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The company has garnered significant criticism for its customer service, with many customers expressing frustration over the lack of responsive support and difficulties in obtaining refunds. Common complaints include billing issues, inadequate communication, and a perceived lack of accountability for damages caused by sitters. While some users reported positive experiences with sitters, the overall sentiment reflects a sense of disappointment and mistrust, particularly among sitters who feel exploited by the fee structure. The company appears to prioritize marketing efforts over customer satisfaction, leading to a growing perception of unprofessionalism and dissatisfaction among users.
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What an amazing time sitting for Kerryn and Nathan. Their dog Samba was a joy. He has quite the playful personality and is very serious when it comes to his chew toys. I felt like part of the family from day one. Thank you folks for a great time. I wish you the very best in the future. Best regards Ramona
I could not imagine having a better first experience house sitting anywhere else! Seth and Lynette were the most gracious, kind, and generous hosts. These are some of the nicest people you could possibly meet. Their little dog, Bella, is so calm and gentle. She has a cute little dance she does if you ask her if she wants to go to the park for a walk.
My time was so relaxed and enjoyable. Seth and Lynette made things incredibly comfortable and simple for me. If you get the chance to sit for them, you should jump at the chance. I'm grateful to have had such an encounter, especially my first time out of the box.
My husband and I have made some lovely friends, humans as well as pets, on our global and UK house sits and it has enabled us to visit places we had never been to before.
Trustedhousesitters has opened up our retirement and given us the opportunity to live like locals in other people's homes, make new friends, and take care of some gorgeous pets.
Thank you Trustedhousesitters, we 100% recommend you to people we meet on our house sitting assignments, friends and family.
Jenny
TrustedHouseSitters does a wonderful job, and the site just keeps getting better. We have experienced dozens of wonderful pet-sits.
Everything was great about this sit. Cristine and Tom have a super comfortable home, lovely small backyard and two friendly, one super friendly, cats. Their home was well organized with everything we needed, and the BEST bed pillows in the world! Gig Harbor and the surrounding area is beautiful with lots of things to do and see. If the timing was right we would not hesitate to help them out again. (The app is not allowing me to upload a photo. In our THS photos you will see Phil walking the cat Juji. Yes, Juji loves her leash.)
I have completed 2 successful petsits and I've met the most wonderful people and pets. I've house and petsat for years and I am happy to add this site to my repertoire
Very welcoming couple with a wonderful obedient and well behaved dog.
Very generous owners who provided us with a great first night meal and a delicious cake which we devoured over the course of our stay along with all the essentials to cater for our needs and for looking after a lovely dog.
Would highly recommend this sit and would have no hesitation in applying for another with this couple should the opportunity arise in the future.
Had a wonderful 3 weeks house and pet sitting in the town of Vallejo... home is very close to waterfront/ferry that can be taken to visit San Francisco... Pets well behaved and very loving and friendly. Great stay
I've had the pleasure of being a member of Trusted Housesitters since March 2017 & have had the most wonderful experiences travelling to new places, meeting wonderful people & enjoying the company of such delightful pets (each with their own interesting personalities)!
The membership service team are amazing with their knowledge & experience and they've been so friendly & helpful with any questions I've had, when contacting them either by phone or through the online communication.
Many thanks for this fabulous opportunity in 'helping pet lovers travel'!
Lindy VA
The title says it all.
I only had 2 sits so far and they were an absolutely delightful.
But it's hard to get a sit. Some have as many as 50 vounteers.
So one night laying in bed, an ad came up on my fb newsfeed, I usually scroll on by, but this time I didn't, I joined! Getting my profile up and running and being open and honest and transparent was easy. If you're doing this for the right reasons, then the offers are there. Sure you have to apply, almost like a job, put your best foot ( or paw) forward. It's been 10 months now and I haven't stopped petsitting! It's really great. The customer support team are fantastic and only an email away. Absolutely love this site.
