TSI ShippingReviews 1,268

This was the worst experience ever... Do NOT hire this company. They ruined my brand new "one of a kind" sofa worth 8K. It was not white glove service and it arrived missing 3 of the legs. It was wrapped in a Saran Wrap material but the corners were ripped and the fabric was exposed and dirty. Completely ruined my sofa and my thanksgiving guests did not have a sofa to sit on. The delivery company claimed the sofa arrived to Ca damaged and Transit Systems will not take responsibility. I rejected the delivery and 2 weeks later Transit Systems states they were not notified of the damage. In addition, their rep said they do not know we're my sofa is. I will file a lawsuit!

My communication to get a price quote and set a date for pick-up could not have gone smoother. During that initial conversation I was told I would be notified of the approximate time of the pick-up, which I was told would be in the late afternoon. I never got the expected ETA phone call. On the scheduled day, and as late afternoon approached, I call Transit Systems and was told the pick-up would occur between 4:00 - 5:00pm. It is now 7:00pm and my day of waiting continues. In the spirit of thanksgiving, I am happy to see all I accomplished around the house while I waited.

Steve Sergeant has helped me with 3 separate shipments that could have made other people go wacky. Through it all, he was patient, pleasant, and most of all professional. Overall? I would say he's a terrific communicator and it showed in every single instance, in every phone call and email. Any drivers I've had contact with were consistently pleasant and accommodating. I would highly recommend Transit Systems to anyone who needs their items shipped, small or large, or in-between as I've had all of these shipments.