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One of my trees is damaged during shipment but I called the 800 number and they quickly corrected the damage by sending me another tree I was very pleased with the quick response and service I received
Awesome shop, I wish I had found them sooner. Great customer service. Quick to respond with my questions.
My tree was planted and not staked, then it rained and it floated. My sister and her husband staked it up for me. It is still looking good now. I hope to see new growth very soon. I want it to be glorious and full.
Tree came dead in the mail. Leaves were droopy and brown already
We never received the tree. I ordered it in plenty of time for my daughter's birthday and it never came. Very disappointed
We apologize that you haven't received your tree and we've spoken privately to help!
All I did was order with no prob I might add. I received my order in poor condition and no growth as of yet. It's been about a month or so.
They came just as promised- well package and look very healthy. They were a little smaller than expected but all in all very satisfied. They are in the ground.
Trees ordered died in transit due to delayed shipping and a 13 day ride in a box with no light.
We're very sorry for how long your order was in transit! It looks like we were able to make this right with a full refund and apologize again for the inconvenience!
My tree was delayed in transit. I understand that was not entirely your fault. I ordered 3-4 foot tree. The whole top of the tree is dead. I paid for a larger tree and ended up with one maybe 2 feet. All the leaves are gone and although i could see green when i did the scratch test it is definitely dead on top. I did not get what i paid for. First communication was great and then i was asked to send a picture and have not heard anything else. That was 2 days ago.
We are so sorry for how your tree arrived! We have reached back out to ensure you're receiving our emails!
I ordered two plants and was told I was paying for expedited delivery. It took a week for the plants to arrive (FedEx left them sitting in their warehouse through the weekend). One was dead and the other was very stressed. They replaced the dead plant, but the replacement arrived looking very stressed. This is not what I expected. When I pay over $200 for two small plants to be delivered, they better far surpass what I can get at Lowes! Not the case here. Lowes plants are in far superior shape for a quarter of the price. I'll never order from this company again.
We're so sorry to hear how your replacement plant arrived! We have sent a private message to get some photos so we can take a look and help out!
Ordered a 3 gal gardenia and it arrived within a few days. No broken branches or dead leaves. Have it inside right now and it is already putting out new growth. Third or 4th purchase from them and will likely be back for more!
Good blueberry plants, viable, in ground now, budding
2x+ local price
Well-packed, delivery as expected
I received my 2 Yoshino Cherry Trees very quickly and they were package very well. I also purchased the rocket root fertilizer too. The trees have been thriving ever since I planted them. I'm in grow zone 9, but the preferred grow zones are 5-8, so I was a little worried but they've been doing well so far. The trees came dormant with no leaves and know the leaves are blooming... Very Excited!
Site was easy to navigate. Fast shipping. Very satisfied.
The Representatives (plural) were Awesome, Courteous, Knowledgeable, and Very Professional! We will be doing business again.
Never received avocado tree, Apple trees came but been waiting for a few weeks for the avocado tree.
It looks like you chose a tree that was a pre-sale item and not available for shipping until March. We've reached out privately to help!
Great products and even better customer service. 32 thuja's purchased with the plan on buying many more.
Very helpful. Didn't pressure you into buying what you didn't want. Listen to what you said. Highly recommend this company
Such a wonderful selection with fast delivery. I'm enjoying these very healthy trees delivered.
I ordered the tree as a house warming gift. The tree arrived in great condition and was trimmed perfectly. The aroma of the citrus was subtle in the room. Loved it!
We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!