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On arrival, box was upside down. The tip top of one tree was broken. Few good leaves on any of them. One seemed to have picked up blight/red spots. Dried leaves, fell off. The lollipop tree seems to be recovering but not quickly, only now to face winter. The other two were healthier but little to no new growth. Not sure if any will make it. Spring will tell.
Great experience from online ordering to receiving our tree in the mail... it was boxed and in excellent condition when it arrived... love fastgrowingtrees!
If the tee lives it will be great. Tree arrived boxed safety but it was dry The leaves were drooping and some fell off once watered seemed to do well
I ordered a 2 gallon fig tree, expecting a two gallon container and a tree at least two or maybe three feet tall. Instead, we received a one gallon container with a twig barely a foot tall.
The plants were shipped fast and were carefully packaged. I received everything in great condition.
The site was easy to use. I did have a hiccup with delivery but the reps were so helpful and resent all my trees.
Trees arrived and out of the box were pretty rough looking………my daughter commented that " you paid that much for sticks with a couple leaves…. They must count all the loose leaves laying in the box"? The palm tree is the only thing that arrive in great shape. I should have just gone to Lowe's.
Took over two week for delivery. I paid for 3 gallon tree and received a one gallon tree.
We're so sorry to hear that your tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
I was really concerned that the trees would've suffered some damage from the shipping. But they looked beautiful, even better than the ones we bought from the store. They were easy to unpackage and plant per the instructions.
I received my tree in good condition. Called customer service with a question and they were very help full.
Fast Growing Trees has a great website, easy to navigate, lots of options, easy ordering, shipping and delivery was one of the best.
Ordering is easy. Website descriptions are very complete, allowing for well informed decisions. The plants come well packaged, with clear identifiers on what side to keep up. Plenty of printed material advises on proper planting, in case you want to hold something other than a smart phone while planting. Very good business.
Got what we ordered. Quick service, packaged very well, very healthy plant.
It took so long to get the trees that all leaves were gone and root systems were out of the pots. I blame FedEx mostly for poor shipping, however I reached out to FGT and they responded two days later that I needed to email someone else.
We're so sorry to hear about your experience! We are reaching out privately to help with this!
I made a purchase and the first tree did not pan out. It was delivered in great condition but something didn't work and the tree stopped growing. I purchased the warranty and the process to redeem it was simple. Although the original tree was out of stock I used my refund for a different type of tree. I made an error on the shipping address which was quickly resolved by emailing customer service. The new tree arrived promptly and in good condition. So far so good, it has only been in the ground for a few weeks now. Looking forward to a beautiful tree in the years to come.
Really easy to use site with great products, though it didn't have the particular species I preferred -Thuja Occidentalis Nigra - I'm in zone 4 and I ended up with zone 5 trees because there wasn't a better choice.
I spent over $3,000 on trees and refused to spend another $800+ on guarantee.
Wish I had known that these trees are not guaranteed automatically. I would NEVER have purchased. They may or may not make it!
We're so sorry that one of your plants didn't make it! Because there are so many environmental factors that can depend on the livelihood of a plant we offer that 1 year warranty at checkout. Again, we do apologize for the inconvenience this caused.
The tree arrived on schedule and was is good shape. We've planted the plant in the garden and it's doing well. Thank you
So my order showed up one of the trees. Was not in very good health and shortly after died I called them with know Response spend about an hour on hold
Quick and easy ordering online, good selection, great descriptions and tips as to where/how to locate, plant and care for plants, fair prices, fast and free delivery and the plants arrived in perfect condition, It's been about a month and all 5 trees are doing well and are showing new growth already. No complaints at all, will order more plants in the spring.
We're so sorry to hear how your trees arrived! We have sent a private message to get some photos so we can take a look and help out!