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Overall very pleased. Sapling was carefully packaged and arrived in good shape. There were a few brownish leaves when it arrived but it's been three weeks since planting and it looks good.
You shipped damaged, unhealthy plants
Thanks for nothing!
Tree arrived in perfect condition. No loss of leaves, and still flourishing!
Trees were sticking out of the packaging! :) Broken central leader on both trees
We're so sorry to hear how your trees arrived! We have sent a private message to get some photos so we can take a look and help out!
I spent a significant amount on shrubs to screen my RV from the neighborhood, and some of the plants were mishandled by FedEx and arrived damaged. One phone call and several pictures were all it took to get replacements here in about 72 hours. The replacements were in great shape. 10/10 I will use FGT again!
Disappointing. We are in a new home and are beginning landscaping. I saw your ad online and you were carrying types of trees not readily available in local nurseries. I settled on the PrairieFirst Crabapple because the pictures online were so beautiful and I was looking for a spring flowering tree. It arrives with no dirt, just bare roots. Although it was planted immediately and watered daily, it has since dropped all of its leaves and doesn't look like it will live.
We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!
I have ordered 1 Fuji Apple, 2 Elberta Peaches, 2 blueberry bushes, 6 hydrangeas, and 3 hostas. Everything except one of the hydrangeas and one of the hostas arrived in good shape, secure and healthy. All were planted as directed within 2 days, and all except the one hydrangea and the one hosta appear to be doing well.
So far so good, hoping the 2 smaller plants will pull it out.
I call my tree a "stick" because as I expected it looks like a stick with leaves. I do have to say it looks healthy and is already growing. I am pleased with it.
Crape myrtle arrived totally dry and all leaves fell off-was also rootbound in pot and could not separate to plant. Tree did leaf out after about 10 days and looks good now.
I've made two purchases from fastgrowingtrees.com and have been very happy both with the packaging and with the condition of the trees. Will definitely keep them as one of my fave vendors.
They were deliver through fedex and they took like 4 extra days trees were in not good shape
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!
I purchased several trees and a couple of bushes. Some in July and some in August
All are doing well. Will purchase from this company again.
Plants were really dry when received. Shipped on really hot days. One of four is not going to survive.
My recommendation is not to order during hot weather.
We're sorry to hear that one of your plants isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!
Your, mine, product came with black leaves and disgustingly dry. Why... because FedEx said "delivery by end of day thursday" that became Friday then Saturday. Then they said next Friday but delivered on Wednesday. Plants in severe shipping shock. One plant has +/- 35% life going other at 20%. With cost over $200 not satisfied. Shipping will definitely stop future orders...
We are so sorry to hear how your plants arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!
I grew up in my family's greenhouses and never thought I'd be ordering plants online, but Fast Growing Trees have proven to be an excellent value. The plants are in excellent shape, packed appropriately, and shipped quickly. The information on the site with care details is very helpful when selecting the plants that will work in my environment.
OfIt took too long to the the trees, & the soil was already out of the pot & dried out!
They told me to wait 4 weeks after planting if they will survive! Not happy at all! The 2 days delivery doesn't really happen!
We're so sorry to hear how your trees arrived! Shipping stress can cause plants to drop leaves but almost always make a full recovery! Being that we are plant people, we always like to ask our customers to give the plants a chance and not to give up on them too early. Please do not worry, we have your plant covered 100%. Just check back in with us if for some reason it begins to decline and we'll ship a new one!
Great service and help line staff answered all my? S
I purchased three plants that cost a total of $176.00 with free shipping.
I expected the plants arrive in good condition. I understand that because of shipping the plants may be delivered looking wilted.
I didn't expect the plants to look dead and very wilted.
I contacted customer service which is top notch and received a 10% discount on my order and was told to let the plants acclimate to the new environment and contact them again in three weeks for a possible refund if the plants die.
The turn around time from the order date to delivery was amazing. Was given the tracking upon ship out and constantly received updates on my tree.
After a stumble and to my surprise, problem taken care of quickly. And to my great satisfaction. I thank you very much. I have had dealings with other nurseries that left a lot to be desired. Rest assured any further needs, especially after the handling of my problem, I will be calling Fast Growing Trees.
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!