for the unpleasant experience brought to you.

Our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.

In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating us with your order number here? Then we will inform our customer service to handle your issue in priority.

Best regards!

New York
1 review
0 helpful votes
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Bad return policy
March 13, 2023

Very very very disappointed I order grey lense but it came wrong I contact them email them but didn't response even I didn't open yet wrist experience never recommended

Date of experience: March 13, 2023
TTD E. TTDeye Rep
over a year old

Hi Wajeeha,

First of all, we sincerely apologize to you for the unpleasant shopping experience you had.

Regarding the response, our customer service always replies to our customers within 24 hours. If you don't receive any reply, it might be blocked somehow. Our customer services will contact you again to help you solve the issue of the wrong product. Please don't worry.

Spain
1 review
3 helpful votes
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Damaged item
February 8, 2023

After 15 days of waiting they sent me a damaged contact lenses that is not possible to wear. I have opened it put it in saline solution and waited 24 hours before applying to my eyes to find out an extreme discomfort, upon taking it off and viewing it under light noticed a white small particle / tear on it. Now I have one damaged contact lense, I have no idea what to do with it, as they aren't responding to me anymore. Worst customer service. Bad products. Don't recommend

Date of experience: February 8, 2023
TTD E. TTDeye Rep
over a year old

Hi Resh,

First of all, we sincerely apologize to you for the unpleasant experience brought to you.

Our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.

In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating us with your order number here? Then we will inform our customer service to handle your issue in priority.

Best regards!

Canada
1 review
0 helpful votes
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Comfortable
February 9, 2023

I've received my contacts after 10 days and they are very comfortable to wear. Love it! Will buy again

Date of experience: February 6, 2023
TTD E. TTDeye Rep
over a year old

Thank you for the positive feedback ❤️We are so delighted to see that you gave us a 5-star rating.

Michigan
1 review
0 helpful votes
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If I could pick zero star I absolutely would. This site is a scam, there was no tracking updates for a whole month. When there finally was an update, USPS said it delivered the package in wiscosin when I live in michigan. My delivery address was correct because I paid through PayPal. Don't waste your money. I'm going to open a case on PayPal and I hope someone will report this site.

Date of experience: January 21, 2023
TTD E. TTDeye Rep
over a year old

Hi Kelly,

First of all, we sincerely apologize to you for any inconvenience brought you.

In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating us with your order number here? Then we will inform our customer service to help you

Best regards!

Georgia
1 review
1 helpful vote
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Terrible Service
January 15, 2023

I ordered contacts & was sent a email stating the contacts were not in stock days after ordering. On top of that I was told I could switch them out for a different color, then when I received my package 18 days later they looked nothing like the pictures on the website. I tried to email them & let them know my concerns & never heard back from them. Will not be ordering from them again & i encourage others not to as well.

Date of experience: January 14, 2023
TTD E. TTDeye Rep
over a year old

Hi,

Thanks for taking your precious time to write this.

We always reply to our customer service within 24 hours. If you don't receive any reply, it might be blocked somehow. Would you mind updating your order number here? Then we can inform our customer service to help you.

Best wishes!

New Jersey
1 review
1 helpful vote
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I RECEIVED MY MYSTERY BLIND BOX!
January 13, 2023

I've ordered a few times in the past. I personally never had an issue with slow shipping. My 1st order, like many others who left reviews, I didn't understand the tracking procedure. I do remember receiving an email response to my inquiry. Which is what was explained in a few responses.
I enjoy this website because there are colors I like that my eye doctor doesn't. It's fun. Lol. And I only had issues with one pair I've ever ordered with being too big. Only one pair!
BUT! THIS time around I wanted something cute, fun & different than what I normally wear (for my vacation) so I ordered the mystery box & I received it today! I placed my order Dec. 28th. Today is Jan. 11th.
It is so awesome! I've tried on every pair so far! 4 out of 5 of the pair received, I would have never chosen on my own but they are equally my favorite! Lol.
I'm pleasantly pleased! Each time but especially this time!
I have received faster responses via email than phone. But I've always received a professional and pleasant response.

Date of experience: January 11, 2023
TTD E. TTDeye Rep
over a year old

Thank you for sharing your experience! Your satisfaction is the biggest power for us.

