Trusted House Sitters

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Trusted House Sitters

Trusted House Sitters

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Trusted House Sitters?
grey stargrey stargrey stargrey stargrey star

Trusted House Sitters Reviews Summary

The company has garnered significant criticism for its customer service, with many customers expressing frustration over the lack of responsive support and difficulties in obtaining refunds. Common complaints include billing issues, inadequate communication, and a perceived lack of accountability for damages caused by sitters. While some users reported positive experiences with sitters, the overall sentiment reflects a sense of disappointment and mistrust, particularly among sitters who feel exploited by the fee structure. The company appears to prioritize marketing efforts over customer satisfaction, leading to a growing perception of unprofessionalism and dissatisfaction among users.

This summary is generated by AI, based on text from customer reviews

service
91
value
90
shipping
16
returns
20
quality
74

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Leonie G.
Unfollow Leonie G.
Share Review
Report Review

We are new to Trusted Housesitters but so far, we have been successful in all three sits that we have applied for. We have completed one sit, with the next two to be undertaken in the next 4 weeks. As far as the website goes, it is very easy to navigate, the concept is great, and the whole process from registration to applying for sits, to communicating with homeowners, and the review process after the sit is all seamless. If homeowners have been let down by sitters, that is the fault of the sitter not being reliable etc and not the fault of trustedhousitters who merely provide the platform for users. We are looking forward to further opportunities to sit in some of the amazing locations listed on the website.

Date of experience: June 10, 2018
GB
1 review
0 helpful votes
Follow Joanna J.
Unfollow Joanna J.
Share Review
Report Review

My sits have both been really positive. I have met lovely people and gorgeous pets to take care of. I have seen parts of England that I haven't visited before. The site has worked well other than one or two glitches recently. Once or twice, there was a delay in the response from the TH team but other than that, the concept is brilliant and a win/win for both sitters and owners.

Date of experience: June 10, 2018
Malta
1 review
0 helpful votes
Follow Mickelle W.
Unfollow Mickelle W.
Share Review
Report Review

Done multiple housesits, and the majority of them were scheduled using Trusted Housesitters. Love this service and will continue to use it for years to come.

Date of experience: June 8, 2018
GB
1 review
0 helpful votes
Follow Marilyn D.
Unfollow Marilyn D.
Share Review
Report Review

Our review of Trusted Housesitters is one of an enjoyable experience and one we hope to continue with into the future. The joining process was easy and the access to the wide range of sitting opportunities are incredibly varied and interesting. We've completed our first assignment and couldn't have wished for such great owners and disciplined dogs in idyllic surroundings. After reading experiences on Recent reviews of TH, we've now been alerted to the renewal membership issue and have made a note to check this won't be a problem for us in the future.

Date of experience: June 8, 2018
GB
1 review
1 helpful vote
Follow andrea h.
Unfollow andrea h.
Share Review
Report Review

Do your homework with regard to location and what is expected of you, ask questions if you need to. I am drawn to those offers which give me a good idea of the setup, the vaguer they are, the less I am inclined to apply, and the more photos used the better. Then you know what you're getting into - enjoy!

Date of experience: June 8, 2018
New Zealand
2 reviews
1 helpful vote
Follow Sally S.
Unfollow Sally S.
Share Review
Report Review

Such a "win win"
June 7, 2018

I always look for win win situations in life and TH fits the bill! Its easy to use reliable and it works! It really is an asset in my life, thanks TH!

Date of experience: June 6, 2018
Australia
1 review
0 helpful votes
Follow Marie M.
Unfollow Marie M.
Share Review
Report Review

My husband and I are on to our third house and pet sit in sunny Queensland. So far we have met lovely home owners and pets, and we are enjoying the experience of living and exploring new areas. We hope for many more happy sits in the future.

Date of experience: June 6, 2018
Indiana
2 reviews
0 helpful votes
Follow Helen F.
Unfollow Helen F.
Share Review
Report Review

Great experiences
June 6, 2018

I have been using trustedhousesitters for a few years now and it has enabled me to travel the world, meet great people, explore places I might never have gone to and another plus is taking care of all the pets. I've taken care of horses, donkeys, goats, chickens, fish and of course dogs and cats. On my next assignment I'll be taking care of some crabs but I probably won't have to take them for walks. Walking the pets also is a good form of exercise. Another plus is the good vibs from the owners when they come home and the house is clean and the pets have been well taken care of. This website does a great job of meeting the needs of home and pet owners as well as the intrepid traveler.

