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Truthfinder.com

2.1

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Truthfinder.com Reviews Summary

Truthfinder.com has a rating of 2.1 stars from 674 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Truthfinder.com most frequently mention credit card, email address and background check. Truthfinder.com ranks 9th among Background Check sites.

service
64
value
65
shipping
21
returns
29
quality
52

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Super satisfied!
July 27, 2022

Super satisfied! I needed to do a judicial search, civil trials of my ex wife! Trusthfinder provided me with a unique experience, where I could solve all these issues without a headache from home! In a timely manner I got what I wanted, safely, honestly and cleanly! I have already recommended it to many friends and they have all returned with good references! Thank you for the service provided!

Date of experience: July 26, 2022
New York
1 review
11 helpful votes
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Not worth it
July 24, 2022

Nothing you can't just find out for free by doing some google searches, other sites charge way less and will give you the same information, also its not all inclusive considering the price you will pay, not worth it, if you want to do an email or phone search they charge you extra for that, if you are already taking about $30 from your customers while some other sites charge half or even less than half, then at least have it all inclusive, its not worth it, go for cheaper sites and save your money, or if you diligent enough then just do some digging yourself.

Date of experience: July 24, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Nosheen,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at at 800-699-8081 or email us at [email protected] if there's anything we can do to improve your experience.

Thank you

Michigan
1 review
0 helpful votes
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Shame on you Truthfinders for stringing me along to collect all the data you could and then wham me with nothing but a fee!

Date of experience: July 23, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Doc,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback We get all of the information found in our reports from our data providers, not from our users, so you can rest assured that any information you provide will not be used in our reports. This article explains exactly how we find our information, which comes from public record.
https://www.truthfinder.com/infomania/crime/truthfinder-reviews-scam-or-legit/?utm_source=facebook&utm_medium=social&utm_campaign=community

Thank you

South Carolina
1 review
0 helpful votes
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Nearly a year ago I had a significant need to run a check on someone who was behaving badly in a business transaction. The report I received from Truthfinders confirmed my worst suspicions and caused me to terminate my business relationship with this individual. I would offer 5 stars for this and more if I could. My 3 stars however, are a result of just realizing 9 months later, that I have been charged nearly $30 a month ever since I ran that report. I understand now, in retrospect, that the "free report" involved firstly, my being less than aware that I had actually subscribed, and secondly, my not remembering to cancel if I chose not to continue this membership that I didn't know I had taken. From the day I requested that one and only report, I have not had a single word of communication from Truthfinders; Not so much as a single email asking how I was enjoying their service, if I found it to be helpful, reminding me what a great company they are; Not one communication that would have alerted me to the fact that I had, and was paying for their membership. This just doesn't seem right to me. I understand this is totally my fault, but it makes me wonder how many other busy people are out there unaware that they are needlessly spending their hard earned money on a membership they don't know they have. I truly believe that people of good intentions communicate, and to debit my credit card each and every month yet not send me even so much as a thank you for my patronage, or a Merry Christmas email, seems a little shady to me. For this reason I have cancelled, and will not use your service again.

Date of experience: July 15, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello C P.,
Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 699 - 8081 (our team is available from Monday - Friday 7:00am to 7:00pm PST, excluding some Holidays) or email us at [email protected] and we will try to make this right.

Thank you

Washington
1 review
0 helpful votes
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Other search sites pale by comparison.
This is the standard by which others should be measured...

Date of experience: July 7, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello B H.,
Thank you for taking the time to leave us your feedback. We are delighted to see that you enjoyed your experience with us, and appreciate your kind words. We look forward to continuing to assist you.

Thank you,
TruthFinder Support

Oregon
1 review
0 helpful votes
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Finding myself
July 8, 2022

Looked myself up No surprises. Surprises by added costs. I did it just out of curiosity. I would use your service if I was in property management.

Date of experience: July 7, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Dale,
Thank you for taking the time to leave us your feedback! We are delighted to see that you enjoyed your experience with us, and we look forward to assisting you again in the future!

Thank you,
TruthFinder Support

France
1 review
1 helpful vote
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This service is a royal pain in the elbow. The interface pretends it is doing a deep search and is about to give you a detailed report, and promises that you will be 'surprised' if you think the person doesn't have a criminal record. It makes you click 'continue' at least six times, and tick lots of consent boxes... but in the end they won't let you see anything unless you give them $24 by credit card. It's a huge waste of time.

Date of experience: July 7, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Kevin,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out if there's anything we can do to improve your experience.

Thank you

New Jersey
1 review
0 helpful votes
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Great service
July 7, 2022

Truth finder answered many questions I had about the person I searched. Definitely opened my eyes to a situation I definitely didn't want a part of! Thanks truthfinder!

Date of experience: July 7, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Kari,
Thank you so much for taking the time to leave us your feedback. We are delighted to see that you enjoyed your experience with us, and glad we could help you out! We look forward to assisting you again in the future:)

Thank you,
TruthFinder Support

Michigan
1 review
0 helpful votes
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I have called Customer service numerous times regarding my account, about billing, passwords, differences between plan. I even took a break from using the service and the person who took my call wished me luck and stated that ' We are here for the customer, and if you ever need us again we are always happy to help". I have reactivated my account since and have spoken with Customer Service since then and their is no change in their eagerness to help me.

Date of experience: July 7, 2022
Chris E. Truthfinder.com Rep
over a year old

Hey James,
Thank you so much for taking the time to leave us feedback. We are delighted to see that you have you enjoyed your experience with us and with our Customer Care Team, and we look forward to assisting you again in the future!

