Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered significant criticism for its customer service, with many customers expressing frustration over the lack of responsive support and difficulties in obtaining refunds. Common complaints include billing issues, inadequate communication, and a perceived lack of accountability for damages caused by sitters. While some users reported positive experiences with sitters, the overall sentiment reflects a sense of disappointment and mistrust, particularly among sitters who feel exploited by the fee structure. The company appears to prioritize marketing efforts over customer satisfaction, leading to a growing perception of unprofessionalism and dissatisfaction among users.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have only done 1 house sit so far, everything went well on both sides. I have 1 complaint about your website, I have been trying for months to get the Enhanced profile with the criminal check done but that service has been down for a long while.It would help in getting accepted for certain sit. Can you please address this problem.
In every house sit we have done, we have met great similar minded pet owners, with the main focus being the care and love of animals.
We only started out on this journey 5 months ago and have loved our house sits to date, what a great way to travel and see the world. The website is good, a few further updates could make it great. I have only use support once and although they were polite, I never got an answer and was left in limbo, which is why I dropped my rating.
Up until a couple of weeks ago I would have rated THS a lot higher, however after being a member for 14 months, and having completed over 15 house sits through the site, for which I was rated 5 stars for each, it was time for my membership to end. Due to personal reasons, resources and energy needing to be directed elsewhere, I have elected not to renew - this is nothing to do with this review.
The service post membership ending from customer service is why I rating them only 2 star - and honestly I feel it should only be 1!
There is a sit I am due to do later this month, that I do not have the contact details of the Pet Owner, and THS are being no help what so ever in passing my contact details on to the Pet Owner to ensure they are left in a last minute struggle to find a sitter for their pets... Sadly a very disappointing place to end up in.
This well designed service with web and mobile app allows pet and house sitters (and the pet or home owners who need trustworthy sitters) to connect worldwide after paying an annual fee. It's screening and search functions are efficient and well designed. A great team behind the scenes are ready to help with any questions - and they ensure that everything runs smoothly. Loving petsitting - a great way to travel and meet some really great people and their furred and feathered friends.
I certainly enjoyed makng three new cat friends for a week in Ada, Michigan
The house owners/cat owners were exceptional people to work with... their first time on turstedhousesitters.com and they did a perfect job. Very welcoming people and interesting too!
The house was lovely, the cats were happy to continue their routines with a new person in charge, and the Ada area of Michigan is one of my favorites.
Certainly would recommend this booking to anyone wanting to have a hassle free time in Ada, Michigan... and get three new fur friends!
We love travel and look after pets. Always it's good to have pets waiting for us. And even it is a way to meet new friends and good people of other nationalities
We were recommended this website by friends.
We are a small family travelling the world open ended.
This has been the best recommendation on our travels so far!
Trustedhousesitters has a lot of houses on site, and a great system to find them.
I have tried other housesitting sites in various countries but this one is the best.
It is extremely well done, with a great set up between the lists and the maps, great options to select specific search options like time, type of animals, etc.
The review system is well done.
We have found sits in China, Bali, Australia, New Zealand, and will later find sits in Europe.
And having had to use the customer service twice for small issues or questions, I was amazed at how fast and efficient they were in their response.
Really really worth it, we are joining in for another year!
I lucked out when I signed up at TrustedHouseSitters!
My first House Sit was so enjoyable.
I am ready to return!
We have had 5 great experiences. THS has made it easy to link up with people who need a sitter and their website is very easy to navigate and search.
We are delighted with Trusted Housesitters. We have had only positive experiences and recommend it to others.
On our second sit, from eight cats to just one this time.
Czech Republic to southern France
We are flexible with our time, and just happy to fill in, explore a new area and experience new things. So THS is working for us
I recently completed my first housesit with Trusted Housesitters and it was better than expected. The website made it easy to find sits that I was interested in, and once applied for and approved, it was easy to get the information I needed through their Welcome Guide. I'll be using Trusted Housesitters again.
I've very disappointed that it's so hard to contact you. My experience was not good. I need to report a sitter as not trustworthy -
I don't want other house sitters to suffer the same way!
Hi Jessica,
I'm really shocked to read your message! I do hope that you are okay.
We are keen to speak with you further regarding this issue, please can you get in touch with us again as soon as possible, so that we can look into this with you.
https://support.trustedhousesitters.com/hc/en-gb
We do have agents available 24 hours a day, and even if everyone is on a call at the time, if you were to leave a voicemail, we'd get back to you as soon as possible.
Alternatively, we do have the live chat option, or you can email us, both found through the help centre on the site, please do get in touch and we would certainly want to look into this further. I've put a link to the help centre for you and will keep an eye out for your contact.
