Trusted House Sitters

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Trusted House Sitters

2.7

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Trusted House Sitters Reviews Summary

The company has garnered significant criticism for its customer service, with many customers expressing frustration over the lack of responsive support and difficulties in obtaining refunds. Common complaints include billing issues, inadequate communication, and a perceived lack of accountability for damages caused by sitters. While some users reported positive experiences with sitters, the overall sentiment reflects a sense of disappointment and mistrust, particularly among sitters who feel exploited by the fee structure. The company appears to prioritize marketing efforts over customer satisfaction, leading to a growing perception of unprofessionalism and dissatisfaction among users.

This summary is generated by AI, based on text from customer reviews

service
91
value
90
shipping
16
returns
20
quality
74

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Love it!
May 31, 2018

Makes travelling so enjoyable So many places to visit and enjoy!

Worth the subscription and would recommend homeowners and travelers alike to consider using your site

Date of experience: May 31, 2018
Spain
1 review
0 helpful votes
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Fi and Terry have a beautiful place and three wonderful pups. The perfect place to experience Brighton! I'll happily look after their place any time. Thanks, guys!

Date of experience: May 30, 2018
Australia
1 review
0 helpful votes
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This is by far the best website offering house sitting and pet sitting around the world with lots of different options around many countries.

Date of experience: May 30, 2018
Canada
1 review
0 helpful votes
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As with most good things in life - 'you get back from life what you put in to it' - and this is very true of OUR experience with 'Trusted Housesitters'. Every house-sit, from our first in Sandy, OR 2-1/2 years ago to the latest one last week in Victoria, BC, has been a delight. We have had multiple call-back sits with four of our TH house-sits, each of which have resulted in exciting new friendships.

Date of experience: May 29, 2018
Kansas
1 review
0 helpful votes
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You have pretty much nailed this niche market. When people hear what we're doing, their jaws drop, and then we tell them how to join... must have told a couple of dozen people already.

Would like you to add a link to the top of the page so I can get in to it right away and search. Right now, I go to Google, and input trustedhousesitters.com so I can start looking. Seems like you have no links in your email.

Also, would save tons of time if, when I use my filters to focus on, say, Oregon, the brand new ones are all at the top, so I don't have to go through every, single listing all over again.

You guys are great... thank you.

Hugs to you and yours,

Brian Collins

Date of experience: May 29, 2018
Texas
1 review
0 helpful votes
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Trusted House Sitters is so easy to use and I've had 3 of the most wonderful house sits in my journey through Canada and Texas during the past 6 months.

As well as allowing me to travel and visit some amazing places, I've met fabulous people and made some new lifelong friends.

I can't recomment TrustedHouseSitters enough.

Date of experience: May 28, 2018
GB
1 review
0 helpful votes
Follow Dianne E.
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I wasnt sure what to expect when I first joined. Very quickly over a period of 4-6 months and especially when I started sitting, all my concerns and hesitations were put to rest. I find Trusted HouseSitters an incredibly organised and forward thinking organisation, very methodical and efficient in achieving their objectives in the interest of their members on any side of the fence, homeowners, pet owners, house and/or pet sitters... and it includes the precious non paying members the pets themselves.

Im still new at this but in all 3 back to back sits, Ive met some of the most incredible people. Not just the members themselves but their circle of friends. Im beginning to think it cant possibly be a coincidence 3 times in a row. Im not sure if its the like minded age group, the common thread of loving animals and travel that seem to unite us but in all instances the willingness to jump in to help and the genuine warmth and friendship that Ive experienced each and every time is just amazing.

Unlike other internet platforms, theres nothing trivial about the intent of this platform. It helps period. From a personal perspective it doesnt make me feel written off just because Im no longer working. Quite the contrary - it allows me to continue doing what Ive always loved - travelling and meeting people in a home setting in the company of animals I adore. It doesnt get better than this.

I highly recommend Trusted HouseSitters to anyone of any age.

