Trees.com

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Trees.com
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Virginia
1 review
0 helpful votes
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Trees and shrubs Seaford VA
January 17, 2022

Great site and very informative with pictures and info on trees and shrubs. We look forward to receiving them, planting and watching the trees and shrubs grow for years to come.

Date of experience: January 17, 2022
South Carolina
1 review
0 helpful votes
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Dynamite crepe myrtle
January 18, 2022

I ordered a 3-4' Dynamite Crepe Myrtle. In both my conversations, I asked if it would be multiple trunks & was told yes. When I arrived in Rock Hill to plant it, it was a single trunk & 2-1/2' high. I could tell by the root ball that it had just been up-potted. My previous experience with them was very positive but this time I felt that it was a poor value & not as advertised. I didn't have time to try to correct the problem because my brother is disabled & I had limited time to help him.

Date of experience: January 17, 2022
Racheal S. — Trees.com Rep
over a year old

We are so sorry that your tree was a single trunk! 9 times out of 10, these are multi trunks but there are some crape myrtles that are single. We have reached out privately to make this right!

California
1 review
0 helpful votes
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Avocado trees
January 17, 2022

Good experience with online ordering, and good delivery time.
One tree packed in a box with another suffered slight damage due to weight of the tree on top. Hopefully the one on the bottom will recover with minor kinks in leaves.

Date of experience: January 17, 2022
Florida
2 reviews
7 helpful votes
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Dependable
January 17, 2022

I have used Fast Growing Trees to find items not readily or seasonally available in my area. To date, all trees and plants have arrived in excellent condition. All have been planted immediately, and all continue to thrive.

Date of experience: January 16, 2022
South Carolina
1 review
0 helpful votes
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Great customer service
January 14, 2022

Friendly, knowledgeable staff. Have been dealing with this company for going on 2 years. Placed my second large order of fruit trees and bushes recently. Fast delivery, well packed and always healthy plants!

Date of experience: January 14, 2022
Wisconsin
1 review
0 helpful votes
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Citrus Trees
January 14, 2022

Great web page! Easy to order. Trees came packed well.

Date of experience: January 14, 2022
California
2 reviews
0 helpful votes
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Update 1/14/2022:
Just called the customer service number and they are helpful! They issued my refund.

Original review:
I have been ordering plants online all the time so I think give this website a try after reading a glowing recommendation from Nextdoor APP (don't believe these!).
I ordered a Hass Avocado tree and a blackberry plant from them, both arrived mostly died - they have been sitting in super soggy soil for a week, and the plants protection was one of the worst I have experienced among online nurseries, as a result, they arriving both lost most of their leaves (not dormant, because their leaves are damaged/lost in the package box).
Emailed customer service right away, asking for a refund(I don't have the confidence in this website anymore) and haven't heard back for a few working days.
Never will buy from this website this again, will keep asking for my refund and posting update here.

Date of experience: January 13, 2022
Racheal S. — Trees.com Rep
over a year old

We are so sorry to hear how your plants arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!

North Carolina
1 review
0 helpful votes
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Great to deal with
January 13, 2022

It was no problem ordering over the phone, I ordered a lemon tree for friend n they got back to me that it came in great shape. Thank you for making me look good!

Date of experience: January 13, 2022
Texas
1 review
0 helpful votes
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Fastt shipping tree
January 13, 2022

Excellent live tree shipped quickly. Arrived healthy and ready to plant. Well packed, good planting instructions.

Date of experience: January 13, 2022
Oregon
1 review
0 helpful votes
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First timer
January 12, 2022

Tree was very well packed for shipping. I was taken back that it too, several months to ship, as well as that it shipped in January, during a snow storm. I sent a message to CS asking what I should do since the weather was not conducive with planting, and never hear back, but have received several advertisement emails, and this survey.

Date of experience: January 12, 2022
California
1 review
0 helpful votes
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Bought a miracle fruit tree with mildew
January 12, 2022

Got a miracle fruit tree with mildew on the lower branches, in 2 weeks, all leaves are falling off. Wrote to customer care and no response so far.

Date of experience: January 12, 2022
Racheal S. — Trees.com Rep
over a year old

We're sorry to hear about the concerns with your miracle berry and that we haven't received your email! We are reaching out to get some photos so we can assist you further!