Georgia
1 review
1 helpful vote
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Worst contacts ever
January 11, 2023

So 65 dollars later I have 3 sets of contacts that are unbearable and unwearable. Set 1: California brown. They are bright orange. Forget what they look like on-site, not a warm brown. I have dark brown eyes and with this contact in they become cosplay light orange. So scary. Next: Nasa Gray. So huge they barely fit my eye. My prescription is -6.00 in both eyes. Color is not hideous, but I can't see as the lenses don't fit my eye and keep popping out all day. 3rd color: Allicent (?) Brown. They are a weird light grey and so fake looking, like a blind reptile. As I said 65 dollars wasted as I threw all 3 sets in the garbage. Don't believe the pics on website, these lenses are pure trash.

Date of experience: January 10, 2023
TTD E. TTDeye Rep
over a year old

Hi,

Thank you for taking the time to write to us about how our product does not meet up with your expectations.

We will inform our customer service to help you with this.

Best wishes!

Texas
1 review
1 helpful vote
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If I could give 0 stars, I would. They are a scam, literally. They charged me twice then when I tried tracking my order they it says 'Order Not Found', wtf? Their 'support team' sent me an automated message of them working on it, but why is my tracking number not found? That's sketchy. I highly DONT RECOMMEND THIS PLACE.

Date of experience: January 10, 2023
TTD E. TTDeye Rep
over a year old

Hi Ashley,

First of all, we sincerely apologize to you for any inconvenience that brought you.

We are sorry that some carriers don't cooperate with the tracking query service provider of the "Track Order" function on our website. So it shows not found when tracking there. Regarding such a case, please don't hesitate to contact our customer service via email or online chat. Our customer service will help you during our working hours. Or would you mind updating us with your order number here? We will arrange a customer service representative to handle your issues in priority.

Best wishes!

Virginia
1 review
5 helpful votes
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Worst shipping ever
January 3, 2023

I purchased them hesitantly because the site looked scammy. Once purchased I was given the wrong tracking number twice I had to email for correct and updated shipping informed. The package still isn't here and has stopped tracking the package since December 31st of 2022. There's no updates there's no nothing the $80 worth of 3 contacts package just disappeared without anyone from usps or the company knowing. I don't even care if they are nice anymore. I doubt I will receive them before the 15th of January.

Date of experience: January 3, 2023
TTD E. TTDeye Rep
over a year old

Hi Fatima,

First of all, thanks for your support to TTDeye! And we sincerely apologize to you for any inconvenience brought you.

Regarding the tracking, yes, it's a little complicated. As for the tracking number, both the one in the shipping confirmation email and the one our customer service provides are correct, because your parcel has two tracking numbers. One is from the carrier who cooperated with us, the other one is from USPS.

About the tracking info, it is updated when the parcel arrives at its next station. But it needs time to transit from one station to the other. So it is normal for the tracking stops updating for a period of time. And the estimated shipping time to the US is 10-20 days.

As for your order placed on 2022-12-24, according to the latest tracking info, the parcel was delivered in or at the mailbox at 2:50 pm on January 6,2023 in NORFOLK, VA 23503.

Please don't hesitate to contact our customer service via email or online chat if any further help is needed.

Best regards!

Oregon
1 review
0 helpful votes
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I ordered and paid for blue contacts. They sent me light grey. When I contacted the company they said I can pay for the ones I ordered and they will send they correct pair. They also want me to pay to return the wrong pair they sent me. DO NOT ORDER from this company, you will not get what you paid for!

Date of experience: November 29, 2022
TTD E. TTDeye Rep
over a year old

Hi,

First of all, we sincerely apologize to you for any inconvenience brought you.

In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating us with your order number here? We will investigate this matter thoroughly and help you solve this.

Best regards!

Texas
1 review
1 helpful vote
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Love my Color Iris Brown
November 16, 2022

My contacts came quick less than 2 weeks. Contacts came with additional items and pretty contacts case.

Date of experience: November 15, 2022
Illinois
1 review
1 helpful vote
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Never got the product
November 10, 2022

I ordered these contacts and waited a month before emailing them asking to cancel the order because it hadn't arrived. They asked if i could wait so I did a week. Still nothing so I email asking for a refund or id file a chargeback. They ask again if I can wait. It's been 2 months since I ordered and they do not want to give me a refund. They eventually apologized saying they don't have what I ordered in stock so I'm waiting on a different order.