Date of experience: May 28, 2018
GB
1 review
1 helpful vote
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I have just completed my first house sit and found the whole process easy peasy. No problems at all. I only had one question but easily found the answer via the big question mark at the top right hand side of the page. My only concern is the number of people applying for sits in some areas and being able to get my money's worth. Time will tell. Meg

Date of experience: May 28, 2018
Florida
2 reviews
0 helpful votes
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We'e found the TH site to be very easy to use. It's the best designed Housesitting site out there and I feel very comfortable with the security checks they do on potential sitters. We've had some great experiences and met some wonderful people (and pets) through TH. It's well worth the annual fee.

Date of experience: May 27, 2018
New York
1 review
0 helpful votes
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Our first pet-sit opportunity was almost 2 years ago now. We have had the best experiences with both owners and pets. I can't name our favorite sit because they have all been wonderful. We've not ventured out of the US yet, but I think that is coming in 2020. Trusted Housesitters has given us a unique ability to combine our love of travel and adventure with our love for pets.

Date of experience: May 25, 2018
Canada
1 review
0 helpful votes
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I have been a member for four years and during that time I have had some wonderful assignments. We spent three months in Botswana looking after a bush camp; seven weeks in Mauritius caring for three cats and seven weeks in Cairns, Australia caring for a Husky and we have had many more exciting sits. I would highly recommend this site to anyone wanting to travel the world, enjoy the company of some wonderful animals and meet some interesting people. We are really addicted to this way of life and hope for many more sits in the future through TrustedHousesitters.

Date of experience: May 25, 2018
Australia
1 review
2 helpful votes
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We have been with TRUSTED HOUSESITTERS for about 9 years. Because of this great company it has enabled Lyn and myself many fantastic experiences, which you dont get on a cruise ship or tour bus.

Date of experience: May 24, 2018
Colorado
1 review
2 helpful votes
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I have been a member of TrustedHousesitters for 3 years and done over a dozen sits. It's a well run site and attracts quality homeowners. Highly recommend.

Date of experience: May 24, 2018
GB
1 review
1 helpful vote
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Brilliant idea!
May 24, 2018

Weve recently found this site and think its such a brilliant idea. Pets get to stay where theyre most comfy and houses are secure while owners are away, and sitters get to stay in gorgeous houses with furry cuddles all round the world.

Date of experience: May 23, 2018
Spain
1 review
1 helpful vote
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As a pet owner you save cash with confidence. As a sitter see the world on a budget and make friends along the way

Date of experience: May 23, 2018
GB
1 review
1 helpful vote
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We have completed five and each one was special. We can hardly wait for our next one it is amazing journey, Thank you Trusted House Sitters

Date of experience: May 23, 2018
Portugal
1 review
1 helpful vote
Follow Bronwyn N.
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I have secured 3 different house sit via Trusted House Sitters and all experience as have been wonderful and unique. I have thoroughly enjoyed the pets, the outstanding houses, the people I have met and the places that the sits have taken me. It has been an ideal way for me to travel, make new friends and gives the owners their much anticipated holidays. The site is not too difficult to manage.
All in all I would definitely recommend Trusted House Sitters - which I have already done!

Date of experience: May 23, 2018
Australia
1 review
1 helpful vote
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A basic but comfortable little retro cottage in the picturesque hills of the Mornington Peninsular. Amazing sights to see, beaches, wineries and many other attractions. I felt rather nostalgic step back in time to my childhood home. Thanks for the opportunity.

Date of experience: May 22, 2018
Canada
1 review
1 helpful vote
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Get to it!
May 23, 2018

The best place to be as a home and petowner or as a home and petsitter. Hundreds of opportunities. Juste love it and cant wait to be retired to travel while petsitting full time!

Date of experience: May 22, 2018
Illinois
1 review
1 helpful vote
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This is a great website. Connecting your love of travel and your love of pets. Many that I have met through this site both use house/pet sitters and are house/pet sitters!
Perfect!

Date of experience: May 22, 2018