Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Tripadvisor

Tripadvisor

2.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Tripadvisor?
grey stargrey stargrey stargrey stargrey star

Tripadvisor Reviews Summary

The company maintains a mixed reputation, with some customers praising its user-friendly platform and the wealth of travel insights it provides, which enhance trip planning. However, significant concerns arise regarding customer service, particularly in handling booking issues and refund requests, leading to frustration among users. Complaints about outdated accommodations and perceived bias in review moderation further detract from the overall experience. The sentiment reflects a growing dissatisfaction with responsiveness and transparency, suggesting a need for improved communication and support to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
78
value
67
shipping
24
returns
28
quality
61

We monitor reviews for authenticity

New York
2 reviews
4 helpful votes
Follow Marybeth C.
Unfollow Marybeth C.
Share Review
Report Review

Very helpful
December 21, 2016

Great site to visit before any trip! Won't leave home without checking with them!

Date of experience: December 21, 2016
Washington
5 reviews
6 helpful votes
Follow Abby M.
Unfollow Abby M.
Share Review
Report Review

There are A LOT of useful reviews on tripadvisor, but you really need to be put in the time to find something worth while. Sometimes it just strickes me as a bit unorganized.

Date of experience: December 19, 2016
Washington
2 reviews
3 helpful votes
Follow Samuel S.
Unfollow Samuel S.
Share Review
Report Review

Useful
December 19, 2016

Very useful website for those who like travelling. COOL!

Date of experience: December 19, 2016
Pennsylvania
8 reviews
9 helpful votes
Follow SANDRA R.
Unfollow SANDRA R.
Share Review
Report Review

Best Reviews anywhere
December 14, 2016

I never plan any vacation without reading all of the related reviews on TA. I also complete my reviews after a vacation to help others find great places or warn of possible problems. I trust this site 100% and am happy to be a very active reviewer.

Date of experience: December 13, 2016
Oregon
6 reviews
4 helpful votes
Follow Timothy H.
Unfollow Timothy H.
Share Review
Report Review

Good resource
December 12, 2016

Great information before you travel. Learn from others' experiences.

Date of experience: December 11, 2016
Kuwait
8 reviews
7 helpful votes
Follow Sanaa A.
Unfollow Sanaa A.
Share Review
Report Review

This is my fifth year to rely on this marvelous site to arrange my summer trip with the family especially to choose places of attraction and shopping spots, so easy to use the only thing you need is to place your destination and search, then choose from side list of categories weather you look for hotels, attraction or shopping malls, accurate addresses to copy and load in your google map to save it in your places,,, you can also see it on map from the same page.

You also get benefit from the members reviews which helps a lot to know more about the place and weather to put it at the top of the list or not.

Many thanks and appreciation to the team standing behind.

Good luck and all the best.

Date of experience: December 5, 2016
Australia
4 reviews
0 helpful votes
Follow hubert b.
Unfollow hubert b.
Share Review
Report Review

Nice guide
November 29, 2016

No matter which place I go to I use TripAdvisor. It helps me to find good bars all over the world.

Date of experience: November 28, 2016
Texas
7 reviews
8 helpful votes
Follow Helen S.
Unfollow Helen S.
Share Review
Report Review

Trip Advisor is comprised of other travelers just like you and me. You can read their honest opinion of hotels, tour guides, excursions, and anything else travel related and know it came from a real person, not a paid marketer. You can ask questions and receive answers from people who have been there or done that. I use Tripadvisor.com before I do ANY traveling!

Date of experience: November 21, 2016
Croatia
2 reviews
0 helpful votes
Follow Matthias H.
Unfollow Matthias H.
Share Review
Report Review

#MyAdvisor
November 21, 2016

Lol I could not believe what you can learn on this page, also there are prices too lol, thanks

Date of experience: November 21, 2016
GB
4 reviews
8 helpful votes
Follow Alan T.
Unfollow Alan T.
Share Review
Report Review

First port of call
November 16, 2016

Excellent site, I never go anywhere without researching the location on Tripadvisor. It really exposes the true state of the travel market and has saved me from many a falsely advertised and potentially poor experience. Some in the travel Trade really need to clean up their act or go out of business.

