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TSI Shipping

4.1

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TSI Shipping Reviews Summary

TSI Shipping has a rating of 4.1 stars from 1,268 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TSI Shipping most frequently mention customer service, transit systems and white glove. TSI Shipping ranks 4th among Shipping sites.

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48 reviews

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Tammy K.
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...
October 25, 2017

Date of experience: October 25, 2017
The L.
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Carol was very easy and pleasant to work with, and Chris, the gentleman that picked our shipment up was extremely kind and helpful! Provided our shipment arrives to us perfectly in tact, we would be delighted to recommend clients and friends. So far, so good...

Date of experience: October 22, 2017
Kathy L.
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Beautiful communication and help with this!
October 21, 2017

Beautiful communication and help with this! I will refer your company to others! I was unable to download the terms page but will try again. Great help from Kathy Temple!

Thanks so much so far for a good experience!

Date of experience: October 21, 2017
Lyle U.
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Always happy!
October 18, 2017

Always happy!

Date of experience: October 18, 2017
Zach R.
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October 12, 2017

Date of experience: October 12, 2017
Erika M.
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Pick up was scheduled from 2-6PM on a weekday
October 11, 2017

Pick up was scheduled from 2-6PM on a weekday. TWICE, TSI cancelled without prior notice, the day of pick-up. Twice, my fiance and I had to stay home from work to handle this matter. The second time, the customer rep Kathy Temple, was extremely rude (hanging up the phone in the middle of conversation) and indicated she expected me to deal directly with the dispatching company (TSI's third party). Once I informed her that my agreement was with TSI and not with their third parties, she told me we had "no agreement because I didn't sign anything," not only is her commentary flawed (I'm a lawyer), TSI is simply not meeting their end of the bargain. Having paid in advance, TSI has now TWICE failed to meet their obligations.

Date of experience: October 11, 2017
Jaime N.
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Steve was very helpfull
October 10, 2017

Steve was very helpfull

Date of experience: October 10, 2017
Michael D.
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Carol is the best at what she does
September 28, 2017

Carol is the best at what she does.
She handled us with such ease and care. Though the driver was late we appreciated his help and he took the time to explain everything to us.
We love the fact our items were handled with care.

Date of experience: September 27, 2017
Carolyn C.
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September 27, 2017

Date of experience: September 26, 2017
Roberta F.
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Tom is an outstanding representative for this company! Communication is stellar! Thank you.

Date of experience: September 25, 2017
Jonne V.
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Excellent customer service
September 20, 2017

Excellent customer service. Phillip T answered all my questions and was extremely friendly, knowledgeable and professional. I highly recommend this service.

Date of experience: September 20, 2017
Jean W.
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Mispelled my name and my email address!
September 15, 2017

Mispelled my name and my email address! Did not return my two voicemail.

Jean Nguyen-Cole

Date of experience: September 14, 2017
Evelyn B.
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9/13/2017
September 13, 2017

9/13/2017

So far, while interacting over the phone and email with Mr. Craig Kaptsow, Senior Moving Specialist, I found our conversations very useful and instructive. They clarified many of my questions and helped me with my own planning. This eased many of my concerns about moving with his company.

Michael A Papadeas

Date of experience: September 13, 2017
Dianne Z.
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Great communication and response time to all inquiries.

Date of experience: September 13, 2017
Salli D.
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Anyone I spoke with was very professional and pleasant! The expediting was very efficient and reasonable! The time frame is acceptable,so is the cost,and the insurance.Fantastic so far!

Date of experience: September 11, 2017
Al m.
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Give her a raised
September 8, 2017

Give her a raised

Date of experience: September 8, 2017
Bruce B.
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Steve Sergeant was great to deal with
September 8, 2017

Steve Sergeant was great to deal with. He was very friendly and knowlegable and professional.

Date of experience: September 7, 2017
First T.
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My first time shipping furniture across the country. Steve Sergeant was a great help and made the process so easy. I was updated every step of the way. Shipments from Central Illinois to L.A. And Dallas arrived on schedule and without any damage. I would recommend Transit Systems.

Date of experience: August 31, 2017
Samuel K.
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Antique expensive secretary arrived broken
August 30, 2017

Antique expensive secretary arrived broken.

I was assured transit used professional movers who carefully wrapped and moved the furniture. This was not the case. I do not remember declining insurance.

Now I am left with a broken family heirloom with no insurance.

Will not use this company again.

Date of experience: August 30, 2017
Albert L.
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The booking was very simple and the agent Tom was very courteous. I hope the move of my piano will be as smooth as the booking.

Date of experience: August 28, 2017