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Very quick and easy to place order. Plants arrived well packed.
When I placed my order, there was no indication of late delivery. No date was given on order. I was buying as a gift. You need to provide a gift notification if it's going to be six weeks from time ordered to time delivered. I understand weather coldness for shipping, but you did not handle my expectations on delivery well. I ended up having to call and check on order and that's when I was told mid-April delivery.
Eight days on a truck but was surprised to see tree roots were still moist. Purchased 2 maple trees 6' to 7' with hardly any roots {especially hair roots}. Called a plant expert {costumer control} and they assured me that it would grow, so we will see. A lot of money for a stick.
We're sorry to hear about the concerns with your trees! We have the order notated about this so please keep us posted and we'll be happy to help if there are any issues!
Both trees came in one box ( yay) but I didn't expect that so I called and the customer service person stayed on the phone while I opened the box to make sure I had both trees and that they were in excellent condition.
I found this site by accident looking to see the average price of a 4-5 foot Autumn Purple Ash tree and saw that Fast Growing Trees had one that I wanted with free shipping and could be delivered without me having to visit a tree farm and have them charge me to deliver the tree.
I placed and order and was charged on February 23. I have received no product and no update on shipping.
We're sorry for the delay in your order! It looks like you are in one of our colder growing zones so we have your order delayed for shipping until Spring. We have reached out privately!
Saw the same tree at Lowes - larger and a lot less expensive.
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Was a bit skeptical about buying plants and trees online, but found I had nothing to worry about. Packaging was as indicated and my two trees arrived looking great. No broken branches, and two weeks after delivery they are in bloom. I will mention that the Fed Ex driver left the box ( with 2 trees) standing on the porch, not flat as the packaging clearly states, so one of the trees was upside down. Luckily the superior packing job secured everything inside with zip ties and plastic bags so no noticeable harm done!
They're all half dead... should have been warned it was too cold to plant on NY.
We're sorry to hear about the concerns with your trees! We are reaching out to get some photos so we can assist you further!
I was more than pleased and plan on ordering again. Additionally, I plan on recommending FastGrowing Trees to everyone who desires quality plants.
Excellent customer service
Speedy shipping
My first order was a 3 quart quince and a 1 gallon. The 1 gallon arrived dead. I called customer service and they shipped out another one asap. Customer was so nice
The only issue I had was the shipping. I believe this is the second time using them and the first was great. They stacked the bushes in such a way that several limbs broke and dirt was falling away from the root. They put one plant upside down. I planted it immediately so it may still survive.
Order #*******086
I was ordering the Soursop 'Guanabana' Tree order #*******086 as a surprise gift for my father. When the plant arrived it looked stressed and wilted. My father will try to revive it but we are not sure if it's going to make it. He was disappointed.
We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!
1 of the 2 trees I got was pretty terrible. The dwarf banana tree looks in terrible shape. That's disappointing. The black mission fig is in great shape, so 50% on that order. Thought i'd give them another shot and ordered some strawberries that were delivered upside down with no covering so the plants and dirt was everywhere. Seemed really strange. I made the mistake of opening the boxes in my kitchen so I had a great mess to clean up. So that's down to 33%. All of this played a big factor in why I ordered another 4 trees from another place. At least the shipping was fast.
Thank you for the feedback and we're taking a further look!
I ordered 2 trees from FGT early in spring and they shipped them in the same long box. They were dormant and in a pot, not bare root. They were packed very well and arrived in good shape. The pots are wrapped such the dirt stays in place. Time to get them planted.
Placed a larger order and while I understand shipping can be delayed due to weather - I haven't gotten an update in weeks or even ab email back.
We're sorry for the delay in your order! It looks like you are in one of our colder growing zones so we have your order delayed for shipping until Spring. We have reached out privately!
Arrived on time and in great condition. Very pleased.
The plants arrived in excellent condition and once planted they sprouted leaves. I recommend buying the 3 gallon size if available it is worth the added money.
Purchased 2 Vanilla Orchids, a very difficult plant. First order arrived late and dead (froze). Replacement arrived late today. Some leaves froze and wilted. Soil temperature at 53 degrees. Don't understand how you can ship tropical plants across the country in winter, in a box with air vents and no insulation or heat packs and expect them to live. I'm going to attempt to revive them, but not very confident that they have much chance of making it.
We're so sorry to hear how your replacements plants arrived! We have sent a private message to get some photos so we can take a look and help out!
So far great, tree's arrived with multiple leaf buds and have started to put out leaves
We apologize that the shipping dates on the site were missed and glad we could help when you called in!