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The company has garnered significant criticism for its customer service, with many customers expressing frustration over the lack of responsive support and difficulties in obtaining refunds. Common complaints include billing issues, inadequate communication, and a perceived lack of accountability for damages caused by sitters. While some users reported positive experiences with sitters, the overall sentiment reflects a sense of disappointment and mistrust, particularly among sitters who feel exploited by the fee structure. The company appears to prioritize marketing efforts over customer satisfaction, leading to a growing perception of unprofessionalism and dissatisfaction among users.
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I have house-sat with TH in the States, Canada and the UK and have had only great experiences. I had only applied for far-away destinations, but local homeowners also found me on TH and engaged me, and I have ended up also having great mini-vacations with lovely pets only a few miles from home `` such a great break. Extensive emails back and forth essential, and for local sits I always meet them in person weeks ahead of time as well. I also will send documents to prospective homeowners to prove I am legitimate, and have asked homeowners for references of their own in the past. There is a lot of trust involved on both sides, so both sides should do as much research as possible. I do not have any pets right now so am very happy to play and care for other peoples' pets. I have found the homeowners I have helped out to be universally grateful and relieved to have someone caring to trust with their pets and home. In return, I am appreciative of the trust they show me and the chance for a free vacation in interesting places plus pets! What could be better? (I do not charge a fee). I always leave the house as clean or cleaner than when I arrived. Perfect arrangements for me, as I am a young retiree with grown children who loves pets, is good at outdoor and indoor work and is self-motivated to do a good job. If I apply to something it is only after some thought so I always ask them to briefly acknowledge my application even if they have chosen someone else. This has worked every time but once. Was it a false review, as one reviewer suggests? Possibly... or maybe it is a careless person who neglected to remove his ad after having chosen someone.
Again, I urge everyone to get as much info on the other person as possible before accepting, to avoid uncomfortable or dangerous situations.
I would also like to see more homeowners think to add requirements such as "dog must not be left alone for more than 4 hours". I am surprised that all dogowners do not do this.
For me, TH has been worth the annual fee.
Thank you Trustedhouse for giving me the opportunity to house/pet sit, it's a great way of getting close to the animals. I really enjoyed my first sit and hope to do more soon.
We've just returned from another hugely enjoyable 9 days away, courtesy of Trusted House Sitters.
Using the site to link up with like-minded people has been a dream for us. The house-sits have all been reliably represented and the team at THS set up useful reminders for our house-sits coming up. We can't fault the service.
My husband and I had a wonderful sit in Ireland. I am happy to have Trusted House Sitters. It is not so easy to get a sit, but I hope we can have more sits all over the world.
I have just completed my first overseas housesit through Trusted Housesitters. It was a wonderful time and now I look forward to more experiences.
Graham & I have thoroughly enjoyed all the house sits we have done, even the return sits. Especially our return visits just as friends for a night's stop over & catch up. It's a real treat being given the opportunity to love & care for people's homes & loved pets.
Looking forward to the next one & the next one & the next one.
Thanks trusted house sitters. Maree & Graham Carey
I just completed my first sit with Trustedhousesitters.com and it went great! I am looking forward to more experiences.
I had a lovely weekend in the Welsh countryside away from it all, with two beautiful dogs who were no trouble at all.The house was lovely and i felt very welcome and comfortable there.
The teenagers have flown the nest and are travelling the world, so we thought lets go!
We have been travelling for 4 months currently, we have done 3 housesit through trusted house sitters. This is such a fabulous way of living like a local and staying in areas you wouldnt normally stay. We have been lucky enough to have been chosen for 3 amazing housesits, with each one being very unique. If your thinking of joining, stop thinking stop dreaming, make it happen, our friends think we have the ultimate life and yep we do
THIS WEBSITE IS VERY GOOD AND GIVES ME UPDATES ON NEW SITS ALL OVER THE WORLD TWICE A DAY, IN THE MORNING AND EVERY EVENING. IT IS MUCH BETTER THAN OTHER HOUSE SITTING SITES THAT I AM A MEMBER OF.WE HAVE PICKED SOME GREAT SITS IN DORSET AND SOMERSET IN THE U. K WITH GREAT PETS TO LOOK AFTER.
