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Trustpilot

1.1

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Trustpilot Reviews Summary

Trustpilot has a rating of 1.1 stars from 1,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trustpilot most frequently mention customer service, bad experience and integrity team. Trustpilot ranks 126th among Internet Safety sites.

service
485
value
383
shipping
208
returns
212
quality
388

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Nicole C.
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As a former Content Creator on YouTube/YT, I noted a review on Trustpilot regarding YT Corruption or Content Creator Harassment/Abuses. Shortly after the review, I received notice from Trustpilot that my review was muted because it was "false". Trust, my review was from a legit experience and can be proven (and will be). Most importantly, I strongly believe that YT (who is also Google) demanded that Trustpilot ban my review to protect YouTube.

In short, Trustpilot is a JOKE and just a CORRUPT as YT/Google, claiming to be a platform/voice for "the people", but in truth, a puppet for big businesses, like YT! Trustpilot and YT will get theirs: we reap what we sow: it's simply a matter of when!

Date of experience: March 29, 2021
Spain
2 reviews
4 helpful votes
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Stay away from this site. Specially if you want to deal something real. If you want to find something real and wants to know the true about a company then trustpilot is not trusted. All fake and cheap purchased reviews they publish. Do not believe these!

Date of experience: March 27, 2021
Pennsylvania
1 review
0 helpful votes
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So I was hesitant on buying it on another site for less But They proved me Wrong (I bought minecraft a minecraft code) Ima Def be buying from them again. Recommended

Date of experience: March 18, 2021
Canada
6 reviews
6 helpful votes
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Keep an eye
March 18, 2021

Removed my review without any notification or email notice sent. It is hard to find an honest review site that is not biased towards businesses that treat their customers unfair.

Date of experience: March 17, 2021
GB
1 review
0 helpful votes
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Trustpilot remove genuine reviews for no reason.
They are a joke company who fail to respond when challenged. Scam company with too much bs reviews

Date of experience: March 14, 2021
Canada
8 reviews
2 helpful votes
Follow Imad F.
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They keep taking out the bad reviews and they are getting paid by those scam companies to just show good reviews. Stay away from trustpilot and find another place to write a review.

Date of experience: March 13, 2021
Florida
2 reviews
0 helpful votes
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I have purchased two sun screens from Ella MD, do not waste your money on the tinted one, because it stained my capris so bad that I had to throw them out. The non tinted one is OK. LD BOYNTON

Date of experience: March 2, 2021
Arizona
1 review
10 helpful votes
Follow Olen P.
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I went through the trouble to add a personal review for an company that I purchase services from and their software flagged it as fake. When I submitted copies of my receipts the review was not reinstated. I have reached out to them three times, no reply. They either have horrible customer service or purposely trying to take down small businesses. If companies are going to depend on them for their lively hood then they need to step up and provide a fair service. Do NOT trust Trustpilot, their reviews are skewed due to bad management or worse, purposely.

Date of experience: March 2, 2021
Monaco
1 review
1 helpful vote
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Unethical sales process, they get you in and then 1 year later bump up the price by 8x (800%) without fair notice. Then make it difficult to cancel.

Try calling their customer support line before you sign up... hours on hold... that will tell you all you need to know about how much they care about their customers.

Date of experience: March 1, 2021
Colorado
1 review
0 helpful votes
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So -- the service itself is fine. We have been a customer of TrustPilot for many years.

However, due to a change in company ownership, we are switching to an alternative review platform. This change happened near the end of our billing period. Rather than gracefully letting us cancel, even though we have no need of their service, they are forcing us to "honor our contract" and pay for an entire year of service even if we have no need for using it.

Not only that, our bill "mysteriously" rose by nearly 2,000 this year even though we have not made any active use of their service.

On one hand, I understand their contract needs cancellation by a certain date and we missed that deadline. On the other hand, our company would never treat a customer who did not want to use our product this way, and I feel both disappointed and ripped off that they are completely OK with billing for a year of service that is unwanted based on an automatically renewing contract.

I would recommend one of the many high-quality alternatives.

Date of experience: February 25, 2021
India
1 review
2 helpful votes
Follow Hira B.
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I posted a review of flighttrotters.ca, that they are scammers, I gave enough proofs including booking reference code for my Montreal-Mumbai round trip flight but still trustpilot doesn't trust and all of a sudden they ask more proofs and you get only 3 days to reply. I missed to reply within 3 days and they removed my review, so I made another post with more proofs including mails from flighttrotters.ca but they did the same again in two-three months. They removed it again. Trustpilot cannot be trusted and flighttrotters.ca is a scam, but if you visit trustpilot, flighttrotters.ca has 4.5 stars out of 5 but rest review website has really poor rating on flighttrotters.ca

Date of experience: February 21, 2021
Latvia
2 reviews
0 helpful votes
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Trust pilot adds false reviews from malicous idiots that are not true and even reviews of companies with similar names that are not even us. This Scam site is based in Denmark, they think that they are untouchable, they allow false reviews then ring up companies asking them for money to remove them, they are blackmailers and crooks. Mike Bowen Gas & Elec Trading since 1999 before the scammers were even in Business

Date of experience: February 20, 2021
Bhutan
4 reviews
1 helpful vote
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Some fake
February 22, 2021

Some of the reviews are fake and done by the members of their organisation just for money. Therefore all review cannot be trusted

Date of experience: February 20, 2021
GB
1 review
0 helpful votes
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When I see a Trustpilot logo I don't use the advertising company. If a company uses Trustpilot to indicate it cares about it's customers I believe it doesn't. A trustworthy company doesn't need a scam review company.

Date of experience: February 18, 2021
Hungary
7 reviews
65 helpful votes
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Scam!
February 14, 2021

Biased review site. If you write your honest negative opinion about a company, your review can just be removed from Trustpilot. They Say your experience was not prove to be authentic, when you even gave your tegistration number. Horrible! Avoid the site.

Date of experience: February 13, 2021
Arizona
2 reviews
1 helpful vote
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I reviewed Brainable (poorly) for a poor advertising experience - promised to give IQ after filling out survey. They didn't provide IQ. Trustpilot pulled my review on Brainable request. Said I had to prove I bought a product. Fake review site. Beware.

Date of experience: February 11, 2021
Romania
4 reviews
21 helpful votes
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They don't post your reviews unless they are positive, which makes the site a haven for scammers. I sent them proof but unless you don't pay them, they don't look into it. I see those who run the site as scammers as the organizations that write their own positive reviews.
DO NOT rely on the advice of Trustpilot! Avoid this site.

Date of experience: February 5, 2021
Viet Nam
1 review
0 helpful votes
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Simple is terrible
January 30, 2021

This site allow your competitors attack your site by many bad reviews and you can't do anything else.

Date of experience: January 29, 2021
GB
1 review
1 helpful vote
Follow Trust P.
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This company benefits from fake positive reviews left for large companies and removes all positive reviews genuinely posted by customers for smaller ones to make them pay. Unethical to the core

Date of experience: January 20, 2021
Ireland
1 review
1 helpful vote
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DontTrustPilof$#*!
January 16, 2021

Full of fake reviews for prepaypower. Negative reviews are removed. Absolute scam artists. Fake people fake names giving 5 stars and telling lies.

Date of experience: January 15, 2021