Thank you,
TruthFinder Support

California
1 review
0 helpful votes
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I spoke with Alex in customer service he was very prompt and friendly. He took care if all my questions and concerns. Great customer service.

Date of experience: July 6, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Charles,
Thank you for taking the time to leave us your feedback. We are delighted to see that you enjoyed your experience with us, and will be sure to pass along your kind words to Alex and his team :) We look forward to assisting you again in the future.

Thank you,
TruthFinder Support

Georgia
1 review
0 helpful votes
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Overall, it's not bad and I know that Truthfinder can only work with what is out there but there seem to be a LOT of times that I seek answers and get nothing. Also, much of the information is outdates

Date of experience: July 4, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.

Thank you

Ohio
1 review
3 helpful votes
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Really old info
July 3, 2022

I joined to see if I could find some public records on a friend's boyfriend. I already knew more than what the search came back with. The address was very old and there was a few things marked NO, such as a bankrupt event that happened years ago that was not on their report either. Total waste of money.

Date of experience: July 3, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Chrisi,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.

Thank you

California
1 review
0 helpful votes
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Useful
July 3, 2022

It gave me enough information to update addresses of high school friends. There were some I could not find that I was successful with on other sites while they didn't have other information I found here. The cancellation process was easy once my research was complete. I also found it useful to see information about the neighborhoods.

Date of experience: July 2, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Norma,
Thank you for taking the time to leave us your feedback. We are delighted to see that you enjoyed your experience with us, and were able to track down some of your high school friends. We look forward to assisting you again in the future.

Thank you,
TruthFinder Support

Tennessee
1 review
0 helpful votes
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Always great customer service and services whenever I'm dealing with truthfinder. I have had all of their services and so far all were very very adequate

Date of experience: July 1, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Ashley,
Thank you for taking the time to leave us your feedback. We are delighted to see that you've always enjoyed your experiences with us and with our dedicated Customer Care Team, and we look forward to assisting you again in the future!

Thank you,
TruthFinder Support

Massachusetts
1 review
0 helpful votes
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It help me a lot, but slow, has a lot of mistakes in work ( like ops… try later) and I think you need refresh base… not all people in.

Date of experience: July 1, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Elise,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.

Thank you

Washington
1 review
0 helpful votes
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Great service gets better each year in format of reports in timeline and complete info. It really helped make clear what is going on in someone's life.

Date of experience: June 30, 2022
Chris E. Truthfinder.com Rep
over a year old

Hey Sherian,
Thank you so much for taking the time to give us feedback. We are delighted to see that you've continued to enjoy your experiences with us over the years! We are constantly working on improving our services for current and future customers, and are glad to hear that our updates are appreciated.

Thank you,
TruthFinder Support

New York
1 review
0 helpful votes
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Find em if you can
July 2, 2022

I did get the most information from this website. I had a question and called them. They were very polite and helpful. I would use them again if needed.

Date of experience: June 30, 2022
Florida
1 review
0 helpful votes
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Working with this organization is enjoyable. My report was 90% correct. It was laid out so it was understandable.

Date of experience: June 28, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Cecil,
Thank you for taking the time to give us feedback. We are delighted to see that you enjoyed your experience with us, and were a fan of our easy-to-read report layout! We look forward to assisting you again in the future:)

Thank you,
TruthFinder Support

Nevada
1 review
0 helpful votes
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I am a recruiter and need to find candidates that I've lost track of. This is a very good site. It's not always totally correct but pretty close. One of my clients can not hire anyone with a felony and this is a quick check to make sure there is nothing like that in their background.

Date of experience: June 28, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Donna,
Thank you for taking the time to leave us feedback. While we are delighted to see that you've enjoyed your experience with TruthFinder, please be reminded of our Terms of Use — our service cannot be used to make decisions about consumer credit, employment, insurance, tenant screening, or any other purpose that would require Fair Credit Reporting Act (FCRA) compliance. We look forward to assisting you in the future!

Thank you,
TruthFinder Support

Wisconsin
1 review
0 helpful votes
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I have really enjoyed getting into truthfinder.com. I had lost contact with a lot of friends and was fun to find them again. Also some classmates that I had graduated with back in 1964. I found a few relatives of my husband's family that he had lost contact with. I didn't care about what car they owned or what their house was worth. That wasn't important to me. If I saw something on their records like bankruptcy, I didn't care and was not going to tell anyone, because I figured they wouldn't anyone to know their private life. I am just glad I have a way of tracking down family and friends.
I live in Wisconsin and have lived here for 48 years. I am 76 years old and have 3 married daughters and 6 grandkids. I am glad I found this website, because I would not have been able to find family and friends without it. My sister, who lives in Colorado, told me about this website. She uses it to find classmates because she is the one who sets up the class reunions.

Date of experience: June 27, 2022
Chris E. Truthfinder.com Rep
over a year old

Hello Carol,
Thank you so much for taking the time to leave us feedback. We are delighted to see that you've had such positive experiences with TruthFinder, and were able to use it to track down classmates, friends, and relatives! We look forward to assisting you, and your sister in Colorado, again in the future!

Thank you,
TruthFinder Support

From the business

TruthFinder People Search provides millions of Americans with easy-to-read background reports, public records, contact information, and more. TruthFinder reports include data sourced from county, state, and federal databases. Truthfinder accesses multiple public records stored on the deep web and presents them to the user in one simple report. You can use TruthFinder to check up on old friends, investigate an online date’s information, reconnect with family members, and even to check yourself.

Help Site: https://www.truthfinder.com/help/
Blog Articles: https://www.truthfinder.com/infomania/


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