Trees.com

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Trees.com
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Illinois
1 review
0 helpful votes
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Memory of Gayle
September 22, 2021

Trees appear healthy but somewhat "fragile" almost as if they won't make it. Keeping my fingers crossed.
Packaging was good and correspondence with company quite comfortable.

Date of experience: September 18, 2021
Racheal S. — Trees.com Rep
over a year old

We are sorry to hear this and reached out privately to help!

Ohio
1 review
0 helpful votes
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Undecided
September 22, 2021

Was excited about getting our trees. When they arrived, 3 of the 4 were in bad shape. They were also packaged with the root ball on opposite sides of the box, which allowed growing medium to fall out of the pots. Luckily (I guess) Fast Growing replaced 2 of them. Another bad break. One of the two had its main stalk broken.
That one is getting replaced. We'll see what shape this one is.

Date of experience: September 18, 2021
Racheal S. — Trees.com Rep
over a year old

We are so sorry that your plants arrived damaged! We're reaching out to make sure all is well now!

Colorado
1 review
0 helpful votes
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Very healthy
September 18, 2021

Fast and easy! Plant was in great condition and very healthy.

Date of experience: September 18, 2021
North Carolina
1 review
0 helpful votes
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Exactly as expected
September 18, 2021

What I expected. Delivered early. Tree was in excellent condition. Very pleased. It says a lot that they deliver every service as stated. I chose this site because of the wonderful reviews and now I'm adding mine. Green it up!

Date of experience: September 18, 2021
Florida
1 review
0 helpful votes
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One bad plant- rotted
September 22, 2021

Not sure how to get my refund as there was no contact information.

Date of experience: September 18, 2021
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

California
2 reviews
1 helpful vote
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Poor Product. Worse Customer Service.
September 18, 2021

I purchased two trees. One arrive healthy. The other was clearly not ok. Drooping leaves. Sent picture to customer service. Never got a response.

Date of experience: September 18, 2021
North Carolina
1 review
0 helpful votes
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Healthy plants
September 18, 2021

The three little fig trees arrived in very good condition and are already showing new growth.

Date of experience: September 18, 2021
New York
1 review
0 helpful votes
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Little
September 18, 2021

I had a bad experience, it was my first order and didn't get it at the time they told me.

Date of experience: September 18, 2021
North Carolina
1 review
0 helpful votes
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Great Tree
September 18, 2021

Easy check out. Tree arrived as promised. Looking good several weeks in.

Date of experience: September 18, 2021
Wisconsin
1 review
0 helpful votes
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Red Twig Dogwood
September 18, 2021

Good condition & size; very satisfied. Arrived in reasonable time and no damage'

Date of experience: September 18, 2021
Washington
1 review
0 helpful votes
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We hope it will live
September 22, 2021

It was advertised as to be received in 1 - 2 days but I didn't get it for 8 days. Half the leaves were in the pot and it was light so watered right away.

Date of experience: September 18, 2021
Racheal S. — Trees.com Rep
over a year old

We are so sorry for the confusion! We ship our plants within 1-2 business days, but the time spent in transit is going to depend on where you are located in relation to our nursery. We have reached out to help!

New York
1 review
0 helpful votes
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The improper products was delivered.
September 22, 2021

I do not have to describe much My over all experience is not very well.

Date of experience: September 18, 2021
Racheal S. — Trees.com Rep
over a year old

We're very sorry to hear that your order was not correct! We have reached out to make this right!

Illinois
2 reviews
0 helpful votes
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NOT Happy
September 22, 2021

I bought 6 plants. Three of the six plants were abought dead when I got them. The packaging around the roots was very loose in a plastic bag and very dry. Two of them may recover but one is dead.

The other three plans look fine but one of them is just a single twig with a few leaves on it. It is definitely not what I was expecting for the money.

This is the second time I had a comlaint. If they do not resolve this one, I will never use them again.

Date of experience: September 18, 2021
North Carolina
1 review
0 helpful votes
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Customer Service
September 18, 2021

I just ordered a tree and sent an email based on its condition (kind of stressed). The email bounced back with this message "our mailbox is full." Umm still waiting….

Date of experience: September 18, 2021
California
1 review
0 helpful votes
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Nice, "BUT"!
September 18, 2021

FGT has a great product. Their trees are Incredible, but this one came in probably 90% dead. While FGT is great the shipping takes to long and for living tree to be stuck in a box with no air for so long I think dies them bad. I potted the tree and hope it survives but it's not looking good. If your in closer range of FGT I say order as many trees as possible but I'm in California and shipping takes a while.

Date of experience: September 18, 2021
Connecticut
1 review
0 helpful votes
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Root Rocket
September 18, 2021

The product adds root growth fungi to the soil. So far, bushes are doing well.

Date of experience: September 18, 2021
California
1 review
0 helpful votes
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7 ft plant order and arrived really sad looking
September 20, 2021

7 ft plant order and arrived really sad looking. Contacted customer service to have to replaced but they insisted to plant it and give it 3 weeks. Well the plant is dead and i am out $240.

Date of experience: September 18, 2021
Racheal S. — Trees.com Rep
over a year old

We are so sorry that your tree didn't recover! We have reached out to help!

Nebraska
1 review
0 helpful votes
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Crape Myrtle Search
September 20, 2021

I was looking for an actual tree not a clipping and not a seedling. I opted for the biggest i could find and was please to see it was what expected. The only issue was Fed-Ex. Even though the tree came in a box that was well shielded I guess Fed Ex does not care when it says this end up. It appears the tree took a few tumbles in its trip half way across the country. The tree had a plastic bag around it so when all the soil was bounced out it at least stayed contained. So far so good, its not supposed to do well in Zone 5 but Im almost in Zone 6. I will need to cover it from Mid January to late February.

Date of experience: September 18, 2021
Racheal S. — Trees.com Rep
over a year old

We are so sorry for the issues experienced with your cart! We have reached out privately to help!

Georgia
1 review
0 helpful votes
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Great!
September 18, 2021

Fast shipping and quality healthy plant. Excellent packaging to ensure plant arrives healthy and damage free.

Date of experience: September 18, 2021
Oklahoma
1 review
0 helpful votes
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Lousy packaging of dead plants
September 20, 2021

Boxes arrived damaged, held together by weak tape. Packaging didn't secure plants adequately in the boxes and two-plant boxes had crushed plants. One of the grasses I paid for was missing others were bent horribly and two were dead.

Date of experience: September 17, 2021
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your order arrived! We have sent a private message to get some photos so we can take a look and help out!

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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