TrendTimes

So this is an update to my saga with trend times. I finally did get the email with my tracking number and now I'm for sure that the person that I spoke to originally did lie because they did not put my product in the mail until 8 days after I made the purchase. I made the purchase on the 10th when I finally did get the tracking number from UPS trend times didn't put my product in the mail until 8 days later after the purchase was made. Extremely poor company to deal with.

Horrible customer service! We purchased a power wheels firetruck to be delivered before my sons 3rd birthday party. Received no tracking information so we called and they said it was being shipped a month out. The item had been listed to ship 7-10 business days. We were extremely upset but decided to receive the truck after the party. A few weeks passed and still no tracking. I called the customer support and the gentleman hung up when I asked to cancel the order. Therefore I called Chase Bank and had the charge removed. I think Trendtimes is a fraud business.

I ordered a train conductors outfit for my sons 2nd birthday party. I paid $55 for 2 day shipping to insure that I had my item in more then enough time for my sons birthday. I've emailed twice and called multiple times. I was promised emails, callbacks, etc. still no item, no tracking number, no email, or no call back. I am beyond words. The money as been removed from my account with nothing to show for it. I am so upset and so is my son.

My own fault. I ordered the wrong toy for my son.

5 minutes later I called to cancel the order, and was informed they could not because it had shipped. In just 5 minutes! I asked for a tracking number, of course there was none. But they still refused to cancel my order, AND.

Disconnected my call. I accessed their online chat feature for help. Same results. I then called back and insisted on speaking with a supervisor, same result again.

They lied about shipping my order to justify their refusal to cancel. Once they get you credit card number, you can go screw yourself.

NEVER AGAIN. Steer clear of this company.

I'd like to start off with issuing a buyer beware warning before purchasing from TrendTimes.com. To give a quick background story regarding my experience with Trendtimes.com, it started with my young child gaining access to my credit card without my knowledge and placing an order on their website. After seeing the charges on my account, I called the Trendtimes.com customer service number and spoke with a man about my situation. I explained how the card was used without authorization (basically stolen) and while I acknowledged their 25% restocking fee, I asked for them to go beyond their standard policy and waive the fee given the difficult situation. I explained how I come from a background in sales and customer service so I know that restocking fees are essentially bogus fees that can be waived. Especially when they are receiving 100% of their merchandise back and I paid the shipping fees leaving them with nothing out-of-pocket. After he showed no interest in working with me, I asked to speak with a manager and was denied. While pleading my case again, the man apparently got annoyed and instead of being empathetic (which is customer service 101), he scolded me saying I should have kept my child from taking my card in the first place. After agreeing with him, he offered the solution of filing a police report on my child and then once they received the report, MAYBE they would waive the restocking fee. I then explained how no parent is going to file a police report on their 8 year old child for a situation like this but instead of helping me another man came on the phone and was even more belligerent than the previous one. From then on he went on a tirade of blaming the exodus of customer service reps on "people like you," telling me that if I had been "cool," that maybe they could have helped me (which I was "cool" and they didn't help at all), and finally asking why I wasn't at work today and telling me I could afford the restocking fee. Tired of receiving the worst customer service ever, I asked for his name so that I could include it in my review about their service. He refused and hung up.
Having heard my experience with Trendtimes, please beware before purchasing anything from this company.

I made my order 10 days ago so started wondering when it would arive, should have bin 5 days age. So i went online to track my order and there was no tracking order number. Started getting suspicious figured id call customer support well they kept me waiting on hold for 50 minutes then hung up on me when i called back 40 minutes on hold and then a hangup again, so i called the new order custimer number and somebody picked up right away when i explained what had happened she was rude and simply said i can't help you so i hung up and called back the new number and she picked up right away the same woman i think this is a basement buisness 1 maby 2 people that run the company i wonder if ill ever get my order or if its just a SCAM

Trend Time Toys is a rip off and a fraudulent company. They sell poorly made products and than charge their customers a restocking fee to return the item. Their customer service is awful. There commumication with the company via e-mail they avoided my request for a refund and wanted to solve the issue by sending me a replacement rc truck. When I contacted them via phone I spoke with the "Floor Supervisor" who was rude and attempted to blame me for not liking the rc truck rather than accepting that it was poorly made and not safe for kids. I hope that anyone who reads this will choose to not use the company so they do not have to be ripped off.