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I ordered four bushes and one tree. All but the blueberry bush looked sickly upon delivery. I called to complain about 2 especially sad looking plants. The replacements looked just as bad.
My red raspberry plant is doing well. Not to sure about the thornless blackberry. See what the spring brings. Shipping the package was delivered upside down and loose mulch all over the place. Was wondering if the black berry canes were damaged in shipping. They do not stand upright unless tied to trellis. Still looking forward to berries hopefully next year if even a few.
This company strives to put the customer first and get fast delivery
I ordered 2 ice cream banana trews, a top hat blueberry bush and a raspberry bush.
They were all shipped in one long box. There was no packaging included to keep them apart in the box.
There is a small print on the box saying "lay flat" which absolutely no one would read let alone adhere to. I came home to find the box on end leaning against my door. All the plants were smashed on top of each other. I was able to save the bananas and the blueberry bust but the raspberry plant never even stood a chance! It died immediately! And for 50 dollars that is inexcusable!
I do not think I will be ordering from you again.
Very disappointed
It looks like we have a replacement on its way. We're so sorry for how your plants arrived!
Good plants, nice representative and great policies for warranty coverage.
Have done business with FGT for years. Most of the time I get good healthy plants. 3 stars means "neither satisfied or dissatisfied" which I had to choose because I have yet to receive the plants that I ordered today. If it was a question of how the ordering experience was. I would have given another star..."same as most good businesses" rating.
My suggestion is send this customer survey out a month after you deliver the plants and you will get a more accurate assessment of customer satisfaction.
Thank you for the feedback!
Had a problem with my order, was corrected immediately. Customer service extremely polte and efficient
Overall very pleased. Sapling was carefully packaged and arrived in good shape. There were a few brownish leaves when it arrived but it's been three weeks since planting and it looks good.
You shipped damaged, unhealthy plants
Thanks for nothing!
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!
Tree arrived in perfect condition. No loss of leaves, and still flourishing!
Trees were sticking out of the packaging! :) Broken central leader on both trees
We're so sorry to hear how your trees arrived! We have sent a private message to get some photos so we can take a look and help out!
I spent a significant amount on shrubs to screen my RV from the neighborhood, and some of the plants were mishandled by FedEx and arrived damaged. One phone call and several pictures were all it took to get replacements here in about 72 hours. The replacements were in great shape. 10/10 I will use FGT again!
Disappointing. We are in a new home and are beginning landscaping. I saw your ad online and you were carrying types of trees not readily available in local nurseries. I settled on the PrairieFirst Crabapple because the pictures online were so beautiful and I was looking for a spring flowering tree. It arrives with no dirt, just bare roots. Although it was planted immediately and watered daily, it has since dropped all of its leaves and doesn't look like it will live.
We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!
I have ordered 1 Fuji Apple, 2 Elberta Peaches, 2 blueberry bushes, 6 hydrangeas, and 3 hostas. Everything except one of the hydrangeas and one of the hostas arrived in good shape, secure and healthy. All were planted as directed within 2 days, and all except the one hydrangea and the one hosta appear to be doing well.
So far so good, hoping the 2 smaller plants will pull it out.
I call my tree a "stick" because as I expected it looks like a stick with leaves. I do have to say it looks healthy and is already growing. I am pleased with it.
Crape myrtle arrived totally dry and all leaves fell off-was also rootbound in pot and could not separate to plant. Tree did leaf out after about 10 days and looks good now.
I've made two purchases from fastgrowingtrees.com and have been very happy both with the packaging and with the condition of the trees. Will definitely keep them as one of my fave vendors.
They were deliver through fedex and they took like 4 extra days trees were in not good shape
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!
I purchased several trees and a couple of bushes. Some in July and some in August
All are doing well. Will purchase from this company again.
Plants were really dry when received. Shipped on really hot days. One of four is not going to survive.
My recommendation is not to order during hot weather.
We're sorry to hear that one of your plants isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!
We are so sorry that your replacements also arrived in poor condition! We have reached out to get some photos!