Trees.com

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Trees.com
trees.com

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Tennessee
1 review
0 helpful votes
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Ky proud
September 23, 2021

All over the plants are beginning to take hold and show some signs of growing. Came out of the box
With limbs broken or off, some with smash places, but they are looking healthy and a few have produced some bloom. If I take good care of them this fall and winter (feed and water) they should be ready to show their beauty by spring.

Date of experience: September 23, 2021
Connecticut
1 review
0 helpful votes
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Trees smaller/weaker than advertised
September 27, 2021

Exactly 5 of the 10 trees I ordered were too small - barely at the low range of the advertised height. Just as concerning, they arrived rather frail-looking and I am not sure they'll be able to thrive despite planting them with extra care, etc. I am nevertheless grateful for this experience because I am new to FastGrowingTrees and will use this experience to gauge how develop my patronage and relationship going forward.

Date of experience: September 23, 2021
Racheal S. — Trees.com Rep
over a year old

We're sorry to hear about the concerns with your trees when they arrived! We are reaching out to get some photos so we can assist you further!

Idaho
1 review
0 helpful votes
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AwesomeCustomer service
September 23, 2021

Plant arrived in bad shape (out of their hands) but they replaced it with another one for free.

Date of experience: September 23, 2021
Massachusetts
1 review
0 helpful votes
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Good advice; good product
October 23, 2021

Good advice over the phone; excellent shipping packaging, plant arrived in beautiful shape and stayed that way even though I did not plant immediately as recommended.

Trees.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 23, 2021
New York
1 review
0 helpful votes
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Awesome
September 23, 2021

Very fast, very helpful. I ordered my plants and the fed-x driver had quit in the middle of my shipment called them they replaced all my plants within 2 days, about 4 days later my first shipment arrived, the plants were near death but got them nursed back to health.

Date of experience: September 23, 2021
Ohio
2 reviews
0 helpful votes
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Still Waiting
September 27, 2021

I've been trying to get a replacement lilac bush for one that was planted in the Spring. Nearly a month later, I'm still waiting on now, the third shipment. Oh…and I had to pay for the replacement.

Date of experience: September 23, 2021
Racheal S. — Trees.com Rep
over a year old

We are so sorry to hear about your experience! We're reaching out now that you have received the plant to ensure all is well!

Texas
1 review
0 helpful votes
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Great trees matching descriptions and delivered promptly
September 23, 2021

It was a great experience and a second time order because I was pleased with the initial order

Date of experience: September 23, 2021
Oklahoma
1 review
0 helpful votes
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Slightly disappointed
September 23, 2021

I understand that you are trying to save money, but still the way the trees were packaged was horrible. I remember getting products a few years back and the trees were nicely packaged and moist... they weren't going to dry out... in this package, several of the "pots" were cracked and the plants were very dry. If i am paying these kind of prices for your trees, i should be getting better value for my money. If not, i will find someone else to do business with.

Date of experience: September 23, 2021
New Mexico
1 review
0 helpful votes
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Brown and wilted
September 27, 2021

Plant arrived brown, wilted and damaged. Planted anyway to try and save it. Did not survive. Lasted less than 2 weeks.

Date of experience: September 23, 2021
Racheal S. — Trees.com Rep
over a year old

We are so sorry that your plant didn’t make it! We have reached out privately to help!

New York
1 review
0 helpful votes
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Dead Plant
September 27, 2021

The plant I purchased arrived with almost no leaves and by now it's completely dead. Terrible product. I would like a refund or to receive a new plant as soon as possible.

Date of experience: September 23, 2021
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your plant arrived! We have sent a private message to get some photos so we can take a look and help out!

Mexico
1 review
0 helpful votes
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Ok, not great
September 23, 2021

Trees arrived dry with a lot of leaf drop, bags of amendment were very small.

