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TrendsGal

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TrendsGal

2.2
trendsgal.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

TrendsGal Reviews Summary

TrendsGal has a rating of 2.2 stars from 875 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TrendsGal most frequently mention customer service, tracking number and credit card. TrendsGal ranks 326th among Fashion Jewelry sites.

service
117
value
107
shipping
114
returns
71
quality
106

We monitor reviews for authenticity

Brazil
1 review
1 helpful vote
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Happy customer!
September 24, 2017

Good Morning,

Well my purchase rating so far is excellent.
I live in Brazil and at first I was afraid to buy on the site because it is outside my country and also because the website is in a foreign language.
My first purchase was all right. All the products arrived in the numbering I requested. And the products were the same as those shown on the site.
Another thing is the quality of the material, the fabrics, sewing, with enough quality.
My second purchase was delayed in delivery and I contacted the company for technical support and was very well attended and received the clarification on the details of my order. That is, until that moment the shopping experience was good, because I felt properly informed and felt secure in the choice I made.
I have even indicated my friends here in Brazil about your website.
The session I love most is the vintage dresses. I love this style and here in my city does not have that style of clothing. Keep investing in this line.
I am a loyal customer, because I love the dresses and I have bought the little ones.
What I think I could improve would be to be able to pay the purchase, maybe I would buy more if I had the option of installment payment.
Well, I guess that sums up my experience with you.

Hugs.

Date of experience: September 22, 2017
service r. TrendsGal Rep
over a year old

Dear Paula R.,

Thank you for your kind review about Trendsgal. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Trendsgal.com soon!

Best regards,

Trendsgal Customer Service Center

Jamaica
1 review
0 helpful votes
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Watch - G*******566653
September 21, 2017

I must say that the product i have bought on this site is of good quality and good value for my money. I have bought a couples watch for a year now and the watch still looks the same. The battery last me for a year but the watches still looks brand new. I would definitely reccommend this company to anybody.

Date of experience: September 20, 2017
service r. TrendsGal Rep
over a year old

Dear Chedene S.,

We appreciate that you took the time to write a review.

Thank you,

Trendsgal Customer Service Center

Florida
1 review
0 helpful votes
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If you sell in America, have TRUE American sizes! Your clothing is laughable, a XL is a small to med in America! No communication on shipping also, only that it was shipped... I guess you get what you pay for, I am afraid to sent it back, it may never get there or I might not ever get a refund..

Date of experience: September 18, 2017
service r. TrendsGal Rep
over a year old

Dear Michelle,

We wish to apologize that you are having sizing issues with our products.

We at Trendsgal provide a clear and easy to use size chart below our item description on all our product pages to ensure our customers choose the correct size for their items.

We have sent you a message and are awaiting your reply in our ticket system. Please login to your account to send us a response.

Thank you for your feedback, it is always well appreciated.

Trendsgal Customer Service Center

South Carolina
5 reviews
24 helpful votes
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"please pay again"
September 20, 2017

I ordered two items off of TrendsGal and was super excited. After purchasing my items, I get an email confirming my purchase. I even checked my balance on my debit card to make sure it went through. About 2 weeks later I realize "oh yeah, I haven't gotten my package yet, I wonder where it's at". So I go to my orders and it says "waiting for payment". I emailed TrendsGal telling them that I paid and showed them a screenshot that confirmed my order. I get a reply the next day with a lady telling me that they haven't received it and she tells me to PAY AGAIN. After already paying for my items, seeing that on my debit card it indeed went down the amount I've spent, and then the website telling me they haven't received it, I don't understand. Where did it go? You can't lose money paid electronically. I kindly let the lady know that I WILL NOT pay twice as much money for my items because they somehow "haven't received my payment" even though they confirmed it was purchased through email. Bottom line, they're a scam. They're cheap only because if they take too much, there's going to be someone out there who will sue for grand larceny. I'm not satisfied and I definitely wouldn't recommend ordering anything from TrendsGal.

