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Tripadvisor Reviews Summary
The company maintains a mixed reputation, with some customers praising its user-friendly platform and the wealth of travel insights it provides, which enhance trip planning. However, significant concerns arise regarding customer service, particularly in handling booking issues and refund requests, leading to frustration among users. Complaints about outdated accommodations and perceived bias in review moderation further detract from the overall experience. The sentiment reflects a growing dissatisfaction with responsiveness and transparency, suggesting a need for improved communication and support to enhance customer trust and satisfaction.
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I love TripAdvisor reviews and I like reviewing places I've been to for them, especially restaurants, not only in my local area, but when I travel as well.
The trip was awesome and all the services given by Trip factory was satisfactory. Everyone go through with tripfactory
I was searching for tickets and couldn't find the time with the dates. It was frustrating and stressful so I called my flight search.com America Airlines booking agent Andy save the birthday trip to the whole entire family. America Airline booking agent Andy on my flight search.com was my lifesaver. Mr. Andy found the airport the right date and suitable time in a wink of an eye like one two three and we are thankful and grateful and really appreciated he working with us and changing our life from being frustrated and confused too simple easy 1-2-3 let's pack and go. Andy is excellent to work with we will definitely keep him on speed dial for our future trips with my flight search.com. Mr. Andy we gladly appreciate your service and your patient and dedication to our family booking thank you very much from the bottom of our hearts. We looking forward to book in with you again soon. Once again thank you and God bless you.
I am a B&B owner. Whenever a guest has used TA they think they are booking directly with us. They soon find out thete is no number to contact adking us to cancel. They are given thete toll free number and are told they can't cancel although our cancellation policy alloes them too. Tripadvisor deserves this what should be less than one star review. TA aldo hijacks the accomodation website. Don't bother getting a link since there focus is third party bookings. TA you can't get it all the way around on holding properties hostage.
Though i would like more options for places like coxsbazar, saint martin and a lot of wonderful places in Nepal, Maldives and India
Here you can get good information about hotels, entertainment venues and flights. There are also images, explanations, and can trust what it says.
TA is an excellent resource when it comes to making decisions on restaurants, hotels, travel, etc. They blow yelp out of the water! I consult TA on an almost daily basis as I find it to be very reliable.
I found many choices for booking accommodations in North America, South America and Europe in this site.
I use TripAdvisor all the time to plan my trips. I can find out where to go and what to see in any location; I can book my hotels and I can see where everything is located on the included maps. Most importantly, I can read reviews (judiciously) from other travellers.
You can compare prices, as well.
I always check this site before booking a hotel. I feel people are really honest with their reviews and want to educate the next guest regarding the hotel and it's qualities
While in Aruba had access to all the great restaurant reviews. Very helpful even to people who have been before as things change.
I am a travel agent and these reviews help so many people. You can always go by the reviews - as they are very reliable. Not to mention the advice is spot on. Highly recommend
It's heaven sent! I really love it. I cannot go anywhere on this planet without checking its reviews on Trip Advisor first. So far, none of the ratings has proven to be a disappointment, HAPPY
One of two best places to decide the booking for my every vacation or just some leisure time. Accurate ratings and quite responsive supoort make the day!
Good, reliable and they are honest and upfront. Always offer good advice on restaurants too. I like their rating as it gives us a good indication of what to expect.
At first, I love traveling. And I've been on this site for almost 4 yrs. Time flies, and the information keep updated. I am not that young man who was so desperate to see the world outside. But I still love travel. I found a lot of new places and new routes on this site, and they gave me much more exciting feelings. Travel is good for me, as well as this website.
Overall trip was good. Nice arrangements from Trip factory. Driver Mr. Sajumon was too helpful and nice person.
Have already recommended Trip factory to my colleagues and friends.
Sandesh patil
I always check out places and accommodation on this site. I trust the information. It makes me feel secure when booking somewhere I haven't been before.
For the inside information about any locale, and the top restaurants, etc. Go place to get hotel discounts, too.
Marc and I are so grateful to have had our wedding event at the Ottawa Marriott Hotel. We had a wonderful, great customer service, professional team at the Ottawa Marriott Hotel. Special thanks to Alfred Ayoub, Benjamin Bruckert, Food and beverage Services Manager, Caroline Cote, Event Manager, Lindsey, Manuela, and The Chef who was very exceptional to put together a menu tailored to our needs.
Everyone went above and beyond to help us. We received wonderful feedback from family and friends on how lovely the room was arranged, the view and most importantly how the great was the food. The services was impeccable. We have and will continue to recommend Ottawa Marriott Hotel to everyone."
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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