Trees.com

We ordered our trees in March 21st. It said 2-3 day delivery. I knew the weather would get cold but the ground would not freeze anymore. After 1 week I called the contact number and through the automated system was told shipping was in a day or two. Fair enough. Planned a gardening weekend to plant. No tree. Called the next week and was told zone 5 trees being held due to weather but that my trees are being shipped tomorrow. Fair enough. Planned a weekend to garden and started digging holes. No trees. Called at the end of the week and was told they still haven't shipped and they needed to refresh the order as it was showing we were going to get them on April 8 (when I was calling on April 10th). Clearly something went wrong. Finally the trees came at the most unopottune time looking wilted. I paid a ton of money for these trees. My parents thought I was nuts for paying as much as I did and they ended up getting a persimmons tree that was basically a giant wip with a broken top... I look like a fool to my family because I told them paying more by ordering from your website would be worth it because the trees will be more mature. I will be hearing about this for rest if their lives. My dad insisted he just go to home depot and he was right. I'm an idiot apparently for being so impressed with the selection. My cherry trees look like crap and had they of been sent when I ordered them I would have had them in the ground and settled in. Now I have a religious holiday this weekend and I will not be able to allocate the desired amount of time to plant these things. Beyond disappointing. Just plain deflated.

My olive tree arrived with a broken branch. I called and received great service with a replacement olive tree.

Good experience. Plants arrived in good condition except a small blueberry plant which ended up dying but was replaced by FGT quickly!

Last March I ordered a Cherokee Dogwood tree. It died. They sent a new Cherokee dogwood and it is thriving. I really appreciate the whole process. The person who worked with me did everything she could to make this happen.

I ordered one of the Japanese maple trees for my wife's birthday, shipping took a little bit longer than I expected. When I received the tree it was damaged and did not survive. However the customer service was excellent I took a photo of the damaged tree, and within 10 days I received my second tree undamaged. I plan on using this company again in the future

I was so super excited about getting a Philodendron Xanadu and a Ficus triangular and when I got the plants they arrived to me and poor quality they did receive the order and both of the Xanadu's I want happened to cut back most of the leaves because they were rotting and the ficus plant was just dropping in the stream and Mata leaves and as I said they did resend a new plant but the new plant that they sent was so small it wasn't even worth the $39 that was charged so they didn't wind up replacing the Xanadu with the Colocasia halo beauty and so far one of the leaves has died on it that already had came yellowed.

Initially there was a bump with customer service, but in subsequent contacts they've been really stellar. I really value a company with a customer service team that is available, supportive & helpful. Thank you for that!

Recived a twig smaller than my little finger. Hoping it turns in to somting. Until then not impressed.

The tree was supposed to be shipped after April 11th. Received it over two weeks ago. After a phone call, the company said they would replace the tree if need be, since it was their mistake sending it too early. No charge if they have to send me another one.
One can't ask for much more. The tree seemed to be in good shape. It is in the ground and we shall see if it survives.
Followed all the directions to the letter. This tree by no means is the first one I've ever planted.

The tree shipped earlier than I would have expected it is still cold at night with a couple of nights that we had frost but my overall experience was very good

Ordered 2-3 ft trees for 70$ each. They are all 2 ft tall. However, they are so thin. It's just a branch with some roots. It took 10 days to get the trees. They were delayed in shipping. I know it's not their fault but my trees are so small and stressed from the delayed delivery. I wanted to return them but they said I had to pay shipping and a Restock fee. I felt ripped off.

I have ordered azaleas and a banana tree from them and they were shipped quickly and packed very good. They arrived in good condition. The little Conversation Piece Azaleas are already blooming.

I ordered 10 Italian Cypress and 2 cold hardy banana trees. A little concern when they arrived. They ask me to send pics and he agreed that they may have to be replaced. We decided to plant and take it from there. I called today feeling like they are not going to make it. Luke agreed and they are replacing my 10 Cypress at not cost to me. I can't say enough how nice this is and highly recommend this company. Thank you

Rose bush is smaller than I thought and not many leaves. We will see if it grows. It is struggling with some leaves dying. The rose tree looks good.

Trees arrived in great condition, very healthy. I was very satisfied with product.

After proper care this tree died and we have been nursing it back with no success.

Ordered 20 and all but two looked great. I contacted customer service and sent pictures of the smaller trees and they replaced them very quickly. I'll definitely do business with them again.

Received today and was very impressed. They are so nice they almost look fake. You need to check back with me in a couple of months.

I have tried to call several times to get warranty trees replaced and when I finally get to the music it is taken off the hook and I get ghosted for hours til I end up hanging up. I will not buy from this company again. I have received dead trees and I have received beautiful trees but the CUSTOMER SERVICE SUCKS and that is saying it nicely. I will NOT buy from this company again.