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Tripadvisor

2.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Tripadvisor Reviews Summary

The company maintains a mixed reputation, with some customers praising its user-friendly platform and the wealth of travel insights it provides, which enhance trip planning. However, significant concerns arise regarding customer service, particularly in handling booking issues and refund requests, leading to frustration among users. Complaints about outdated accommodations and perceived bias in review moderation further detract from the overall experience. The sentiment reflects a growing dissatisfaction with responsiveness and transparency, suggesting a need for improved communication and support to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
78
value
67
shipping
24
returns
28
quality
61

We monitor reviews for authenticity

GB
2 reviews
0 helpful votes
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Trusted website
May 12, 2016

I was searched many times this website. They gave me adviced and choices hotels, its so great and excellent hotel even is cheapest price in your budget. Keep it up & continue your good work. Tnx so much TripAdvidor!

Date of experience: May 11, 2016
Australia
3 reviews
19 helpful votes
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Love it
May 12, 2016

I live in Aussie and have been using them for checking hotels all over Asia and for things to do in the area. I really like the site. I also use them for reviews of restaurants and cafes in my area and find it very helpful.

Date of experience: May 11, 2016
Canada
4 reviews
5 helpful votes
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There's noone to answer your questions when you most need it

Date of experience: May 10, 2016
Ohio
21 reviews
21 helpful votes
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Reliable.
May 4, 2016

They are supposed to give information you can count on and they do that.

Date of experience: May 3, 2016
Thailand
3 reviews
1 helpful vote
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Truth be told
May 2, 2016

The great thing about trip advisor is you get real time reviews of other travelers experiences. The good the bad the ugly.
When your traveling there's nothing worse than having bad service or misguided information. Trip advisor really tells us all.

Date of experience: May 1, 2016
Australia
5 reviews
1 helpful vote
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Travel Advice
April 25, 2016

TripAdvisor are an excellent company to help you research destinations, hotels, tours and prices. I do not book any trips without first seeking reviews on TripAdvisor so that I know what to expect.

Date of experience: April 24, 2016
Australia
2 reviews
0 helpful votes
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Best site for honesty
April 19, 2016

If I find something on another site, I will always review TripAdvisor as well, and usually persuaded by their advise. Some reviews are waaaaay different to individual sites. I stay clear of those bookings that are so different (better than) to TripAdvisor.
I also like the way that you can also see prices of many sites on TripAdvisor.

Date of experience: April 19, 2016
Cambodia
4 reviews
11 helpful votes
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As a business owner it was a bad buy to sign up for their annual service that offers also booking through Tripadvisor. They are not up to the task neither technologically or strategically. I had 0 traffic in sales. Price tag is high for what they offer. Stick with the review panes only. It is free and adds value to your business.

Date of experience: April 18, 2016
RU
4 reviews
5 helpful votes
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Just wanted to say thanks to TripAdvisor, it is great

Date of experience: April 18, 2016
Ireland
4 reviews
2 helpful votes
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Great
April 13, 2016

Great site because you get feedback from real customers on their experiences.

Date of experience: April 11, 2016
Canada
4 reviews
13 helpful votes
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As a business owner on TA and listed, they have absolutely zero credibility when it comes to verifying reviews for listings. As a merchant they can allow fake reviews ( which incidentally are ALWAYS the highest rated/ liked/ helpful, even if they are fake. 5* reviews for some businesses Ie competitors are also fake and not verified.
BEWARE OF TA.

Date of experience: April 11, 2016
Brazil
4 reviews
11 helpful votes
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For those who don't realise, it is very easy to get fake reviews added to a business to bump them up the ratings. Some businesses give incentives (bribes) to customers to place reviews. Some even get friends and family to add reviews. If you do not join in the 'game' the number of reviews will be significantly lower and you will sit lower in the ranks. Lets face it, we are all getting a little 'review fatigued' now.

Tripadvisor will never address this as they want businesses to compete and to proliferate their brand - very clever! There are genuine reviews but within the mix of the less than truthful versions it all becomes a bit unreliable really. The verified reviews you get from other sources, the big OTA's, are great in one major way, you can only leave a review if you book through them, so they are far and away a more trustworthy resource for knowledge.

Date of experience: April 9, 2016
California
3 reviews
6 helpful votes
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Convie
April 9, 2016

This is an convenient site, easy to find hotel for travel, and the hotel have good envirnonment and service, always click it for travel any time!

Date of experience: April 8, 2016
Japan
3 reviews
12 helpful votes
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Good website
April 8, 2016

It's a good site for traveler, and easy to navigate. But sometimes there will be tight availability. Maybe when I booked the tourist seasonlol

Date of experience: April 7, 2016
Florida
4 reviews
47 helpful votes
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Good site for homeowners to list properties with no additional fees to renters or owners. Some issues with uploading pictures, but overall great site! I've had several inquiries and they offer a free trial period for listing.

Date of experience: April 4, 2016
District of Columbia
3 reviews
1 helpful vote
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Best travel guide
April 4, 2016

I do all my bookings after reading the reviews. They are very helpful for the overview. Keep up the good work.

Date of experience: April 3, 2016
Wyoming
3 reviews
4 helpful votes
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I am a travel enthusiast, recently found this site, it's very easy to find my hotel information saves me a lot of time. And this site has a separate application app, always convenient!

Date of experience: March 31, 2016
Ohio
22 reviews
36 helpful votes
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I have used this website to get an accurate review for many vacation spots. The advice and reviews always come in handy and have proven to be very useful. I have also seen hotels improve their services because they want to keep a high rating with trip advisors because they know it will get them more business.

Date of experience: March 30, 2016
California
3 reviews
7 helpful votes
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My only complaint about TripAdvisor is that it's seemingly impossible to search for and review businesses that don't fit into the categories (e.g. Hotel, car rental, etc). I wanted to review booking.com but couldn't find a way to do that.

Otherwise, I like their website.

Date of experience: March 28, 2016
Philippines
3 reviews
0 helpful votes
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I will look up this website whenever I am planning for a vacation. The comments from previous visitors sometimes even with photos help me decide if that is the place or destination I want to visit. Click Things to Do the website will list down the attractions one can visit. It saves me a lot of time doing research on the destination I am planning to visit.

Date of experience: March 24, 2016