I have had two great pet sitting experiences. They were on opposite coasts. I loved the pets and the owners were wonderful. People on this site really want the best for their animals. I hope to use this site to travel out of the US in the future. Great experiences so far.
We enjoyed staying at Juliet and Martin's farmhouse. The accommodation is old but comfy, especially at night with the wood stove burning. Picking and eating field mushrooms, fresh apples, raspberries and blackberries was a lovely treat. Chilli the cat is very affectionate and we fell in love with Cassie the dog who never seemed to run out of energy. You definitely need a car for this one as it was so far from everything and everyone, except the lovely, friendly neighbours up the lane.
We thoroughly enjoyed our house sitting experience for Marta.
The cats were a delight to look after and her home was very comfortable.
We were made to feel very welcome and would definitely recommend this sit.
A great experience to sit for Hannah and definitely recommended to others. I arrived the night before to take Maggie out together and it felt so relaxed and I enjoyed it. Also, arriving at Hannah's house, I felt welcomed right away. A beautiful home, with extra bedroom, bathroom and pretty much everything you can dream about as a house sitter.
The neighborhood is terrific, safe, green and quiet to walk around. Also very friendly people and neighbors where ever you walk.
I got used to our little routine of walking, eating, snacking, reading with Maggie next to me. If Maggie wants something, she'll let you know. She won't let you forget her snack. No worries;)
I felt home and am sure anyone else would feel the same.
Thank you again for this great experience, hope to meet again!
Rachel
I joined trusted housitters after doing extensive searching on the web. I am very pleased I joined housesitters international. I wanted to see more of the USA. I wanted to experience the real people and the places. Hotels are just not the same. I also do love animals. They love you so unconditionally. You feed them, brush them, hug them and take them for walks and they think you are the best. Such a morale booster.
I started receiving house sit notifications from the moment I joined. The website is easy to join. The housitters have all been amazing as well. The team at housesitters are available 24/7. They are so helpful and respond so quickly if you need a personal chat.
I can highly recommend to anyone to being part of this wonderful experience.
Linda was wonderfully communicative & her place was a such a comfy nest to ride out Hurricane Florence. Several fantastic restaurants within walking distance & awe-inspiring sunsets. Caramel & Butterscotch were the sweetest felines to care for. I'd be happy to assist Linda again anytime in the future!
My first sit was a lovely, enjoyable experience. The website communication was fast and efficient- although not all people reply to an offer to sit. Some posts are still up after the dates which is disconcerting.
This has been a fantastic site for us. We have had wonderful house sits, great pets to care for and super people to meet. Highly recommended.
Efficient and overall excellent. Although a 5-star review is not showing up on my reviews and the people I sat for assured me they tried to send it. Reviews are important. I sent Trusted etc. a note in the box provided and had no response.
Answer: Fees are an annual membership for both homeowner and pet sitters (approx $120). With thousands of members, I've not had any problem finding a sitter.
Answer: Hi Jim, when house sitting it is expected that you will take care of your own cooking, etc. You will have full use of the homeowners kitchen facilities. We hope this helps. TrustedTeam
Answer: Yes. It depends on where you live but this couple is beyond question the best and dependable and honest. Debbie and Wil Wilburn. [email protected] Please give my name: Fluffy's mom
Answer: Your accommodations are free. You still have to get there on your own. Since accommodations are often the biggest expense of a trip, it is a great deal. Use code RAF270183 to get 25% off you annual membership fee.
Answer: Hi Caroline, Thank you for your question, forgive my delayed reply. If you haven't already contacted the Membership Services Team (https://support.trustedhousesitters.com/hc/en-gb) I would encourage you to do so and they will help you to get this resolved. Kind Regards, The TrustedHousesitters Team
Answer: Hi Sada, You'll be able to read reviews of the sitters on their profiles. If there isn't anything showing, then this indicates that the sitter doesn't have any reviews just yet. If there is something else that we can do to help, please do get in touch with Membership Services, and we'll be more than happy to speak with you further. Kind regards, The TrustedHousesitters Team
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