Date of experience: November 14, 2016
New York
2 reviews
1 helpful vote
Follow renee m.
Unfollow renee m.
Share Review
Report Review

Very helpful travel site
November 7, 2016

TripAdvisor is my "go to" site when I want to check customer reviews of restaurants I'm considering. It's also a great source for helpful hints on which rooms to request when staying at a hotel and an overall view of the places. TripAdvisor hasn't steered me wrong yet!

Date of experience: November 7, 2016
Virginia
1 review
0 helpful votes
Follow Dillon T.
Unfollow Dillon T.
Share Review
Report Review

Stayed two nights staff was efficient and courteous. Rooms clean and newly painted
BEST price deal in surrounding area nice room for less then 70 per night. Strongly recommend.

Date of experience: October 17, 2016
GB
6 reviews
0 helpful votes
Follow David S.
Unfollow David S.
Share Review
Report Review

I use this site to find all the unique gems when we travel. It helped me plan my upcoming trip to Myanmar as well. Getting a flight and hotel is only the start, use this website to find all the unique places to go when you are there!

Date of experience: October 14, 2016
Georgia
10 reviews
6 helpful votes
Follow ANA Z.
Unfollow ANA Z.
Share Review
Report Review

This site is very information when i travel and want to know places to visit

Date of experience: October 13, 2016
New Jersey
2 reviews
0 helpful votes
Follow Richard H.
Unfollow Richard H.
Share Review
Report Review

Reliable
October 11, 2016

Haven't used Trip Advisor much but when I did, got what they said I'd get. Prices maybe not quite as low as some other sites but at least I did get what they said.

Date of experience: October 10, 2016
India
1 review
11 helpful votes
Follow Surajit G.
Unfollow Surajit G.
Share Review
Report Review

Andaman tour
October 11, 2016

The overall experience of Andaman tour was awesome. The underwater activities especially the "SCUBA DIVING" was a life time experience. It was like a dream you do not want to wake up from. The color all around me changed and it turned bluish -green. It was really a great experience, seeing the beauty of sea wildlife because of the presence of many varieties of reef fish, corals. It was totally a different world.
The resorts are really peaceful and pleasant. The associated beach was very clean appropriate for swimming and one can relax on the wooden benches hours together. The environment was peace and quiet. The sound of the breezes coming from coconut trees and the sea waves makes the stays very romantic.
The sea food was really attractive, I cant stop myself to have each time during my meals. The coconut water was so sweet that we felt thirsty frequently.
And finally we cant forget the hospitality provided by our Guide specially "Majeed Bhai". He is v ery friendly and helpful.
So, thanks Sonu Ji for making our tour memorable.

Surajit

Date of experience: October 10, 2016
Tennessee
3 reviews
2 helpful votes
Follow Daniel W.
Unfollow Daniel W.
Share Review
Report Review

So Helpful!
September 29, 2016

TripAdvisor really helps me in my travel plans. They always give the accurate information for travelling.

Date of experience: September 27, 2016
Switzerland
2 reviews
21 helpful votes
Follow Miguel Y.
Unfollow Miguel Y.
Share Review
Report Review

Legit Reviews!
September 21, 2016

Very accurate reviews! Found this out when I visited Norway recently and I had to be checked into some hotel. I was able to find some reviews about the place and even proceeded to negotiate a good price based on the feedback!

Date of experience: September 20, 2016
GB
2 reviews
0 helpful votes
Follow Petrus d.
Unfollow Petrus d.
Share Review
Report Review

Great informative site!
September 18, 2016

Tripadvisor provide a wealth of information that makes my travels so much easier.

Date of experience: September 17, 2016
Texas
4 reviews
5 helpful votes
Follow Gloria C.
Unfollow Gloria C.
Share Review
Report Review

I like to check TripAdvisor when I am making travel plans. Real people write about different sites and this helps me decide where to go and what to do.

Date of experience: September 15, 2016