Date of experience: June 5, 2018
GB
1 review
0 helpful votes
Follow Patricia M.
Unfollow Patricia M.
Share Review
Report Review

If you like to travel and you like animals then this is for you. It doesnt matter what age you are, you will find a housesit that you can manage. Ive been finding pet/house sitting assignments for two years now and it just keeps getting better. You can travel to other countries or go to different parts of your own country. You stay in neighborhoods not hotels and you really get an insight into how the local a community works. Trusted Housesitters is totally professional and the website is simple to manage.

Date of experience: June 5, 2018
Germany
1 review
0 helpful votes
Follow Antje F.
Unfollow Antje F.
Share Review
Report Review

Spent a lovely couple of days with Cass. She's a very sweet dog, easy enough to handle. The flat is in a good location with walks as well as public transport near.
Both of Cass' owners are kind and the contact made me feel like I'd become part of this little family right away.
Totally would sit for them again.

Date of experience: June 5, 2018
Isle of Man
1 review
0 helpful votes
Follow Gill M.
Unfollow Gill M.
Share Review
Report Review

Dominique was instantly welcoming and very accommodating. Going out of her way to make sure I had a friendly network to hook up with for cocktails or a bite to eat if I so desired. I had a seven week sit in the most beautiful riverside apartment with lovely neighbors. The cats completely won my heart, absolutely adorable little characters, full of spirit and fun. Very affectionate and loving. I was more than sad to leave them. I fully recommend a sit for Dominique and the boys.

Date of experience: June 5, 2018
GB
1 review
1 helpful vote
Follow Heather Q.
Unfollow Heather Q.
Share Review
Report Review

Highly delighted with the service I have received from the company since joining late last year. Everything is easy to understand and both the sitter and owner has complete confidence with all details emailed within the site. The online service has also been invaluable, particularly when I was new to the site and unable to work through how everything went. The company have also taken on board a number of my suggestions for improvement which is very encouraging as they really listen to constructive criticism.

Date of experience: June 5, 2018
NL
1 review
1 helpful vote
Follow Jessy H.
Unfollow Jessy H.
Share Review
Report Review

Our experience with trustedhousesitters has been extremely positive. The site is enabling us to travel to interesting corners of the world and meet like-minded animal lovers. Its such a great trade off - we have a home while we travel and, in exchange, pet/home owners get the satisfaction of having their home and pet taken care of.

Date of experience: June 4, 2018
New Jersey
1 review
0 helpful votes
Follow Cheryl V.
Unfollow Cheryl V.
Share Review
Report Review

I have 11 house/pet sits under my belt both domestic and international. Every single experience has been outstanding. I highly recommend them.

Date of experience: June 4, 2018
New Mexico
1 review
7 helpful votes
Follow Vicky W.
Unfollow Vicky W.
Share Review
Report Review

Waste of money
June 4, 2018

My sitter had to cancel with less than a day's notice, so I had no way of finding someone on the site to replace her before I left the country. Ended up having to pay someone local instead, and trustedhousesitters refused to refund my subscription fee. Stay away unless you want to risk being out over $100 for nothing.

Edit: In response to the trustedhousesitters reply below, I don't see how you expect to be able to help me find a new sitter when my flight leaves in a few hours. I certainly would not let anyone into my home when I haven't had a chance to talk to them first.

There may be lots of time left on my membership, but this is my big trip for the year, and the price of membership is absolutely not worth having someone watch my cats for a night or a weekend when I could easily have a neighbor do that.

It shouldn't be my responsibility to make sure someone else has their paperwork in order to enter the country. I'm very disappointed in my first and last experience with this site.

Date of experience: June 4, 2018
TrustedHousesitters M. Trusted House Sitters Rep
over a year old

Hello Vicky,

I am sorry to hear that your sitter was unable to attend your sit and care for your lovely cats. I can see from our recent correspondence with us that the sitter in question had issues with their visas.

Whilst sitters not being able to attend a confirmed sit is a complete rarity on the site, we do always recommend that things such as visas are firmly in place before making travel arrangements. When applying for a sit outside of the sitters home country our FAQ's advise that the sitters are aware of that specific countries entry requirements, including visas. I am sorry to hear that this does not appear to be the case in this situation.

There are definitely things that we can do to help you as your sitter is unable to attend your sit. It is not unheard of for a sitter to be able to help out on a last minute sit! I can see that my colleague is assisting you, however, please do get in touch with me personally if you would like me to also help you with this - Please email me at [email protected] FAO Carla.

