TrendTimes

DO NOT WASTE YOUR MONEY... I purchased a $100 r/c toy for my son for Christmas. When he opened it on Christmas morning the truck was broken. I contacted CS and they were VERY helpful w/assisting me w/the exchange. Well, I'm still dealing w/CS and getting no where with this company. I paid $25 to ship the broken toy back only to receive a very cheap version of the r/c toy as my exchange. CS insist it's the same toy, it clearly is not! I've been told I am just not able to please, the customer service rep even suggested I give the toy to someone else who'd enjoy it. REALLY! I bought a $100 toy and was sent one worth about $20 how is that legal? Don't waste you time or money! Shut this website down! I could go on and on and on about this company NO GOOD

I ordered a magic car jeep for my daughters birthday 15 days before the date I needed it. 18 days later I still have not received the item. My daughter did not get a present on her birthday because of this company. I paid for 5-10 day shipping and the company refused to refund that amount even though they didn't provide it. The company is not able to be reached by phone, only email so I've had to wait over a day for a response to every email I've sent. I am beyond displeased with TrendTimes and will never order from them again.

I ordered Range Rover car similar to what they advertised in their website. When the package came in it was the same packaging from Lot Less store. I believe they bought the same toy from other store and mail it to you directly. When I emailed them for tracking the delivery date, here is their reply "The order was processed today and will be assembled and packaged in the next day..." Complete lie. They do not have the product to be assembled they buy from Toy's R US or other store.

I wanted to cancel and return their product but they refused to. They wanted a picture first and want to understand why I am unhappy and blah blah because they are doing business for more than 10 years and people are happy about their product and this is the first time they are hearing this bad stories. Total crap!

Now I gave up and do not have time to deal with this B. S. Never again. I reported them to FTC. Please everyone do not buy from this place.

I bought a product; but not directly from them. It was the Jeep Ride On. It was brand new in the box and never opened. The person I bought it from wanted a pink one, but they weren't available at the time. He invested in the black version to at least get one. Well, the pink became available and he decided to purchase that as well for his daughter. Now he was stuck with a black one that he did not prefer. He decided to sell it online for a discounted price due to shipping it back would be just as much as a loss on overall cost. So, I purchase it from him online. Seeing he was local there was no shipping costs involved, just meet up. I purchased it, put it together and can't be more impressed with the quality and how cool they really are. Of course, it's a Christmas present, so the real quality has yet to be seen as it has not been used yet other than the normal testing of the product. At any rate, this thing is cool, appears to have good quality and the person I purchased it from received both (black, then pink) with no noted issues. So far now, this appears to be a great deal (albeit I purchased at discounted price) even if purchased at retail.

I am beyond upset after ordering a product from trend times. The quality is complete crap and absolutely not what was described on the site. I wanted to return the item, and so I emailed them in regards to the process of this, since nothing is posted on the site for returns. THEY DONT DO RETURN APPARENTLY! Which should be clearly noted on the site, so people are aware prior to ordering. I wish I read these reviews prior to ordering as I would have never ordered anything from them. But truly I never had an experience like this where I ordered a product and was unable to return it. I would NOT recommend anyone to purchase anything from them, Im thankful I only spent $50 as it could have been so much worse. WORST customer service, WORST product quality, and the site itself it complete BS, since their descriptions are not at all what the real thing is. Complete SCAM! Not to mention I received dozens of emails requesting me to take the time and recommend this site to friends and family, as well to offer my opinion on the product! If their going to go out of their way to email me a million times, they should try to reach some customer satisfaction, or at least describe their products truthfully! GOOD LUCK, I defiantly WILL NOT be recommending this site to anyone, let alone be purchasing anything from here again! VERY DISAPPOINTED :(

It would seem that no matter what product one looks at on their site, they all have five star reviews! Odd? I'd say!

I tried to review a gazebo cover we ordered to say it was way too much fabric and the rain made it sag so badly we had to renovate with pvc pipe up all four sides towards the top centre, in order to hold the canvas in place and allow the rain to drain off. The top tier piece was so floppy we had to add a tall cannister up there on top of the framework, to hold the canvas for it up tight, as it simply blew around in the wind.

I wrote a review last week, checked this week and it is not there. So I wrote another one. It is not there either. I am not sure if that SUBMIT button really goes anywhere and I certainly did not get a chance to give ANY stars at all on my review so am not sure why all their products show star ratings at all. I will not order from them again, that is for sure.

Update: October 25,2015 - I went to their site and my review (which they emailed and asked for and I sent again) is still not there. The canopy still shows a five star rating.

I would give them zero stars if it allowed me. PLEASE DO NOT BUY FROM THEM. They will waste your time and money! I wish I did better research prior to purchasing from Trend Times. I received my package (Mercedes AMG 55) almost 3 weeks after I ordered then when I opened the box, the car back bumper was broken and dangling. The lights were broken into several pieces! The truck and remote look nothing like the picture and is made of CHEAP PLASTIC. They have a 24 hour customer service number to assist you when making a purchase but NO service, assistance or number when you have a problem and need assistance!

I order hundreds of dollars worth of merchandise from various webstores, but will NEVER spend another penny at trendtimes. I have never experienced such poor customer service.
I ordered a exhaust system for my scooter from their website, but unbeknownst to me they had the wrong picture posted for the SKU number so what I received was not what I was expecting. During various emails with a person named "Samantha" (probably not a real person), they made it sound as if it was my ordering error. So while they agreed to do an exchange, they forced me to pay return shipping and shipping to send the correct item. I will NEVER do business with this shady webstore again.