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TSI Shipping has a rating of 4.1 stars from 1,268 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TSI Shipping most frequently mention customer service, transit systems and white glove. TSI Shipping ranks 4th among Shipping sites.
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Carol was very easy and pleasant to work with, and Chris, the gentleman that picked our shipment up was extremely kind and helpful! Provided our shipment arrives to us perfectly in tact, we would be delighted to recommend clients and friends. So far, so good...
Beautiful communication and help with this! I will refer your company to others! I was unable to download the terms page but will try again. Great help from Kathy Temple!
Thanks so much so far for a good experience!
Always happy!
Pick up was scheduled from 2-6PM on a weekday. TWICE, TSI cancelled without prior notice, the day of pick-up. Twice, my fiance and I had to stay home from work to handle this matter. The second time, the customer rep Kathy Temple, was extremely rude (hanging up the phone in the middle of conversation) and indicated she expected me to deal directly with the dispatching company (TSI's third party). Once I informed her that my agreement was with TSI and not with their third parties, she told me we had "no agreement because I didn't sign anything," not only is her commentary flawed (I'm a lawyer), TSI is simply not meeting their end of the bargain. Having paid in advance, TSI has now TWICE failed to meet their obligations.
Steve was very helpfull
Carol is the best at what she does.
She handled us with such ease and care. Though the driver was late we appreciated his help and he took the time to explain everything to us.
We love the fact our items were handled with care.
Tom is an outstanding representative for this company! Communication is stellar! Thank you.
Excellent customer service. Phillip T answered all my questions and was extremely friendly, knowledgeable and professional. I highly recommend this service.
Mispelled my name and my email address! Did not return my two voicemail.
Jean Nguyen-Cole
9/13/2017
So far, while interacting over the phone and email with Mr. Craig Kaptsow, Senior Moving Specialist, I found our conversations very useful and instructive. They clarified many of my questions and helped me with my own planning. This eased many of my concerns about moving with his company.
Michael A Papadeas
Great communication and response time to all inquiries.
Anyone I spoke with was very professional and pleasant! The expediting was very efficient and reasonable! The time frame is acceptable,so is the cost,and the insurance.Fantastic so far!
Give her a raised
Steve Sergeant was great to deal with. He was very friendly and knowlegable and professional.
My first time shipping furniture across the country. Steve Sergeant was a great help and made the process so easy. I was updated every step of the way. Shipments from Central Illinois to L.A. And Dallas arrived on schedule and without any damage. I would recommend Transit Systems.
Antique expensive secretary arrived broken.
I was assured transit used professional movers who carefully wrapped and moved the furniture. This was not the case. I do not remember declining insurance.
Now I am left with a broken family heirloom with no insurance.
Will not use this company again.
The booking was very simple and the agent Tom was very courteous. I hope the move of my piano will be as smooth as the booking.
Answer: I don't think so. TSI offered the best quote out of 5 other companies
Answer: From what I can tell, a scam. They charged me $2000; confirmed a pickup date, and didnt show up. Since then they've been dodging calls and emails.
Answer: I got a quote from Kathy which was very responsive and professional

