Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
The olive trees is beautiful. I opened the box immediately after it was delivered. I am very pleased with the selection. I am hoping I can keep it healthy and growing.
Thank you!
I purchased a sweet apple tree and I got a twig in a box. The roots were out of the soil and it had 2 leaves on it.
Awesome…fast deliver and quality bushes and trees.
My last customer service experience I was treated great, previously not as well.
Most items I have bought from your site in the past had been great quality but my order before last had many issues. This last order, one tree so far seems great as I had come to expect from you guys, the other however came in bad condition again. I am not sure if it will make it but I am trying to save it, hopefully it will be ok but right now I dont know but it came in very bad shape and not what I expect from you guys
I was promptly contacted by FastGrowing Trees to provide a status on my order. I appreciate the excellent customer service.
We are reaching out privately to help!
I had a great conversation with Robert and he resolved the problem.
I couldn't believe the deal they had on the thuja tree, that i was hesitant to order. I'm so glad I ordered them, they came backed so well and are holding up nicely in my yard. Even after the recent snow.
Out of stock is not uncommon. The problem was they never notified me, and the website continued to show "ships in 1/2 days". The issue was resolved to my satisfaction when I finally got someone on the phone. Refund was prompt and courteous.
We are so sorry for the inconvenience and glad we could make it right!
I purchased a citrus tree package containing 3 trees in early February with the understanding that it would ship out in 2-3 days. Unbeknownst to me, the Meyer lemon was not good stock and the shipment would be delayed. I got no notification of any sort and had to resort to calling to find out the status of my order. I recently received an email saying that the previous email that was never sent stated that it would be April before it could ship. No communication has killed my desire to do business with this site again and I will await my trees but never again order from here unless something magical happens.
We are so sorry that we were not able to ship your tree! We want to ensure you get the healthiest tree and these were not up to par to ship, we apologize again!
Arrived with one (1) leaf. Not quite what I expected for a 1 gallon plant.
We're sorry to hear about the concerns with your plant when it arrived! We are reaching out to get some photos so we can assist you further!
I ordered in good faith, and as yet have not receive the order. This is good because today is the first day of Spring and I'm really not ready to plant everything I ordered.
The tree is great. The plant started dying within the first few days. It arrived shattered, completely out if the company control, and I am having issues keeping it alive. I replanted it like I do with all my trees and plants. I am happy about the tree, it's doing well which I thought would be the opposite between the tree and the plant.
We're sorry to hear that your plant isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!
Great shopping experience and the online chat has been very helpful.
I had emailed you to asked about my plants I received. Never heard back
We're sorry to hear about the concerns with your plants and that we didn't receive your email! We are reaching out to get some photos so we can assist you further!
Got the bill but no tree! Tried to call but no luck.!
It looks like you ordered a tree that was a pre-sale item and not available to ship until March. We are so sorry for any confusion and have reached out privately to help!
I was looking for a seasonal tree for my area and couldn't find one at my local stores. I happened upon fast growing trees, did a little research and was able to find what I needed. I thought the service was good, the collateral products helpful and the timing good. Although the trees I purchased haven't bloomed yet, I have since purchased more trees feeling comfortable with the warranty I purchased. I dont think i could go wrong even if I have to utilize it. It is a good experience so far and I expect nothing different as we enter spring.
Did not get my 15% discount. When they arrived 3 were destroyed. Did not call customer service because my time is worth more than fighting for a few trees.
We are so sorry that you didn't receive your coupon code! We have reached out privately to help with this!
Great prices, good quality products and helpful staff
I wanted these 3 trees so bad as a birthday present to myself. I'm on disability so funds are tight. Ad said sip in 1-2 days. No shipping info. I call the company, oh we did not ship to your zip code until the end of March! WTHECK? That makes it 2 months to ship. Canceled order and money was quickly returned.
We apologize for the inconvenience! We want to ensure that your trees arrive as healthy as possible and do not encounter any freezing temps along the way. We're glad we could make this right!
I ordered a citrus tree to be sent to my friends, Joan and Ken Chartier.
They never received it. They are away now for about a month, so I don't want to
Have it sent until they return.
We are so sorry for the delay in your order! We have reached out privately to help!
We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!