Trusted House Sitters

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Trusted House Sitters

2.7

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Trusted House Sitters Reviews Summary

The company has garnered significant criticism for its customer service, with many customers expressing frustration over the lack of responsive support and difficulties in obtaining refunds. Common complaints include billing issues, inadequate communication, and a perceived lack of accountability for damages caused by sitters. While some users reported positive experiences with sitters, the overall sentiment reflects a sense of disappointment and mistrust, particularly among sitters who feel exploited by the fee structure. The company appears to prioritize marketing efforts over customer satisfaction, leading to a growing perception of unprofessionalism and dissatisfaction among users.

This summary is generated by AI, based on text from customer reviews

service
91
value
90
shipping
16
returns
20
quality
74

We monitor reviews for authenticity

Washington
3 reviews
0 helpful votes
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Great experience
July 13, 2018

Trustedhousesitters is a great service, linking house sitters with people who want to travel, and be comfortable knowing their loved ones left behind are well taken care of. I'd highly recommend it, to house sitters and home owners, it's a great match.

Date of experience: July 11, 2018
GB
1 review
0 helpful votes
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I have been a sitter for nigh on 3 years and mostly my sits have been great. Reading the comments on the side I think it needs to be understood that trusted it just a conduit between the owners and the sitters.
I have never experienced a problem as a sitter with Trusted

Date of experience: July 11, 2018
Australia
2 reviews
0 helpful votes
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Being able to stay in the Perth Area for nine weeks would not have been possible without your website. This great couple trusted me with their home and property without even meeting me, and I would hate to let them down. Since they don't have any pets, I became a friend to the cats and dogs in the neighborhood. Being able to go sightseeing all over this beautiful city and surrounding area was a dream come true, and I thank you for giving me this opportunity.

Date of experience: July 11, 2018
Norway
1 review
3 helpful votes
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To start with terrible costumer service, I pay the subscription to do not end up paying a private person to take care of my dog, and of course I found nobody to take care of my dog! And they won't refund the money because I put the dates of when I need the sitter! So how I am supposed to know if I can or not find someone? Just save your money and time and don't use this useless website!

Date of experience: July 11, 2018
TrustedHousesitters M. Trusted House Sitters Rep
over a year old

Hello Marisol,

I am extremely sorry to hear that you are unhappy with our customer service. It is something that we pride ourselves on and always welcome feedback as we are always striving to improve. I can also see that you have left the agents that have assisted you with positive feedback, so please it would be great to know which particular areas of our customer service you are unhappy with. This way we can really know where we can improve and assist you better.

In reference to your refund request, we are more than happy to process any refund requests that are inside of our Terms and Conditions, unfortunately, your request was outside of these due to having live dates on your home listing and connecting with sitters via the site.

I completely understand that it can be daunting if you do not find the perfect sitter immediately, however as your dates are not for a few months there is definitely lots we can do to help you find a sitter for those dates. Including following our home listing advice that I can see you have been discussing with the Membership Service Team. Once this is implemented I am sure that you will be well on your way to finding a fantastic sitter for your future house sit.

Please do not hesitate to get back in touch with the team via LiveChat or completing our contact form in the Help Centre. They will be more than happy to continue to guide you in the best way to get the most out of your home listing and membership.

Thank you
The TrustedHousesitters Team.

Florida
1 review
1 helpful vote
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My experiences have been so positive, I would like to share the word. I just finished a house sit for two kitties in England. A perfect vacation for me and Im sure, peace of mind for my hosts who left their kitties in my care. A win win.

Date of experience: July 10, 2018
GB
1 review
0 helpful votes
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We have had beautiful experiences in three different countries now, thanks to TrustedHousesitters. We have made friends with hosts and their neighbors, gotten to know interesting places very well, and enjoyed pets and cuddles with horses, cats, rabbits, and fish! Staying in these beautiful, well-appointed homes is a wonderful, very cost-effective way to explore an areas real life - I could never learn an area this way as a tourist!

Date of experience: July 10, 2018
New Jersey
1 review
0 helpful votes
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My husband and I love traveling at a leisurely pace, and we love animals. Trusted House and Petsitters allows us the opportunity to travel all over the world, see towns and cities we have always dreamed of, and live like locals. We can take our time getting to really know places as they are (not just as the glossy travel brochures would have tourists believe). Its wonderful exploring, making friends and finding out of the way, hidden gems for ourselves. Its a real adventure.

Meanwhile, we have the added bonus of loving on sweet dear pets for their owners in there absence. We love animals and have had a number of them in our family throughout the years. However, at this stage in our lives, we find ourselves without fury friend of our own. Watching out for other peoples pets gives us the chance to lavish that attention and love on animals who appreciate a friendly loving human while their family is away.

This arrangemt also allows their humans the peace of mind they need, while away from home, to relax, knowing that their homes and pets will be well looked after.