Unfortunately, we are unable to refund your membership fee based on the sitter not being able to attend your sit due to their visa issues. However, as your membership lasts for a full year there is still lots of time and opportunities to use your membership and we can look at any future dates that you may be away - anything from an overnight stay where you need someone to care for your cats to weeks or months! We can get those dates listed for you and help you achieve full use of your membership.

I look forward to hearing from you soon.

Thank you
Carla
Membership Services Operations Manager.

Czechia
1 review
1 helpful vote
Follow Gianna H.
Unfollow Gianna H.
Share Review
Report Review

I'm a college student travelling Europe on a limited budget. My mom actually forwarded me some information on Trusted HouseSitters and I'm so glad she did. I've had such a wonderful experience with kind hosts and amazing pets. The membership fee is so worth it, this is really a no-brainer. I'm planning my next travels around what housesits I can find!

Date of experience: June 4, 2018
Oregon
3 reviews
4 helpful votes
Follow Paulette G.
Unfollow Paulette G.
Share Review
Report Review

I did not know it was automatically renewed and charged until I got a bill I contacted them within 2 days of knowing and asked to cancel but they could not refund because I was pass the 20 days(?) I am extremely overwhelmed this year and didn't even realize I was probably charged last year. I have not needed them for over 2 years. I don't expect a refund for the last year only the one I found out about 2 days ago. This is unacceptable to me very BAD Service. I will not refer this company to anyone anymore... I gave it a 2* because the gal we used over 3 years ago was GREAT. ALTHOUGH we did have to go through 3 to get her!

Date of experience: June 2, 2018
TrustedHousesitters M. Trusted House Sitters Rep
over a year old

Hello Paulette,

Thank you for taking the time to leave a review for us. We never want to hear that anyone is unhappy with our auto-renewal payments.

When you initially joined we let you know that it is a yearly subscription service, however, you are free to opt out of the subscription at any time via your dashboard settings menu. We are always on hand via Live Chat, Telephone or email should you need help to cancel your subscription at any time.

We also send you email reminders 30,14 and 7 days before the auto-renewal payment is taken - letting you know the auto-renewal date and that you can cancel your subscription via your dashboard if you would like to.

Once the auto-renewal payment is taken you also have 14 days to request a refund in writing and as long as you have not used the service in that time - then we are more than happy to process you a refund. Unfortunately, as with any business we have to have a cut off date to make it fair to all members. All of the above can be found in our Terms and Conditions and we are always happy to talk you through our subscription process if you would like us to.

I am really pleased to hear that you had success when using the service previously and I am more than happy to discuss the best ways to get the most out of your current membership. Also, I am on hand to help should you wish to cancel your subscription.

Please feel free to get in touch at [email protected] FAO Carla and I can personally assist you with your membership.

Best Wishes
Carla
Membership Services Operations Manager.

GB
1 review
0 helpful votes
Follow Joan A.
Unfollow Joan A.
Share Review
Report Review

Brilliant Idea
June 3, 2018

Had a great time visiting all the places, staying in beautiful homes and enjoying the company of adorable animals. Definately recommend joining trusted house sitters, Ive never regretted it.

Date of experience: June 2, 2018
Washington
1 review
0 helpful votes
Follow Susan B.
Unfollow Susan B.
Share Review
Report Review

I joined in November 2017 and I have just finished my fourth sit. I have cared for two dogs, two cats, two birds and numerous fish. I have been to Portland and Seattle but have also done two nearby in New Jersey and in Brooklyn. I have enjoyed them all and met really nice people. This is a wonderful way to travel and be a local as well as doing a good deed. It is wonderful to have the company of a cat or dog. I recommend Trusted Hosesitters very highly.

Date of experience: June 1, 2018
Australia
1 review
0 helpful votes
Follow Yvonne C.
Unfollow Yvonne C.
Share Review
Report Review

We have just done our very 1st housesit with Trusted Housesitters. Wow, it was fantastic!. We expected to go to a small town but it was a beautiful city in New England NSW Australia with lots to see. What a hidden gem. Thank you Trusted Housesitters as without you we would probably never have gone to this divine place. It is also a really fantastic way to meet new friends and learn all about the area and the country in general.
We highly recommend joining Trusted Housesitters and have the opportunity to travel the world and look after much loved pets without having to pay for accommadation.

Date of experience: May 31, 2018