Trees.com

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Trees.com
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Florida
1 review
0 helpful votes
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Avocado tree
September 19, 2021

The tree came quickly and is growing very well. I would recommend
Fast growing trees to anyone.

Date of experience: September 19, 2021
California
1 review
0 helpful votes
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My plants arrived wilted, barely alive.
September 22, 2021

I emailed customer service. They told me to send pictures and then said they said to water them and they should survive. They didn't look like the pictures.

Date of experience: September 19, 2021
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your plants arrived! Shipping stress can cause plants to wilt and drop leaves but almost always make a full recovery! Being that we are plant people, we always like to ask our customers to give the plants a chance and not to give up on them too early. It looks like we are helping out with replacements!

Massachusetts
1 review
0 helpful votes
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Late Delivery
September 22, 2021

2 house plants were held up in the delivery process, 1 was back-ordered. The 2 that I received were completely dry with soil all over the interior of the shipping container. The plants themselves were still alive and I immediately transferred to larger pots with fresh soil and watered completely. It was fortunate that I had larger pots and soil available, or it may have been a complete loss. Luckily, the plants survived and are thriving.

Date of experience: September 19, 2021
Racheal S. — Trees.com Rep
over a year old

We are so sorry to hear how your plants arrived but glad that they are recovering nicely! Let us know if you have any concerns!

Virginia
3 reviews
0 helpful votes
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Extremely Disappointed
September 19, 2021

The plant was placed in too large of a shipping box. It was not secured so it was turned upside down and smashed breaking branches off and found in this condition when opened. Very distressed as this was a very expensive plant.

Date of experience: September 19, 2021
Colorado
1 review
0 helpful votes
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Delighted with Tree
September 19, 2021

Tree was packaged to be protected and shipment came without damage.

Date of experience: September 18, 2021
North Carolina
1 review
0 helpful votes
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Very satisfied with my purchase.
September 19, 2021

I ordered these 3 - 4 ft Nellie Steven's hollies in the 10 pack bundle and every tree came properly packed and in very good condition, and within days of ordering. It was well worth money and my trees are planted in the ground and already showing growth within the first week!

Date of experience: September 18, 2021
Missouri
1 review
0 helpful votes
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Perfect for color.
September 19, 2021

Lost two older trees and wanted to replace them with something different. Had seen them these on a home tv show and really liked the color and the size of these. Made an order and they arrived very quickly. There were instructions with them in regards to planting that were helpful.

Date of experience: September 18, 2021
Illinois
1 review
0 helpful votes
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Memory of Gayle
September 22, 2021

Trees appear healthy but somewhat "fragile" almost as if they won't make it. Keeping my fingers crossed.
Packaging was good and correspondence with company quite comfortable.

Date of experience: September 18, 2021
Racheal S. — Trees.com Rep
over a year old

We are sorry to hear this and reached out privately to help!

Ohio
1 review
0 helpful votes
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Undecided
September 22, 2021

Was excited about getting our trees. When they arrived, 3 of the 4 were in bad shape. They were also packaged with the root ball on opposite sides of the box, which allowed growing medium to fall out of the pots. Luckily (I guess) Fast Growing replaced 2 of them. Another bad break. One of the two had its main stalk broken.
That one is getting replaced. We'll see what shape this one is.

Date of experience: September 18, 2021
Racheal S. — Trees.com Rep
over a year old

We are so sorry that your plants arrived damaged! We're reaching out to make sure all is well now!

Colorado
1 review
0 helpful votes
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Very healthy
September 18, 2021

Fast and easy! Plant was in great condition and very healthy.

Date of experience: September 18, 2021
North Carolina
1 review
0 helpful votes
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Exactly as expected
September 18, 2021

What I expected. Delivered early. Tree was in excellent condition. Very pleased. It says a lot that they deliver every service as stated. I chose this site because of the wonderful reviews and now I'm adding mine. Green it up!

Date of experience: September 18, 2021
Florida
1 review
0 helpful votes
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One bad plant- rotted
September 22, 2021

Not sure how to get my refund as there was no contact information.

Date of experience: September 18, 2021
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

California
2 reviews
1 helpful vote
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Poor Product. Worse Customer Service.
September 18, 2021

I purchased two trees. One arrive healthy. The other was clearly not ok. Drooping leaves. Sent picture to customer service. Never got a response.

Date of experience: September 18, 2021
North Carolina
1 review
0 helpful votes
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Healthy plants
September 18, 2021

The three little fig trees arrived in very good condition and are already showing new growth.

Date of experience: September 18, 2021
New York
1 review
0 helpful votes
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Little
September 18, 2021

I had a bad experience, it was my first order and didn't get it at the time they told me.

Date of experience: September 18, 2021
North Carolina
1 review
0 helpful votes
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Great Tree
September 18, 2021

Easy check out. Tree arrived as promised. Looking good several weeks in.

Date of experience: September 18, 2021
Wisconsin
1 review
0 helpful votes
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Red Twig Dogwood
September 18, 2021

Good condition & size; very satisfied. Arrived in reasonable time and no damage'

Date of experience: September 18, 2021
Washington
1 review
0 helpful votes
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We hope it will live
September 22, 2021

It was advertised as to be received in 1 - 2 days but I didn't get it for 8 days. Half the leaves were in the pot and it was light so watered right away.

Date of experience: September 18, 2021
Racheal S. — Trees.com Rep
over a year old

We are so sorry for the confusion! We ship our plants within 1-2 business days, but the time spent in transit is going to depend on where you are located in relation to our nursery. We have reached out to help!

New York
1 review
0 helpful votes
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The improper products was delivered.
September 22, 2021

I do not have to describe much My over all experience is not very well.

Date of experience: September 18, 2021
Racheal S. — Trees.com Rep
over a year old

We're very sorry to hear that your order was not correct! We have reached out to make this right!

Illinois
2 reviews
0 helpful votes
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NOT Happy
September 22, 2021

I bought 6 plants. Three of the six plants were abought dead when I got them. The packaging around the roots was very loose in a plastic bag and very dry. Two of them may recover but one is dead.

The other three plans look fine but one of them is just a single twig with a few leaves on it. It is definitely not what I was expecting for the money.

This is the second time I had a comlaint. If they do not resolve this one, I will never use them again.

Date of experience: September 18, 2021

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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