Date of experience: September 23, 2021
Ohio
1 review
0 helpful votes
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Great trees
September 23, 2021

Bought five arborvitae and was very pleased with the product I received. They were well packaged and healthy upon delivery. I plan to buy more from FastGrowingTrees because they oversatisfy.

Date of experience: September 23, 2021
New York
1 review
0 helpful votes
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Great boxwood
September 23, 2021

Very quick delivery and packaged well. Reasonably priced

Date of experience: September 23, 2021
California
1 review
0 helpful votes
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Dead on arrival
September 23, 2021

First order I received a Meyer lemon bush with multiple broken branches. They credited my account so I purchased a Butterfly shrub that was dead on arrival. Root ball was dry and the leaves were so dry they were crunchy. I'm done with this company. Total waste of my time and money.

Date of experience: September 23, 2021
California
1 review
0 helpful votes
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VERY BAD EXPERINCE AND I WILL NEVER ORDER FROM THIS BUSINESS
September 27, 2021

I WAS TRYING A LITTLE CADO AVOCADO TREES BUT SEEM NOT TO HAVE IT DIED I ORDER FROM YOUR COMPANY. Your Business BECAUSE IT STATED THAT IF IT THE WOULD DIED THAT YOU WOULD REPLACE IT 50 PERCENT OFF THE ORDER OF TREE. I CONTACT YOU AND YOU NEVER CONTACT ME BACK.

Date of experience: September 22, 2021
Racheal S. — Trees.com Rep
over a year old

We apologize we do not carry this variety!

Texas
1 review
0 helpful votes
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Burned twice
September 23, 2021

I ordered 2 Heritage Everbearing Raspberry Plants and they arrived severely damaged-due to the way they were shipped. I immediately called and was told they would send replacements. They arrived a week later with one being dead. I thought maybe it was due to how long they were in transit (days after fedex said they would arrive) so I got both planted but it was too late for one. Didn't bother to call and complain. Very disappointing after having such good experiences in the past.

Date of experience: September 22, 2021
Texas
1 review
0 helpful votes
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Dead trees
September 27, 2021

Greatly dissappointed that I was sent two dead trees. Still planted in front lawn are my two dead trees. Only the twigs ever showed from unboxing to planting.

Date of experience: September 22, 2021
Racheal S. — Trees.com Rep
over a year old

We're sorry to hear about the concerns with your trees! We are reaching out to get some photos so we can assist you further!

North Carolina
1 review
0 helpful votes
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Frustration
September 27, 2021

Couldn't use coupon for first time buyer because it was going to cost me more in total for shipping. I went back and it wouldn't let me. I rebooted and repurchased and no warranty for a year cost came up. Very frustrating! I have no warranty now and my coupon of ten dollars will expire. Shouldn't take so long to order... I had to call because I was told two different things from two different employee's...

Date of experience: September 22, 2021
Racheal S. — Trees.com Rep
over a year old

We are so sorry for the inconvenience! We have since been able to help make this right!

California
1 review
0 helpful votes
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Dead Trees
September 27, 2021

The last 2 orders of Pink Dogwoods have arrived looking like scorched earth. I Understand shipping delays when you ship standard. But when shipping live trees one would assume it would be a rush order or at least encourage the customer to do so... 2 weeks in a box is unacceptable. Fed Ex is horrible, but this item should not be treated as standard cargo when its 100 degrees outside...

Date of experience: September 22, 2021
Racheal S. — Trees.com Rep
over a year old

We are so sorry for the delay in receiving your plants! Due to the carriers being understaffed we have been seeing delays with deliveries. Please know that if your plants arrive in poor condition, we will make it right!

California
2 reviews
0 helpful votes
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Used to paying more...
September 22, 2021

I ordered a small Meyer lemon tree for about $45. Received an email saying the tree is not available to ship to California, but they did have another identical small Meyer lemon tree that would ship, for $135. I ordered it out of convenience; it was shipped and arrived just fine.

Date of experience: September 22, 2021

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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