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TrendTimes Reviews Summary
TrendTimes has 78 customer reviews and ranks 80th in the Toys Store category. Common review topics include customer service, trend times.
Don't buy from this company. You are told you get a 1 year warranty yet when something goes wrong you can't get anyone on the 800 number, it just hangs up on you after telling you to put in a contact request in only to never get contacted. The kids were so excited to get this jeep and have only ridden it a handful of times in the yard to be left in tears because the steering wheel pulled off and tire literally fell off while they were riding it. Remaining tires are about to go. For paying close to $1k on this jeep, I would have thought we would get more than 6 rides out of it and definitely more than a month's worth out of it. So frustrating... absolutely no customer service... none.
We bought the jeep for my 3 year old for his birthday in August. When it arrived there were numerous broken parts in the engine area, the wheel axle was bent so he couldn't even ride it. After numerous attempts to get new pieces, they finally arrived but weren't the correct pieces. Not only that, after multiple back and forth, they offered a $75 credit to bring it to a local shop to fix it in DECEMBER! My child has been unable to ride this car since day one! The other option I was given, was to box it up, crate it and pay for the shipping. Really? It was your mistake not mine that the vehicle came in broken and bent-maybe insure your packages so you don't have deal with this!
Not only that, good luck speaking to anyone, all
Communication is done through email.
This is the worst website description I have ever seen. The only and I mean only things that were true was the leather seats and the weight limit other than that the power wheels brand is actually better. I wish I would have researched further please don't spend the money if the jeep would have been 300 I probably wouldn't complain as much. The jeep that hold 200lbs and can hold 2 other children yeah right its so small. My children are way too tall we had my sons friends over and his 3 year old niece was cramped. So so so disappointed. I have never been this disappointed in any item. Also I bought directly from Magic Cars. Com not trend times
To be clear I have not purchased this item thru trend times. Just wanted to let folks know that My MagicCars company is horrible. Their products not worth the money at all. It is sad to see that a quality company as Trend Times carries the brand. Definitely pick another brand car for your kids you will be much happier.
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Don't buy from this company. False advertising. I was told had a 12 month bumper to bumper warranty the car was only driven 4 times and then was told six months after about a month of trying to contact them and keep receiving a standard word for word email.
We ordered a Jeep for my sons birthday, besides the fact that we were told it was in stock and we would receive it for his birthday it was then put on back order which I get, COVID is here and everyone is ordering. We receive the Jeep and from opening the box we were disappointed. There's nothing about this Jeep we are happy about. We were informed the wheels were rubber, which they are a composite, not what we were wanting. Also, we bought this Jeep because it says "mommy and me" weight limit 200lbs. I'm a small person I weight 105lbs and I have a one year old. There is NO way we both could fit in this Jeep. Now, we have been in communication with this company probably 10 times and they are the rudest people ever! Nothing is being solved but them sending nasty emails and pretty much calling me a liar.
I repeat! DO NOT ORDER FROM THIS COMPANY!
Don't but anything from them! Poor Description of Vehicle and over Priced and Shipping wasn't as promised!
Hi I just want you to know that your company is awesome and your client responsibility is the best. You have created a lot of smiles at our home and we will not forget at our great experienced on the lake with our remote control boat we bought. Thank you for including extra propellers as they came in quite handy when we ran over a floating piece of wood in the water that we could not see. Definitely kept us having fun and the kids are outside of the house enjoying nature!
Thank you so much! You guys are the best! Really came through for my nephew's birthday. I think I want to buy the pink color next for my niece.
Jan
I ordered a 4wheel drive truck for my grandsons birthday they took $459.99 out of my bank and never sent the truck to me I've been asking for my money back for a total of 4 weeks now. Everytime I call a salesman tells me he will connect me to a supervisor but no one will answer they have been telling me by email that I would receive a refund by certain dates still no refund. If I don't receive my refund by end of business 11-11-19 I will file suit I'm also filing with the BBB and I'm also taking my story to our local channel news that reaches around 120.000 homes they have already agreed to hear my story. I don't want anyone else to have to go through this here at the holiday season. So please people don't order from this company. Gordon Ocon.
I went to this website looking for an SUV for my son's birthday in October. I was waiting for them to get on the line so I googled their reviews since I never heard of them. By the time they got on the the line I had already read bad reviews and decided otherwise. I was nice enough to not just disconnect (i work call center and know how it is) so I just said never mind, i didnt like the reviews. Then they got CRAZY! Definitely made it an easy choice NOT to do business with them. Merry Christmas? ToysRUs? They are clearly scammers.
This company has horrible reviews and I don't know why. They responded every time I sent them an email. Yes the car took about 3 weeks due to some shipping delays but they kept in constant contact and reassured me it would be here for my son's birthday. I could not be happier and the laugh and excitement on my sons face is priceless. Best purchase I could have made.
Throughout the ordering and payment process I was actually communicating with a human being. They were very patient and understanding of my financial situation and waited until I was paid to pay them, yet despite this they still shipped my item promptly. Trend times gets my 5 star recommendation. Top Shelf Company. Thank you.
They are a very unprofessional company! I PURCHASED A 550 dollar scooter that they advertised as brand new. It took 3weeks to receive then when i recieved it I got it started once and it never started again. I seen a hole in seat rust in nuts (they claim to be grease) and now electrical tape. I contacted customer service over 50 times (seriously) and each time I'm told they will contact me back and NEVER do... then I get threatening emails that they will file a police report if I don't take my reviews down. They claim it's fake there's Nothing fake about it! Then they said they have sent FedEx to my house (with no return label) then the next email they finally got smart and offered a label... this company is a fraud and if your interested in finding out more or seeing the emails please reach me at *******436 my name is Theresa
TERRIBLE customer service, rude employees, hour long wait times on phone calls, takes days to receive email responses. I received faulty product (they admitted to this) but refuse to allow me to return it. They offered to send new parts and instruction videos but I'd have to break the car down and repair pieces that we didn't even put together. It's brand new, it should work! They refuse to give my money back. Disputing with bank now and also reported on BBB. I have videos to prove my case that it's a faulty item.