I look forward to your contact, and resolving this with you.
Thank you,
The Trusted Team
Seamus is an amazing dog. A very fast greyhound. He is well behaved and a pleasure to take care of. Patrice left excellent instructions for his care, and for the house. She also left lots of information about the area. The Villages is almost overwhelming with all the things to do. We had a wonderful time taking Seamus for walks, and to the different Squares for entertainment in the evenings. She has an immaculate house and yard. We highly recommend this sit. Suzanne & John
I recently returned from a house/dog sit in the beautiful English countryside. It
Amazes me how people can trust a complete stranger from another country but they did and it was such a fabulous experience. I think both parties should definitely skype if they can't meet in person and you should both feel comfortable with each circumstance. I've had two wonderful experiences as a house/pet sitter and I've also made some lifelong friends. I highly recommend Trusted Housesitters, if you want to travel and if you love animals. Sometimes it doesn't involve animals and people may prefer that. I for one love the opportunity to have a "pet" when I am on vacation. I hope to do another sit soon. Thank you Trusted Housesitters for this amazing opportunity to live like a native in another land!
Although we have done only 3 housesits between here and Australia, the process has been so smooth and enabled us to meet lovely like minded people and give us the opportunity to look after their homes and pets. From beachfront, to world heritage sites and stunning national rural areas, we have been blessed. Long may it continue. It was never difficult, just simplicity done excellently!
The site works with no hitches... smooth and provides all a house sitter needs to find a sit and to coordinate with the owners afterwards. Been on it for six years... 11 sits... and site has fine tuned things to make it easier each year. Worth the fee to be on it.
Yes, it can sometimes be hard to stand out in the crowd of other excellent housesitters, but if you persevere and are friendly, enthusiastic and approachable, this is an excellent experience, backed up by a great service from Trusted Housesitters. I have really enjoyed my assignments, and met some lovely people and their pets. My simple advice is to go into it with your eyes open, do your advance research of where you are going, and ask lots of questions of your host if you are at all unsure. This really is a mutually beneficial service, so enjoy it!
I've been housesitting for just over a year now, and have loads of wonderful memories to treasure of beautiful homes, areas to discover and wonderful pets to live with.
The THS setup is easy to use both for hpuesesitters and the home owners. What a brilliant idea this is!
Answer: Fees are an annual membership for both homeowner and pet sitters (approx $120). With thousands of members, I've not had any problem finding a sitter.
Answer: Hi Jim, when house sitting it is expected that you will take care of your own cooking, etc. You will have full use of the homeowners kitchen facilities. We hope this helps. TrustedTeam
Answer: Yes. It depends on where you live but this couple is beyond question the best and dependable and honest. Debbie and Wil Wilburn. [email protected] Please give my name: Fluffy's mom
Answer: Your accommodations are free. You still have to get there on your own. Since accommodations are often the biggest expense of a trip, it is a great deal. Use code RAF270183 to get 25% off you annual membership fee.
Answer: Hi Caroline, Thank you for your question, forgive my delayed reply. If you haven't already contacted the Membership Services Team (https://support.trustedhousesitters.com/hc/en-gb) I would encourage you to do so and they will help you to get this resolved. Kind Regards, The TrustedHousesitters Team
Answer: Hi Sada, You'll be able to read reviews of the sitters on their profiles. If there isn't anything showing, then this indicates that the sitter doesn't have any reviews just yet. If there is something else that we can do to help, please do get in touch with Membership Services, and we'll be more than happy to speak with you further. Kind regards, The TrustedHousesitters Team
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Izabella,
I'm really pleased to hear that you have completed lots of sits through the site, I'm sorry that you've decided not to renew your membership with us and we are sorry to hear that you do feel that our support has not matched up to your expectations.
We pride ourselves on being a member to member platform to provide contact between any members of the site. As you have decided not to renew your membership with us, you can not contact members through the site any longer. Were you to renew, you'd be able to contact these members again.
To protect this ethos of a member to member service, and members data and privacy, in the Terms and Conditions, that you agreed to, you agreed to "ensure that the entire duration of the Sit is during a current membership". Despite not having a current membership with us you are still more than welcome to do this sit, however, this would not be under the TrustedHousesitters umbrella.
As per your contact on our Facebook page, we reached out to the owner in question and let them know that you were no longer a member of the site, and asked them how they wished to proceed. If the owner does ask us for your contact details, we will provide them with your details, as we do not want any pets to be left without a sitter.
If you would like to discuss this further, please do get in touch with our Membership Support Services on [email protected] who will be happy to speak with you further.
Thank you,
The TrustedHousesitters Team