We could not be happier with Trusted House and Petsitters and highly recommend it.

Date of experience: July 10, 2018
Texas
1 review
0 helpful votes
Follow Ted N.
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Most of our sits have been through Trusted House Sitters. They are by far the best house sit website in their quantity & quality on selections. Their website and followup is tops.

Date of experience: July 9, 2018
GB
1 review
0 helpful votes
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Just so easy
July 9, 2018

As a first time sitter site is easy to navigate around. Ths has lots of people requiring sits. Definitely worth a try.

Date of experience: July 9, 2018
California
1 review
0 helpful votes
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Tech meets pet
July 9, 2018

A close friend, who is a big fan of this site, recommended this to me. In the short time I have been on I have had three different assignments. All of them exceeded my expectations in terms of the owners, animals and the housing. Words are inadequate to describe the opportunity to interact with pets in the homes of their care providers. At my age having pets is like having grand children, fun to play with and clean up after for a while but not forever.

Date of experience: July 9, 2018
Spain
1 review
0 helpful votes
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In August we will have been members for two years. We've had sits lasting from just 5 days right up to an 11 week sit. We've had sits looking after just 1 cat right up to a sit with 1 dog, 3 horses, 6 budgies and 10 chickens. Sits with 10 cats, sits with 7 dogs, and various combinations inbetween. We've sat on three different continents. Trusted House Sitters has made this wonderful life possible, and offered support when we've needed it. A great company to be part of and hopefully we will stay active members for many years to come.

Date of experience: July 9, 2018
Australia
1 review
0 helpful votes
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Great house sit. Fantastic house, fantastic location and great animals. Thanks trusted housesitters.

Date of experience: July 9, 2018
Spain
1 review
0 helpful votes
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I started 3 years ago with my membership as a house sitter. First build up my profile so the house and pet owners can get a first impression.
Now I look in the daily news if I have time to do house sits.
And to be honest: it is great! I had the possibility to do house sits in several countries. Highly recomandated for honest and trustworthy people.

Date of experience: July 8, 2018
Italy
1 review
0 helpful votes
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I enrolled in THS just a few months ago. Rapidly found the sit of my Dreams and it even proved just the way I expected it to be. It was very easy to select the perfect house/pet/owner/destination through the very detailed profiles THS requires and thanks to the daily e-mails that are sent by the website. IT REALLY WORKS and it gave me a new kind of lifestyle I'll be happy to embrace for a very long time. I most definitely recommend using THS for those who love pets, travelling and making new friends or enjoying some peace. Also... whatever question you have their Customer Service is very quick and efficient in responding. Love it! Thank you THS for making this Genius idea come true!

Date of experience: July 8, 2018
France
1 review
0 helpful votes
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Unspoiled Spain
July 9, 2018

Dog sitting at Jannics was great, I have enjoyed the walks in the hills, the lovely and lovable dogs, the quiet pace of life, and the surroundings, as well as practicing my Spanish with locals.
Jannic is a lovely person who will welcome you in her house like a few people will. She is a very organised person, knowledgeable and fun.

Date of experience: July 8, 2018
New Zealand
1 review
0 helpful votes
Follow Lyndsay P.
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Over a few years we have experienced very honest and reliable contacts with many house owners.
Many are now close personal friends.
Thank you Trusted House Sitters.

Date of experience: July 8, 2018
California
1 review
0 helpful votes
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My house sits obtained through this online service over many years have been excellent. Everything about the service is described in detail and confidentiality is a high priority until the sit is confirmed. I highly recommend,

Date of experience: July 6, 2018
Mississippi
1 review
0 helpful votes
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A win win for all
July 8, 2018

What a great idea! I thinkunfortunayeky few things are a win win in this world but you have one herez. The app is new it and the site need to be tweeked a bit otherwise great.

Date of experience: July 6, 2018
Virginia
2 reviews
0 helpful votes
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We have used Trusted multiple times from Sydney to Perth and Alexandria to L. A. Trusted has lots of sits all over the world the process for applying is easy and one sit more than pays for the annual fee. We travel six months of the year and Trusted really helps us stretch our travel budget. Plus since we love dogs and cats and our lifestyle does permit us to have our own, getting to have one for a few weeks or months gives us of pet fix until our wanderlust subsides.

Date of experience: July 6, 2018
GB
1 review
0 helpful votes
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Being a member and house sitter on TrustedHousesitters has not only allowed me to take care of the most beautiful houses and adorable pets, but has connected me with some of the loveliest and most interesting people I've ever met. TrustedHousesitters is such a brilliant model and is the most creative way to travel, save money on accommodation, and explore new neighbourhoods. I'm an animal lover who currently can't keep animals so it's brought that healing energy back into my life too. Thank you TrustedHouseSitters for running such a safe and friendly community and connecting sitters and homeowners the world over! Keep up the good work.

Date of experience: July 5, 2018