Trees.com

I bought a princeton elm to put next to my sidewalk. I bought the warranty. The tree unfortunately died but I took photos and they sent a new tree out. Thank YOU customer service! The next elm, I babied it and waited till it grew to about 8 feet and until late September/early October to plant it. It is now February and the branches grew bubs so am excited that it will be a great tree for shade.

Easy to order. Hope the trees are as good!
Ordered as a gift and they were greatly appreciated.

Great great trees always
Flowers and everything. All five trees

I am waiting for the SourSop and Sweet Sop to show me some life. I received them with fallen dry leaves. Your plant expert told me that they were shocked, and will take about 3 - 4 weeks for recovery. The order # is *******.

I bought trees from this seller again. Everything is as described, the trees are healthy and large, wonderfully packed, I'm waiting for spring to see how they will grow

The ordering process was good, just didn't have the tree I was looking for exactly. Delivery was delayed and when I got the trees one of the trees doesn't look good. Will see if that tree pulls through or not.

Their are many facets to this review, and I do apologize, but it is the truth.

I simply googled and found Fast Growing Trees, really nothing surprising there.

I went thru their catalog and picked several items, 4 to be specific, and thought, it should be no issue as they are in SC and I am in GA... HMMM! I ordered the 4 items... 1 Autumn Blaze maple, 1 Red Sunset maple, and 2 Meyer Spruce trees. This is where is becomes a bit complicated to understand why I rate the actual vendor 10+ stars.

The order went out as expected, and arrived at the Austell Fex Ex Hub, in less than 24 hrs. I am like, cool, the trees will show up in no time flat and I will need to prepare for them, LITTLE did I know the rating of that very hub. I quickly found out that the express hub and not the overnight hub of Fed Ex is completely different... UGH! They seem to operate differently, even though they are the same company. I waited a few days and asked both Fed Ex and Fast Growing Trees what should be done. Fast Growing trees said let wait a few days to see what happens, I understood this fully as it was only 4-5 days in, Fed Ex, All I could get was their offshore... Meaning cheaper customer support... and nothing more than I could see when looking at the shipment number in customer support. This went on for a few more days. Fast Growing Trees had seen the same as me and sent a COMPLETE replacement of the order.

NOW THIS is where is becomes a bit complicated. Almost 2 WEEKS... YEA... it sat, and moved around, in the Fed Ex Austell hub, the original order arrived. I will give Fast Growing Trees the Credit and not a single thing to Fed Ex, as FGT shipped it out quickly, AND Fed Ex WERE THE ONLY PEOPLE THAT TRUE AROUND MY PACHAGE.

Shortly after, I received the replacement order, now this is where I have a problem. I am a person of principle. I feel Fast Growing Trees did nothing wrong and they STILL had no issue in replacing my order. This is why I give Fast Growing Trees 10 and 15+ stars, I HAD NO ISSUE WITH THEM, and yet, they were willing to replace my order.

I have ordered several trees from Palm to Arbivortae. Each order comes in perfect condition. I am very pleased.

Plants look like good quality, but shipment was sent too early for our planting zone, resulting in us having to keep plants indoors for 2 months before planting. One plant out of 8 was broken/damaged. Still waiting to see if it will recover before planting. Overall they have good plants, just need better planning for when to ship based on customer's planting zone.

I live in Southern California, couldn't find the variety I needed to get planted as our weather is weird this year. Very happy with shipment and quality upon arrival. Camillea sinensis is beautiful and thriving. Good selection, ease of purchase, good options of payment.

All the product arrived on time. I ordered 11 different kinds of fruit trees and they looked great. They were package in box were they were not going to get damaged when they were shipped. I purchased the warranty on each tree so time will tell if they live a long lasting life, but it looks very promising. Thanks for the product and great service.

I ordered a 6-7' tall Glenn Mango. It was indeed that height, but had no branches until the very top foot. Since this is a dwarf tree to be kept indoors in a pot, I had to prune it at about 5' to promote some lower branches. What I received is exactly what I ordered so I can not complain but now I wish I would have just ordered the 4' or 5' tree.

I received a money tree and it looked diseased and almost dead. It was really disappointing. The larger tree I ordered was fine.

Trees were damaged in shipping and look terrible. They have been sitting outside in the sun for a week with no improvement.

Great. Ordering this cherry tree has special meaning as a gift for my son-in-law.

All of my three trees all arrived dying... Didn't bounce from shock

This review is a formal request to promote Melody to CEO -- I have never written a review, probably because I've never been so compelled to until now. On top of that, it's been at least 7+ weeks since this experience and I'm still taking the time to do this because I still feel that I must. The gist of the story is that I live in CA and restrictions were preventing me from ordering an improved Meyer Lemon tree for my significant other for Christmas, however there were several additional hiccups on top of that as well. I called in as a last ditch effort with not much hope and was greeted by possibly the most charming and genuine character I've come across in years. Melody didn't treat me like I was asking too much or wasting her time -- after probably 15+ minutes she managed to find a way to make things work while still honoring the discount(s) that originally motivated me to shop with this company in the first place and she did it all with a truly refreshing candor. I could go on and on but the moral of the story is that I will literally call in and ask for Melody in the future and continue to be a customer as long as she is around, regardless of price; and if I ever start my own company and need to build out a customer support team I will do everything in my means to poach her from your company and employ her with mine. Please know it's nothing personal, thank you!

I ordered three plants, including an olive tree. About 12-18" of the olive tree snapped off in transit. I emailed customer service and have yet to receive a reply.

Both trees arrived dry and leafless. One tree recovered quickly. The other has yet to grow any leaf and has been two weeks. And it seems that tree was recently transplanted to a bigger pot before shipping.