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Your, mine, product came with black leaves and disgustingly dry. Why... because FedEx said "delivery by end of day thursday" that became Friday then Saturday. Then they said next Friday but delivered on Wednesday. Plants in severe shipping shock. One plant has +/- 35% life going other at 20%. With cost over $200 not satisfied. Shipping will definitely stop future orders...
I grew up in my family's greenhouses and never thought I'd be ordering plants online, but Fast Growing Trees have proven to be an excellent value. The plants are in excellent shape, packed appropriately, and shipped quickly. The information on the site with care details is very helpful when selecting the plants that will work in my environment.
OfIt took too long to the the trees, & the soil was already out of the pot & dried out!
They told me to wait 4 weeks after planting if they will survive! Not happy at all! The 2 days delivery doesn't really happen!
We're so sorry to hear how your trees arrived! Shipping stress can cause plants to drop leaves but almost always make a full recovery! Being that we are plant people, we always like to ask our customers to give the plants a chance and not to give up on them too early. Please do not worry, we have your plant covered 100%. Just check back in with us if for some reason it begins to decline and we'll ship a new one!
Great service and help line staff answered all my? S
I purchased three plants that cost a total of $176.00 with free shipping.
I expected the plants arrive in good condition. I understand that because of shipping the plants may be delivered looking wilted.
I didn't expect the plants to look dead and very wilted.
I contacted customer service which is top notch and received a 10% discount on my order and was told to let the plants acclimate to the new environment and contact them again in three weeks for a possible refund if the plants die.
The turn around time from the order date to delivery was amazing. Was given the tracking upon ship out and constantly received updates on my tree.
After a stumble and to my surprise, problem taken care of quickly. And to my great satisfaction. I thank you very much. I have had dealings with other nurseries that left a lot to be desired. Rest assured any further needs, especially after the handling of my problem, I will be calling Fast Growing Trees.
We received the trees that are not healthy and even after planting it for couple of weeks and following all the instructions it still looks the same. I reported that to the customer service team with pictures. I am looking for the refund as I don't want to ever buy anything from Fast Growing Trees and will not recommend anyone to do that.
We're so sorry that your trees haven't recovered! It looks like we've since been able to help make this right!
We had wanted to plant a Blue spruce during my father's memorial service so the delivery was time sensitive. The tree arrived very quickly within three days after placing the order and in excellent condition. We were able to plant it during the service and it is thriving now in our backyard.
The trees came in nicely packages. Well protected.
Tree arrived with broken branches. I called to activate warranty and to let them know of arrival condition. The calling cue said wait time was long and press the key to have them call back. I did as requested and now 2 weeks later no one has called. We planted the tree but it does not look healthy.
I ordered trees from here after a few Google searches. I thought great, I can get large trees delivered. Upon receipt of the 3 trees, 1 was alive, 1 was half dead and the other was dead. I called in, was told to send pictures, so I did, and I've heard nothing back.
We are so sorry to hear how your trees arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!
My last order and their replacement were damaged upon arrival. The instructions on the package clearly said to lay flat. If FedEx followed the instructions there wouldn't have been any problem. FedEx stood the package on one end, on both orders, so both pots were on one end, crushing the plants. I gave up making a claim on the replacement. I am nursing one plant and may make it. The other I am not sure. What a waste.
We are so sorry to hear about your experience and have reached out to make it right!
Impeccable service and healthy plants. They will make things right ASAP if there's a problem.
Crispy leaves all fell off despite watering diligently. I'm as stressed as my plants
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!
I ordered a pair of Jefferson hazelnut trees and they came very quickly and they were in perfect condition. I was very happy with the condition of the trees, how they were packed, and the instructions that came with them. I will be using this service again.
Delivery was perfect know damage to evergreens. Planted them with in 2 day's after Delivery, so far so good, planted 8 evergreens in a row to block neighbors, very happy...
Easy to order and pay with PayPal. The tree arrived in good condition and was as described however it has only been in the ground a few weeks so I have to reserve judgment until I see how it grows.
IWas afraid it was dead when it came but once the gardener planted it it's starting to bud so I'm happy thank you
The tree was well packaged and in good shape when it arrived. The height was at or a little above what I expected. It has been in the ground now for about 10 days and is looking OK. Hope next spring it comes alert and looks to be established and growing.
We are so sorry to hear how your plants arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!