Date of experience: September 17, 2017
service r. TrendsGal Rep
over a year old

Dear Brandy,

We regret for this situation.

Please note that we Trendsgal cannot charge the customer more than one time for one order which has been limited by our system.

We have sent you a message and are awaiting your reply in our ticket system. Please login to your account to send us a response.

Thank you for your feedback, it is always well appreciated.

Trendsgal Customer Service Center

Israel
1 review
0 helpful votes
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Very satisfied customer
September 20, 2017

Shopping at Trendsgal was a good experience. Shipping is fast enough, I was waiting about a week for delivery and I've got my package delivered to my doorstep. Prices are lower on similar or even the same product comparing to other companies providing similar services. Sizes may vary a little but once I found what my size is, the clothes fit perfect. I truly am happy for my last purchase and will buy there again

Date of experience: September 17, 2017
service r. TrendsGal Rep
over a year old

Dear Liba O.,

Thank you for taking the time to write your review. We at Trendsgal really appreciate this.

Best Regards,

Trendsgal Customer Service Center

Arkansas
21 reviews
17 helpful votes
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Bought a few things
September 3, 2017

Trendsgal has been easy to deal with. I got my items fast and didn't have any problems. I always order a size just to make sure my sizing is good. Started ordering from them a while ago and i still have everything.

Date of experience: September 2, 2017
service r. TrendsGal Rep
over a year old

Dear Tapple W.,

We sincerely appreciate your feedback.

We are happy to hear that you enjoy shopping with us at Trendsgal.com.

Please feel free to place an order again soon.

Thank you for your support.

Trendsgal Customer Service Center

Barbra B.
Arkansas
4 reviews
3 helpful votes
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Ive ordered a couple things without any problems. Sure it takes a while for you to get your items but different shipping speeds equals lesser time. I don't mind shopping with them because there clothes are better quality than most sites Ive shopped on including shin etc. I visit every few months because they have something different that sparks my interest. I cant complain about shipping because they are coming from china.....

Date of experience: August 31, 2017
service r. TrendsGal Rep
over a year old

Dear Barbra B.,

We would like to thank you for your kind review. We at Trendsgal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Trendsgal.com again soon.

Many thanks,

Trendsgal Customer Service Center

Maryland
1 review
1 helpful vote
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Wonderful Website!
August 28, 2017

Trendsgal.com has been a treasure to find! Anything you could possibly want, you will find on this site! From dresses, to accessories, to shoes, and more! They offer clothing in a wide range of sizes, XXS-XXXL (*USA sizes) and attach a size chart that gives you great size estimates as well as specific measurements of clothing items. Every purchase of mine has been true to size. They also offer shipping to many, many different countries! As well as allowing you to purchase your beautiful items in many different currencies. No matter what season you are in, or where you are in the world, Trendsgal will be sure to style you in the exact fashion you want! All of this & they offer you the best deal possible! You won't be able to find a better deal on any other site. They also have a wonderful customer service who provides you with 24hour responses to any question you may have. Each individual I have talked to has exceeded my expectation. Communicative, kind, and understanding! Overall, my experience has been truly amazing with Trendsgal and I can't wait to make my next purchases!

Date of experience: August 25, 2017
service r. TrendsGal Rep
over a year old

Dear Mattie S.,

Thank you for taking the time to write your review. We at Trendsgal really appreciate this.

Best Regards,

Trendsgal Customer Service Center

Massachusetts
1 review
0 helpful votes
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Pleased
August 24, 2017

I have shopped on trends gal multiple times and the more I shop, the better my experience is. In the beginning I was not checking the size chart, item material, shipment price, and other essentials about the item I was purchasing and because of this, I was usually unhappy or surprised. Now, I make sure to review all of these things so I know exactly what I am spending my money on because you cannot beat Trendsgal's prices, even with the excessive shipping amounts. Their jewelry is my favorite thing to buy because there are so many unique styles and the shipping is cheap because merchandise is light weight. I have also purchased some amazing skirts, dresses, and staple pieces like backless tops and cutout leggings.

