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The company maintains a mixed reputation, with some customers praising its user-friendly platform and the wealth of travel insights it provides, which enhance trip planning. However, significant concerns arise regarding customer service, particularly in handling booking issues and refund requests, leading to frustration among users. Complaints about outdated accommodations and perceived bias in review moderation further detract from the overall experience. The sentiment reflects a growing dissatisfaction with responsiveness and transparency, suggesting a need for improved communication and support to enhance customer trust and satisfaction.
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I was searched many times this website. They gave me adviced and choices hotels, its so great and excellent hotel even is cheapest price in your budget. Keep it up & continue your good work. Tnx so much TripAdvidor!
I live in Aussie and have been using them for checking hotels all over Asia and for things to do in the area. I really like the site. I also use them for reviews of restaurants and cafes in my area and find it very helpful.
There's noone to answer your questions when you most need it
The great thing about trip advisor is you get real time reviews of other travelers experiences. The good the bad the ugly.
When your traveling there's nothing worse than having bad service or misguided information. Trip advisor really tells us all.
TripAdvisor are an excellent company to help you research destinations, hotels, tours and prices. I do not book any trips without first seeking reviews on TripAdvisor so that I know what to expect.
If I find something on another site, I will always review TripAdvisor as well, and usually persuaded by their advise. Some reviews are waaaaay different to individual sites. I stay clear of those bookings that are so different (better than) to TripAdvisor.
I also like the way that you can also see prices of many sites on TripAdvisor.
As a business owner it was a bad buy to sign up for their annual service that offers also booking through Tripadvisor. They are not up to the task neither technologically or strategically. I had 0 traffic in sales. Price tag is high for what they offer. Stick with the review panes only. It is free and adds value to your business.
As a business owner on TA and listed, they have absolutely zero credibility when it comes to verifying reviews for listings. As a merchant they can allow fake reviews ( which incidentally are ALWAYS the highest rated/ liked/ helpful, even if they are fake. 5* reviews for some businesses Ie competitors are also fake and not verified.
BEWARE OF TA.
For those who don't realise, it is very easy to get fake reviews added to a business to bump them up the ratings. Some businesses give incentives (bribes) to customers to place reviews. Some even get friends and family to add reviews. If you do not join in the 'game' the number of reviews will be significantly lower and you will sit lower in the ranks. Lets face it, we are all getting a little 'review fatigued' now.
Tripadvisor will never address this as they want businesses to compete and to proliferate their brand - very clever! There are genuine reviews but within the mix of the less than truthful versions it all becomes a bit unreliable really. The verified reviews you get from other sources, the big OTA's, are great in one major way, you can only leave a review if you book through them, so they are far and away a more trustworthy resource for knowledge.
It's a good site for traveler, and easy to navigate. But sometimes there will be tight availability. Maybe when I booked the tourist seasonlol
Good site for homeowners to list properties with no additional fees to renters or owners. Some issues with uploading pictures, but overall great site! I've had several inquiries and they offer a free trial period for listing.
I do all my bookings after reading the reviews. They are very helpful for the overview. Keep up the good work.
I am a travel enthusiast, recently found this site, it's very easy to find my hotel information saves me a lot of time. And this site has a separate application app, always convenient!
I have used this website to get an accurate review for many vacation spots. The advice and reviews always come in handy and have proven to be very useful. I have also seen hotels improve their services because they want to keep a high rating with trip advisors because they know it will get them more business.
My only complaint about TripAdvisor is that it's seemingly impossible to search for and review businesses that don't fit into the categories (e.g. Hotel, car rental, etc). I wanted to review booking.com but couldn't find a way to do that.
Otherwise, I like their website.
I will look up this website whenever I am planning for a vacation. The comments from previous visitors sometimes even with photos help me decide if that is the place or destination I want to visit. Click Things to Do the website will list down the attractions one can visit. It saves me a lot of time doing research on the destination I am planning to visit.
Answer: Ya, its very easy, you can find your hotel and write as you want. What's your experience with this hotel.
Answer: Its hard to find it. I think you must need to find the correct name of your company or place. Then you can easily find any review
Answer: I don't have a chance about this. I think real reviews with good details published immediately.
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