New Jersey
1 review
0 helpful votes
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I wish I had something nice to say.
January 12, 2022

The first Myers lemon tree that I sent as a gift was a twig with 7 leaves. So they replaced it after speaking with several agents. The second tree showed up in a broken box and had 5 leaves and was much smaller. Horrible experience. I wish I had something nice to say.

Date of experience: January 11, 2022
Racheal S. — Trees.com Rep
over a year old

We are so very sorry to hear how your plants have been arriving! It looks like we have another replacement on its way. Please do not hesitate to reach out with any questions or concerns when it arrives so we can make it right

Texas
7 reviews
32 helpful votes
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Sent dead plants would only refund partial amount
February 11, 2022

I was sent 2 ornamental grasses that were like bundles of straw not purple fountain grass like I had ordered. I sent them pictures as soon as I opened the box to show how they looked - they claimed the grasses were dormant - they were dead. They also stated that I should "expect" dormant plants this time of year - even though it's not stated on their site or in my order - instead they show beautiful pictures of healthy plants. At first they would only refund me 15%, then after a lot of back and forth they went to 40% refund. So after spending thousands of dollars with this company over the last year, with about half of the trees I bought dying within a couple months, they're willing to lose a customer over 2 plants that cost about $150. I will never buy a thing from them again and I would not recommend them to anyone else - very shady.

Date of experience: January 11, 2022
Racheal S. — Trees.com Rep
over a year old

We are very sorry for the inconvenience. We realize this grass looks dead, but this is completely normal. We appreciate you giving them some time and assure you that we have the plants covered 100% if they do not green back up in Spring.

Minnesota
1 review
0 helpful votes
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Delivery
January 12, 2022

Ordering was easy but I haven't received anything yet and it's been a couple of weeks.

Date of experience: January 11, 2022
Racheal S. — Trees.com Rep
over a year old

It looks like you are in a closed growing zone. We’re reaching out privately to offer some assistance!

California
1 review
0 helpful votes
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Second order
January 11, 2022

My jasmine was received in a crushed box the dirt was out of the planter and plastic bag. The plant looked crushed. I emailed to say I was going to attempt to grow it. Also one of my hydrangeas has no leaves on it just bare stalks.

Date of experience: January 11, 2022
Texas
1 review
0 helpful votes
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Seed fruit Trees
January 11, 2022

Love fast growing trees... Had to replace 1 of my apple trees; had some concerns and customer services was right on it. Love my trees! Can't wait to start my Citrus fruits collection when available.

Date of experience: January 11, 2022
North Carolina
1 review
0 helpful votes
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Recommend buying trees from here
January 11, 2022

I have been buying trees from here. Only once I had bad tree but It was replaced. Trees are sent in sturdy packaging. Good live trees. There website is full of knowledge. And there customer service is awesome.

Date of experience: January 11, 2022
Ohio
1 review
0 helpful votes
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Pam's Christmas 2021
January 11, 2022

Everything went fast and well. Planting outside will occur in the spring. Hopefully the start will become a healthy, hardy plant.

Date of experience: January 11, 2022
New York
1 review
0 helpful votes
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Trees bought online? Yes please!
January 11, 2022

33 trees and counting... Convenient, quick delivery, quality trees packed carefully and efficiently. Great follow-ups, and awesome info for novices. Great prices, great selection, and I can't wait to get more from them in the spring.

Date of experience: January 10, 2022
Oregon
1 review
0 helpful votes
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Trees arrived dead
January 11, 2022

I ordered 2 Meyer lemon trees, sent to my house. They arrived with the leaves obviously frozen and shriveled - when I called the company, I was told to wait 4 or 5 weeks to see if they would revive. So far, they are still dead.
I ordered an Avocado tree for a friend's birthday, it was delivered in the same condition: dead.

Date of experience: January 9, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your trees arrived! Shipping stress can cause plants to wilt and even drop leaves but typically make a full recovery! Being that we are plant people, we always like to ask our customers to give the plants a chance and not to give up on them too early. Please do not worry, we have your plant covered 100%. Just check back in with us if for some reason it begins to decline and we'll ship a new one!

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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