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The company has garnered significant criticism for its customer service, with many customers expressing frustration over the lack of responsive support and difficulties in obtaining refunds. Common complaints include billing issues, inadequate communication, and a perceived lack of accountability for damages caused by sitters. While some users reported positive experiences with sitters, the overall sentiment reflects a sense of disappointment and mistrust, particularly among sitters who feel exploited by the fee structure. The company appears to prioritize marketing efforts over customer satisfaction, leading to a growing perception of unprofessionalism and dissatisfaction among users.
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I'm into my 2nd year with this site and I think it is fabulous! - I have had 8 sitters thru the site and 1 came back months later for a 2nd sit. At the moment I have a couple from another state sitting with my furbabies and fish for 2 months and they send me updates of photos, text, and even photos of possible bill statement envelopes. I've just completed my 1st sit with 2 $#*!cats in Canada and enjoyed the experience of traveling into new areas. And have already referred 2 new members and about to refer the 3rd.
I have only completed two house sits with Trusted Housesitters but they were both lovely sits with equally gorgeous animals. I hope to return to my recent one as I have been invited back when it suits us both.
It is a user friendly site and any queries are always answered quickly and efficiently.
I love this website! Ive had many positive experiences through this amazing site.
Ive met so many wonderful caring people! Thanks for starting this business!
Good value for money. We've stayed at amazing places and met lovable dogs (and nice pet owners too) through THS. Members since 2016. Excellent support through website and useful tools (Welcome Guide). We've told many people about this service.
We love the flexibility of staying in a home where you meet the neighbors as well as the hosts. It's like being in your own home. We get to make the meals we prefer using ingredients we pick up locally, and eating out when we want to not every day because we have no other option.
I have had great success with this website. My only critisim is the slow website. But I think it's improving.
Marie and her husband took a chance on me as a first time house sitter, and they were awesome! They were extremely good communicators about what they were looking for, and provided every peice of information one might need to live in their home and address any possible issues. It provided great peace of mind to have emergency contacts, and directions on how to use everything in their home from the wifi and clothes washer to the back up generator in the basement. I would happily house sit here again!
Very straight forward, no hassl. Professional and great content. I have referred a few people to the site so looking forward to some free months
Great website, easy to use and very easy to find sits. Good communication with the people looking for sitters.
We are have had a five star experience, meeting wonderful people, and seeing so many areas in the UK. I would highly recommend the website. I just have a problem tracking my emails to various housesitters? They seem to disappear when I need them most. Just a clerical error otherwise we could not be happier.
Recently I have not had as much trouble with the site as previously, however there is still a few pop up's appearing when you are trying to navergate the site. Also still cant delete old messages on your inbox. And unlike other house sitting sites, there is no penalty for home owners who don't have the manners to acknowledge your application to house sit.
I joined TrustedHouseSitters six years ago. I love to travel. My family have long since flown the nest and I am free to do my own thing. I dont have pets of my own so TrustedHouseSitters has allowed me to take care of other peoples pets while living my dream of travelling and living like the locals. Thank you to TrustedHouseSitters.
What a positive experience! This is a perfect service. We want to travel economically. We like dogs. And the homeowners need someone to watch their pets while they are away. Win. Win. After our first sit in Austin, I feel like the homeowners are now friends. We had a wonderful time away, and the homeowners did not have to worry about their home or their two dogs.
I would give this a 5 star but... hosts and sitters who try to print out the welcome package find it not computer friendly. It is spaced too far apart and runs off the page. A 2 paged welcome package takes 5-6 pages with your format.
TrustedHousesitters.com uses their own employees to post fake listings. These housesitting listings are not real! I have caught them on multiple occasions where they offer fake listings and fake profiles.
They post this fraudulent info just to get you to pay for subscription.
Never use TrustedHousesitters.com
Love the smart concept of TrustedHouseSitters, of course, and enjoyed contacts with all petlovers - as I am -; moreover I really appreciated the secure feeling provided step by step by the process of the platform especially the thorough welcome guide once a sitting confirmed.
Just experienced a ***** sitting for a few days in Utrecht. My closer friends and family have discovered TrustedHouseSitters hearing from my experience: the buzz is on!
We have been using trusted housesitters for over 3 years now and have stayed in some fantastic properties in amazing locations. We have watched beautiful B&Bs in national parks and estates on acres and acres of land all thanks to trustedhousesitters.com.
The site is very easy to navigate and they have all the answers if you have any problems or questions.
We use the site to travel to new destinations and through the site we find the people who are looking for people like us to look after there home and pets.
Thank you trustedhousesitters for all the adventures and we look forward to more to come.
Of course you have to be flexible about your expectations, but that is part of the charm... you may be deciding to go away but you don't know where until you find the right sit for you.
And apart from caring for nice pets, you get to know new, interesting people!
After our first sit of three weeks, we are totally satisfied with the web site, the system and the sit itself. It is a great win/win opportunity.
Thanks to Trusted Housesitters we have just enjoyed a week in the Cotswolds looking after two lovely dogs in the peace and quiet of the countryside. It is so easy to find a housesit and we have had three in our first year and all have been excellent. Off to America in September.
Answer: Fees are an annual membership for both homeowner and pet sitters (approx $120). With thousands of members, I've not had any problem finding a sitter.
Answer: Hi Jim, when house sitting it is expected that you will take care of your own cooking, etc. You will have full use of the homeowners kitchen facilities. We hope this helps. TrustedTeam
Answer: Yes. It depends on where you live but this couple is beyond question the best and dependable and honest. Debbie and Wil Wilburn. [email protected] Please give my name: Fluffy's mom
Answer: Your accommodations are free. You still have to get there on your own. Since accommodations are often the biggest expense of a trip, it is a great deal. Use code RAF270183 to get 25% off you annual membership fee.
Answer: Hi Caroline, Thank you for your question, forgive my delayed reply. If you haven't already contacted the Membership Services Team (https://support.trustedhousesitters.com/hc/en-gb) I would encourage you to do so and they will help you to get this resolved. Kind Regards, The TrustedHousesitters Team
Answer: Hi Sada, You'll be able to read reviews of the sitters on their profiles. If there isn't anything showing, then this indicates that the sitter doesn't have any reviews just yet. If there is something else that we can do to help, please do get in touch with Membership Services, and we'll be more than happy to speak with you further. Kind regards, The TrustedHousesitters Team
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Dear Kate,
I am super surprised and concerned to read your review. Your claim that we have fake home listings on the site is simply not true. Having fake listings would completely go against the ethos and values of the site, these are the very foundations of our community and ones which all members share.
There seems to be a great deal of misunderstanding from your review, so I wanted to let you know how our site works with our home listings. All of our home listings are individually approved before they go live on the site. We approve on average 100 listings per day and these are from fully paid members of the community. If any listing does not meet our guidelines we reach out and help the owner with their home listing.
It is true that some employees have their own home listings as they welcome sitters into their home, these are genuine listings where a sitter is needed to care for their pets whilst they are away. We are so passionate about the company that we all use the site as both sitters and owners!
I am more than happy to speak to you about any individual listings and explain how best to apply for those listings. You can then reach out to the owner and start a conversation regarding their listing and find out more.
Unfortunately, from the details that you have provided, I am unable to find an account with us. Please, could you kindly email me your full name, registered email address, and links to any listings that you would like to know more about to [email protected] FAO Carla.
I hope that this clarifies things for you and If something has happened that has lead to you leaving this review please do get in touch so that I can understand why this review was left and help you.
Carla
Membership Services Operations Manager