Date of experience: August 22, 2017
service r. TrendsGal Rep
over a year old

Dear Keelah D.,

Thank you for your kind review about Trendsgal. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Trendsgal.com soon!

Best regards,

Trendsgal Customer Service Center

Australia
1 review
0 helpful votes
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I made my first purchase few weeks ago including 4 items (at a cost of AU$60+) and all the products were exactly what I ordered. The size, colour, material, fit were just what I wanted and ordered. I mistakenly ordered a bigger sized dress and the team was very kind and helpful to make a refund as they did not have the smaller size. I am very very happy with Trendsgal and I am in the process of placing my second order very soon. I recommend Trensgal to everyone!

Date of experience: August 13, 2017
service r. TrendsGal Rep
over a year old

Dear Din P.,

We appreciate that you took the time to write a review.

Thank you,

Trendsgal Customer Service Center

California
1 review
2 helpful votes
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No package
August 13, 2017

Trendgal said it was delivered, and someone picked it up. However, there was nothing at my door, or in the apartment office. It was never delivered no one answered the phone, have emailed 3 times, and they said they can't go anything because it a USPS issues. However, the tracking number doesn't even work for the USPS. SO unfortunate. I really wanted. H items. I either want my refund or my wig.

TrendsGal attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 11, 2017
service r. TrendsGal Rep
over a year old

Dear Nikasha p.

We apologize for any inconvenience caused.

After checking, the parcel has been delivered sucessfully.
To track a parcel please visit here: http://www.myib.com/tracking/.
Please check with your neighbors and family whether they have collected the item for you

We have sent you the solution via the ticket. Please login to your account to check.

If you have any further questions, please contact us and we are more than happy to help,

Trendsgal Customer Service Center

Missouri
4 reviews
2 helpful votes
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If you want to go through a lot of stress and a rediculous amount of waiting for Trendsgal, by all means use this company. Very poor customer service! They ran out of most my items I ordered because of their lengthy time of reviewing the order. It's a looonnng dooming process that cost me a lot of time and my time is more valuable. I sent them numerous of messages telling them I'd rather cancel my order (before they processed) they ignored my messages and changed the status to "processed" and said it would be sent out asap but it still says it hasn't been shipped and they cannot do anything. I specifically told them I have to have it by a certain time and it's been almost 2 weeks and they haven't even sent my packages!

TrendsGal attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 10, 2017
service r. TrendsGal Rep
over a year old

Dear Alexis O.

We are sorry that you are experiencing issues.

Trendsgal clearly states on each items page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.

We have sent you a message and kindly ask that you reply to us via a ticket.

Trendsgal Customer Service Center

Oregon
1 review
4 helpful votes
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I have made numerous orders from this site. Trendsgal clothing fits me quite well, all items were true to size and the shipping times estimated were all accurate. These clothes are beautiful and I will be making more purchases in the future for sure. The customer service was above and beyond as well, speedier communication than I am used to receiving.

Date of experience: August 9, 2017
service r. TrendsGal Rep
over a year old

Dear Emma J.,

Thank you for taking the time to write your review. We at Trendsgal really appreciate this.

Best Regards,

Trendsgal Customer Service Center

Croatia
1 review
3 helpful votes
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Problem solved.
July 26, 2017
Updated review

I am very glad to say that after I had issues with their site they were kind enough to offer me with couple of solutions.
They refunded me and I didn't have to send my clothing back to them and I thank them for that.

Date of experience: July 24, 2017
service r. TrendsGal Rep
over a year old

Dear Eleonora D.,

Thank you for your kind feedback. We are grateful that you took the time to write a review.

We hope to see you on Trendsgal.com soon!