We have joined this and a few other sites. This one has always seemed the most informative. We have stayed in several countries, and have also used it closer to home. Will continue to be a trusted house sitter I hope for many years to come
David and Gilly are very welcoming and easy to communicate with and all the arrangements were very straight forward. Their garden is wonderful, the watering system is all in place and the whole environment is very relaxing to be in. Both cats are a delight Leo is very attentive and affectionate needs a little care though not complicated. Sam is very independent comes and goes as she pleases, and a few times a day she arrives for a friendly chat and a stroke. I would give a 100% recommendation to anyone who is thinking about this house. David and Gilly are wonderful hosts. Thank you both for inviting me to your home it has been a pleasure and I am very much looking forward to being in touch again.
This site has literally allowed us to live all over the world. And we have made friends with people and animals all over the world. The thing is, it fosters a spirit of trust and friendship that is fast disappearing in our normal world. It is win/win for everyone! This site changed our lives and we have been better for it in so many ways. Have completed over 20 house sits.
I have enjoyed some travel, met nice people and many lovely animals. This is a wonderful way to open yourself up to new experiences!
I met Marie and Ian prior to my first sit with them. They were very welcoming, introduced me to their pets, and took the time to show me around their house and land.
As promised, they left me detailed instructions for looking after Maddie, Marley, Loki, Chi, the chickens and the fish, and contact numbers for emergencies.
They were very flexible when I needed to be out for a couple of hours during my stay because of work commitments, and were very generous with their gifts.
My room was beautiful, spotlessly clean, and towels had been provided.
Communication was always first rate, and I was never made to feel as though I was troubling them when I needed to contact them whilst they were away.
I am currently on my second sit for Marie and Ian, and delighted to be back getting doggie cuddles.
I can thoroughly recommend Marie and Ian, and their gorgeous animals.
Clare Durling
I was able to see Glasgow for two weeks for the price of a plane ticket! I was able to speak to my sit over video chat and we did not move forward until we were comfortable with each other. It was a very positive experience and one I hope to repeat. As with all things, buyer beware... do your own due diligence and make sure that you have your bases covered YOURSELF. This is a facilitation site, not a matchmaking site. It does not do the work for you. If your personalities clash or if you are uncomfortable with the sit/sitter you haven chosen, then part company and start again. Prospective sits, please be realistic. Do not expect your sitter to be a hostage in your home. Sitters do this to travel and see the sights. Prospective sitters, if you chose to housesit, be committed. People are depending on you, so if you are at all flakey, please pass and find another way. Leaving someone stranded is not cool. Spend time with the animals. It's why you're there. With that said, I had a great experience and hope to do it again very soon.
My husband and I are on a long road trip adventure and wanted to stay in a few places for 3 to 4 weeks. We decided to try house sitting at the suggestion of friends who have had a good experience. TrustedHouseSitters.com matched us with two excellent assignments that fit our goals and now we are happy to know that the home owner at our first assignment was very pleased with us. It's was a win-win! We are headed now to our next assignment.
This is the first time we have used Trusted Housesitters and we found the site easy to use and the rapid communication was great. I would recommend Trusted Housesitters to any prospective sitters or home owners looking for good reliable mutual relationships.
Everything was just perfect. I loved it. Trina had prepared everything for me. And Fin its just on adorable delightful cat. So easy To love and To take care of.
Answer: Fees are an annual membership for both homeowner and pet sitters (approx $120). With thousands of members, I've not had any problem finding a sitter.
Answer: Hi Jim, when house sitting it is expected that you will take care of your own cooking, etc. You will have full use of the homeowners kitchen facilities. We hope this helps. TrustedTeam
Answer: Yes. It depends on where you live but this couple is beyond question the best and dependable and honest. Debbie and Wil Wilburn. [email protected] Please give my name: Fluffy's mom
Answer: Your accommodations are free. You still have to get there on your own. Since accommodations are often the biggest expense of a trip, it is a great deal. Use code RAF270183 to get 25% off you annual membership fee.
Answer: Hi Caroline, Thank you for your question, forgive my delayed reply. If you haven't already contacted the Membership Services Team (https://support.trustedhousesitters.com/hc/en-gb) I would encourage you to do so and they will help you to get this resolved. Kind Regards, The TrustedHousesitters Team
Answer: Hi Sada, You'll be able to read reviews of the sitters on their profiles. If there isn't anything showing, then this indicates that the sitter doesn't have any reviews just yet. If there is something else that we can do to help, please do get in touch with Membership Services, and we'll be more than happy to speak with you further. Kind regards, The TrustedHousesitters Team
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