UPDATE-- This is a follow-up review to my initial review left about a month ago. After TrendTimes made it very clear they were not accepting my return (and were extremely rude), I decided to dispute the $600 charge through my bank (BOA). After 4 months from purchase date, I received notice that I had won the dispute and could ship the car back. After it got picked up I had plans to move on and wash my hands clean of this terrible experience. TrendTimes must have been super upset about having to return my money, they then researched me and contacted my old boss telling him they were taking legal action against me for leaving fake reviews! I quit working for this company 5 years ago! How crazy is this?!? They are now sending me daily threatening emails. I refuse to take my reviews down, this is the truth and other consumers deserve to hear about my experience. And it's very clear I'm not the only one! Please read ALL reviews on TrustPilot, SightJabber and even with the Better Business Bureau before you purchase from this company. They are completely mad over there! SiteJabber alone shows 64 reviews, overall rating is 2 stars! This company needs to be shut down. I attached photos showing email communication and threatening legal action against me. Enjoy!
Stacey Hartwig believes in fake news and writes fake reviews on her own company. She also says she has nothing to do all day and can do whatever she wants. Here is the proof to her link of her fake reviews on companies she worked for while making other reviews.
https://www.trustpilot.com/users/555cf7f80000ff0001c06eb5
Stacey Hartwig also says in her email " I would love for you to spend the money to have letters sent to me. " Also further proof is at https://www.linkedin.com/in/stacey-hartwig-67a15421 where it states Stacy Hartwig is still working for Freight Pros. "Enterprise Account Manager
FreightPros
September 2011 – Present 7 years 7 months
Austin, TX
FreightPros is a cutting edge transportation provider whose mission is to combine excellent pricing and advanced technology with a customer service experience second to none. We service customers in all areas of the United States ranging from small start ups to large, established companies.
I am passionate about identifying opportunities where I can analyze current freight spend and processes. More often than not, we can save customers a tremendous amount on LTL and Truckload rates, but even more fun to me is putting in place processes that streamlines the time involved in managing the day to day time involved that comes with logistics.
At FreightPros, we have an extremely close team that all work together to provide a proactive level of service that is unmatched in the industry. We care about saving our customers money and we care about making their lives easier. This has been a driving force to our growth and we are more than excited than ever to continue to get better at being a great partner to our customers." https://www.freightpros.com/blog/best-freight-brokers/ is the link to their site and you will see a direct quote from Stacey Hartwig that says " If you’re still wondering what a freight broker can offer YOU, hop over to our freight school videos and let our very own Stacey Hartwig break it down for you. Happy Shipping!"
Where do I begin... Every bad review you read on this site can not be more accurate. Management is so rude, condescending, the list goes on. This place is a total scam. Like the other reviewers stated. Buy from a reputable company, this place is a joke.
Besides being very rude they sent me a toy that didn't work. They wouldn't fix it. They were months late sending a broken toy.
WALMART... TARGET... AMAZON! That's all I am going to say. Buy from companies like Walmart amazon and target they have the resources and staff to handle issues the right way, not just one guy answering calls for problems(PROBABLY THE OWNER) they take your order and than once having you on the hook they try to switch items because they are sold out and keep doing the same thing till you Either SETTLE or Beg for your money back... Every company in the planet is a great company till you have a real issue and see how well they'll Handle it when it comes to making a decision.
We have two magic cars and could not be happier, my son loves them. They are so cool. Came quickly nd great customer service.
I had the worst experience buying and dealing with this company. I ordered a car for my son beggining of December and two weeks later I received a text message from the company saying they cannot deliver the car by Christmas. I immediately call them and was on the phone holding for 21/2 hours not exagerating I can attached a picture of the phone showing the amount of time spent on the phone call. Anyways they told me I could change cars and that they will guarantee Ill have it for Christmas the guy checked with the warehouse and confirmed it was available and he was gonna send an email with tracking confirmation within 24hr. A day went by and never received an email from Trend Times Toys. I called them back and the car they told me it was available and they promised it was going to be delivered by Christmas they didn't have it in stock. They wanted me to change cars again. At this point 10 days away from Christmas I'm pissed. I don't see my son with a car, this company keeps offering and promising things but nothing is happening. I ended up canceling the order. Hopefully they'll deposit the money back to my account which is over $600. Best recommendation I can give you, deal with a real company, someone who can deliver and know what they have and can give you the peace of mind that what you are buying will arrive when they say they will. I encourage to not buy from these people if you don't want to go through the worst nightmare of your life. Now I don't have the one thing my son asked for Christmas and time wise is gonna be hard ordering from any company and get it in less than a week.
Hi Dana Amadasun of San Antonio, Texas I checked and you have not ordered any items and we had tried messaging you at the email you provided [email protected] on chat, but did not hear back. We do have over 1 million happy customers and will be happy to address your concerns as we always have the best deals and service and customer service located in the USA. Instead of outsourcing it abroad as most companies now do we really do care. Sometimes it can be very busy due to high demand for the items on sale. I see you had previously asked for special promotional discounts and got angry at 2 operators. I am sorry I did check and we cannot offer lower pricing. I did take the time to also retrieve the other chats that you neglected to provide that used profanity and not nice things to say. We are still happy to help, but using profanity, false accusations, and making fun of people cannot be tolerated. That being said we are all happy to help. Per company policy we still do wish you much peace, love, harmony, and please feel free to call us at anytime.