Date of experience: November 9, 2022
Texas
1 review
1 helpful vote
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Sent wrong color
October 28, 2022

I never write reviews but I had to this time. I am a loyal happy customer of TTDEYE until my recent purchase I purchased yellow contacts I say purchased because when I ordered them they charged me and completed my order I received a email from ttdeye " The TTDeye Pure Yellow | 1 Year is out of stock in your order, we have arranged another contact lens of aSIMILAR COLOR for you. They belong to the same series, just a LITTLE DIFFERENT COLOR. " keep in mind I never once said it was ok for them to send me anything that I didn't order I thought ok maybe they aren't that different and they are still yellow at least. I emailed back ok can I see what I'm receiving. Got a email back and I laughed A LITTLE DIFFERENT COLOR what? They had the nerve to send me PURE PURPLE contacts! Not going to mention THE PURPLE CONTACTS ARE A LOWER PRICE! I got upset and said I wanted my money back now they emailed " so sorry that we cannot cancel the order and refund you when it is on the way. Hope you can understand." why would y'all send me something I didn't order if they were out of stock don't charge my card and complete my order smh ‍

Date of experience: October 27, 2022
Texas
1 review
0 helpful votes
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$20 seems ridiculous for a shipping time of 5-8 days but I really needed it by the 8th day at the very least.

My package was two days late and I missed the deadline for what I needed them for. I contact support, they refused and belittled me for believing that it would arrive on the 8th day. DO NOT PURCHASE FROM HERE.

Date of experience: October 25, 2022
TTD E. TTDeye Rep
over a year old

Hi,

First of all, we sincerely apologize to you for any inconvenience and an unpleasant shopping experience that brought you.

In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating us with your order number here? We will help you with this.

Best wishes!

Pennsylvania
1 review
0 helpful votes
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Disappointed
October 21, 2022

I bought 5pairs of prescription contact lenses which took a month to arrive. I was disappointed with the lenses I put them in the cleaning solution overnight tried them on the next day and they irritate my eyes and they move around when you blink. They are way to big for my eyes when I put them on you can see my eye color instead of just the Pupil. The only thing I liked was the box it came in. Save your money I wouldn't recommend these lens. I guess u get what you pay for which is garbage.

Date of experience: October 21, 2022
TTD E. TTDeye Rep
over a year old

Hi,

First of all, we sincerely apologize to you for any inconvenience and an unpleasant shopping experience that brought you.

In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating us with your order number here? We will help you with this.

Best wishes!

Florida
1 review
6 helpful votes
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They STOLE my money
October 19, 2022

I ordered two sets of contacts a month ago, on September 27th, and paid express shipping for them. It is now October 19th, and I have not received any update - in fact, when I try to track my product, it says "status not found". Stunningly enough, when I email the "support" team, (which is just bots) trying to look for help, nothing! I have emailed twice now. They definitely stole my money and I am trying to go through my bank to deny it.

Date of experience: October 19, 2022
TTD E. TTDeye Rep
over a year old

Hi,

First of all, we sincerely apologize to you for any inconvenience and an unpleasant shopping experience that brought you.

Regarding the tracking status, we are sorry that the carrier of the order didn't cooperate with the tracking query service provider of the "Track Order" function on our website. So it shows not found when tracking there. But it is okay now for new orders.

About your emails, both of them were replied to after checking. But they might be blocked somehow so they did not enter your inbox. We are sorry about this.

As for this order, it was delivered in or at the mailbox at 2:45 pm on October 7,2022 in MIAMI, FL 33146 according to the tracking info. In our attempt to serve you better and retain you as one of our valuable customers, our customer service has contacted you to help you with it.

Best wishes!

Jordan
2 reviews
0 helpful votes
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From this website, you can buy contact lens for eyes, Huge collections of contact lens available.
Nice and soft. Vibrant colored contact lenses makes eyes look pretty, Excellent vision.
Short adaptation period, Comfortable to wear, easy to put on and care for Relatively long life.
Require little or no cleaning, good for eye health.
Once a day I bought contact lens from this website, product quality is good. Shipment is quick. Customer service is also good

Date of experience: September 15, 2022
Nepal
3 reviews
0 helpful votes
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Various types of lenses are available in huge quantity with the best quality. These lenses are easy to wear and feels very comfortable. These are necessary to keep our eyes healthy. Everything about them is perfect and mind-blowing regarding costumer relation. Product quality is very good and shipment is very fast.

Date of experience: September 14, 2022
Morocco
1 review
0 helpful votes
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My expeience so far
September 15, 2022

My recent lenses were bought from here, they are pretty comfy actually and my eyes got used to them real quick, the lenses themselves are soft and squichy, clear and provides excelent vision, id definately recommend this

Date of experience: September 14, 2022

From the business

TTDeye Colored Contact Lenses! Wide Selection of Colors, Prescription and Categories! Cheap and High Coloring Index! 100% Authorized! Worldwide Free Shipping!