Many thanks,

Trendsgal Customer Service Center


No, thank you
July 24, 2017
Previous review

I received my package today. I ordered some clothes and some do fit me (none of those are bottoms btw) but except for two pairs of shorts and one jeans. Before I even ordered, I measured myself so many times just to be sure and it is still SO SMALL. I was putting them on and I couldn't even breathe. It is so messed up that they claim to do the right measuring when it's not true. I wanted to return the items, but unfortunately I took the tags off. So disappointed.

Date of experience: June 29, 2017
New Zealand
2 reviews
11 helpful votes
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Finally received refund
July 25, 2017
Updated review

Trendsgal have today refunded money for the wrong order received.

It took longer than they promised but at last it has arrived.

Thank you!

Angela Knowles

Date of experience: July 22, 2017

Shit
July 23, 2017
Previous review

Bags are shit, wrong order received, and no way to contact anyone as they have set up their site so you cannot contact them.
Terrible site.

Date of experience: July 2, 2017
Nevada
1 review
1 helpful vote
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I bought a bunch of jeans off this company trendgal and they are giving me a whole lot of problems with getting service first off they sent me jeans way too small for my size and they sent me the same pair of jeans twice I dont see way I have to pay my money for a issues you have messed up on I dont think anybody should order from this company they take to long to send you your orders and then when you get them they are wrong also there size charts lie about there sizes and there pictures do to a lot of there clothing doesnt match the pictures online

Date of experience: July 20, 2017
Mexico
1 review
0 helpful votes
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BEST ONLINE STORE
July 22, 2017

Best service, price and quality! I love the way that the workers of this company are with the customer. The prices are the best ever!

Date of experience: July 19, 2017
service r. TrendsGal Rep
over a year old

Dear Valeria O.,

We would like to thank you for your kind review. We at Trendsgal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Trendsgal again soon.

Many thanks,

Trendsgal Customer Service Center

New Hampshire
2 reviews
3 helpful votes
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First, I am impressed by the customer services. They improved it a lot.
I have read many of the reviews here before buying, and I don't understand why their experiences could be that horrible. Now is my real review here:

Pros: 1. Cheap and great selections. Sometimes you need to scroll down a little bit and read the description carefully before buying. Always choose the product with more than 10 items in stock so that the processing time can be fast.
2. Customer services. They responded me within 24 hours, and checked with the order fast as well.

Cons: Shipping is always a problem. Mine takes 14 days to arrive. However, with this price, I don't complain, and I understand the process since the product is shipped from China.

Overall, my experience is fantastic. I just put another order in and it has already been shipped!

Date of experience: July 19, 2017
service r. TrendsGal Rep
over a year old

Dear Yi S.,

We sincerely appreciate your feedback.

We are happy to hear that you enjoy shopping with us at Trendsgal.com.

Please feel free to place an order again soon.

Thank you for your support.

Trendsgal Customer Service Center

Canada
15 reviews
10 helpful votes
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YES!
July 19, 2017

What a selection on this site! I purchased a long sleeveless dress for a summer wedding-hoped the size was true and all. When it arrived, I found out that it fit perfectly and was beautiful, comfortable and rather sexy! Recommend!

Date of experience: July 17, 2017
service r. TrendsGal Rep
over a year old

Dear Nancy B.,

We would like to thank you for your kind review. We at Trendsgal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Trendsgal.com again soon.

Many thanks,

Trendsgal Customer Service Center

Washington
10 reviews
19 helpful votes
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Great service
July 19, 2017

I was pleasantly suprised! I ordered 8 items and all of them were good quality and they look amazing on me. The customer service team was pleasant, professional and answered all of my questions. It was so easy to order. My items came ten days after my order was processed. I fell in love with them! I had such a great experience that I recommended this site to all my friends! You have sales all the time and discounts and the prices are low.

Date of experience: July 14, 2017
service r. TrendsGal Rep
over a year old

Dear Melvin M.,

Thank you for taking the time to write your review. We at Trendsgal really appreciate this.

Best Regards,

Trendsgal Customer Service Center