On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Received it last fall. Very well packaged. Tree was in awesome shape. Very tall for
The cost. So excited to get my spring order. Worth every penny.
Items arrived quick, well packed and very satisfied with my items
I am 90, and usually not this easy. Great photos of plants. The plants arrive appearing to be very healthy.
I have called with questions, and received excellent advice, and in one case, the rep had to find someone else who was more familiar with the particular tree, a magnolia stellata. I called after the fact and was given credit for a coupon I found from an earlier purchase.
Never delivered and I was never told it was back ordered for a month!
I had to call to see when the trees were going to be sent, April 11 was the answer since I'm in zone 5, this makes sense and I don't have an issue with that. Charging me immediately and not sending anything or communicating when the order will ship is wrong. There was no update, nothing but an order number and processed payment. If your going to charge me 2 months before you send it, how about sending me some more trees, and I'll pay you when the fruit ripens.
We are very sorry for the confusion about when your order will ship! We are glad we were able to help out with this!
I received my tree in poor condition. I k ow it goes through stress from shipping but is still looking very unhealthy. I have reached out to see if i should cut it back to help with new growth and got no response. I will give it a month or so before asking for a replacement or refund.
We are so sorry to hear how your tree arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!
Just got my trees but they're looking health and ready to go. Customer service was top notch too.
I received my order and 3 of the 40 trees were damaged. I have sent an email hoping for replacments but haven't heard from customer support.
We are so sorry to hear how your trees arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!
Easy transaction, fast shipping, unbelievable packaging. There was a two day delivery delay, but the packaging was so well done, no problem.
Trees were carefully packaged, in good condition. I will definitely buy again.
I initially called to ask suggestions to fit a specific need. The person not only found the perfect for they ensured it would for my climate zone. They then told me to wait three weeks to order to ensure safety from cold weather. I love you he shipping app. Shipment across countru was very efficient in nice packaging.
The description was on gallon which is typically a 6 inch nursery pot. The pot was a short 6 inch pot and the vanilla plant and half the soil were spilled in the packaging bag.
I saw what interested me, read the info the site provided and bought the tree. Very easy.
I always buy from here. Not the cheapest but the best quality.
I received 10 Italian cypress trees, wrapped well and secure. I planted all 10 per the instructions and they're all alive and well 3 weeks later. In a few years, we will have the privacy they were purchased to provide.
I'm very pleased with the trees themselves and the packaging and speed with which they arrived.
Everything came timely and healthy. I purchased a cocktail tree with 4 different fruits. All branches have blooms. Ice cream banana tree in a pot for now and 2 passion fruit plants in the ground all doing beautifully.
The tree arrived in excellent shape and was well protected. I could not be happier.
Good service and timely shipping. Condition looks great, thanks.
My trees reached in good condition. Also one of the trees was quickly replaced as it seemed damaged in shipping. Sometimes people have not paid attention to keep the box flat but the way plant was. Tied, it did not hit the floor. I have also talked to some garden experts and taken advice on what might work for my zone.
We are so sorry we haven't been able to ship your tree! We want to ensure all of our plants are healthy before shipping. We apologize again for the inconvenience!