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The plants were exactly as advertised and came packaged well and arrived undamaged.
Tree has green leaves with speckled yellowing. I'm sure it will be okay. But when I pay this much for a tree - it should be perfect.
The fertilizer kit I ordered was disappointing.
Their Customer service is phenomenal. Two of my plants arrived first fit and they replaced them no problems. Everyone I dealt with was courteous and very professional.
Some of the leaves of the tree was damaged because of shipping not because the tree had any problems it was very healthy. The staff was very accommodating and said they would replace the tree if it did not perk up and survive over the next 6 to 8 weeks. The staff was understanding and quickly give me assurances.
I stumbled upon this company's website and was so glad I did. The website was so easy to use! I ordered four, 1-gallon pots of Yuletide Camelias. They are beautiful, healthy plants, and even a bit taller than I expected them to be. The plants arrived via FedEx in a long box, packaged so secure and carefully. Shipping was quick, as the plants arrived within a week, a day earlier than I had anticipated. I was absolutely pleased with the whole process and would definitely order from them again!
I was really impressed with FastGrowingTrees.com's seamless website design and customer service, on both mobile and desktop. The descriptions of products and care instructions are the most thorough I've seen on any plant-selling website. The fruit selection is also extensive here.
However, the trees that did arrive at my door were in sub-par condition. It's a given, shipping plants in mail. Two of the 4 plants I ordered are *slowly* bouncing back. But there is a lot of leaf bruising and damage; I expect it to take an additional 4 months for them to overcome the shock. But I guess that's the tradeoff living across the country from their nursery. It took 7 days to receive my plant.
The reason I am giving 2 stars is because of the passion vine I ordered. The pictures looked great online. But I received a broken dead plant the first time, no leaves. After calling customer service, they were great and shipped out another.
I was hopeful. The vine looked slightly better than the first, but also had no leaves and a drying stem. The vine is now dead in my living room 10 days after arrival.
I would rather them be honest about their stock and not try and sell dying plants. I'm going to call back one more time tomorrow and see what can be done.
FedEx refused to deliver the trees, so I never received them.
We are so sorry that your trees were never delivered! We have reached out privately to help!
The buying part was easy, but I am STILL waiting for the plants to show up and have not heard anything from the company about shipping delays... My first experience with this company was fantastic, so I am really surprised by this...
The tree was shipped quickly, packaged expertly, and arrived in fantastic condition. A couple of days after receiving it, the tree budded and flowered profusely.
Both the customer service and the products surpassed my expectations. Great company to work with.
Great packing and fast delivery. Trees in great shape. I don't know if they will grow 5 feet per year till next year.
Very clean and ergonomic website. Well done. Looking forward to purchasing some Gardenia and Tea Olive this Spring. Thanks.
Problem w/purchase stuck en route w/FedEx due to weather.
But was packed well and is now doing well in front yard near the sidewalk.
Ordered a passion fruit vine and a bag of fertilizer. The bag of fertilizer was just thrown in the box with the plant. As the box was shipped across the country, the bag of fertilizer beat the plant up, breaking some of the vines and stripping the leafs off. I called and complained and was told to see how the plant does in a couple of months. If you do order from this company I would recommend that you not order any other items other than the plants so you don't experience the same beat up plants that I did.
Hi Clint! We are very sorry to hear how your plant arrived! We have reached out privately to help!
I am please with the quality of trees the company sells as well as great customer service from Ms. Diana A.
So far, very informative and easy. Good descriptions, size estimates, growing conditions.
Well designed website which made buying decisions easy. Good descriptions, and fair prices. Shipping was fast and fairly priced. Free after spending a certain amount, which I did. Plants and trees came well packaged and looking healthy. I also bought the 1 year guarantee.
I had a question about my shipment and a call was answered quickly, the agent was friendly and completely satisfied me.
Will use again.
The top shoot was split in two and it has died all the way down. Ordered about four more plants from other sources. Yours is the only one that failed.
Not happy.
We're sorry to hear that your plant isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!
Very good, trees arrived healthy and ready to plant.
Hopeful my small magnolia and holly tree will thrive. They look very healthy but small. The
Rhododendron bush seems to be struggling a little. Really anxious for nice spring weather to begin
We are so sorry to hear that your plants haven't been shipped well! Please give us a call at 1-800-973-8959 and we'll be happy to help!